Gong
Gong.ioExternal reviews
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Great tool for AM/Sales
What do you like best about the product?
Automatic recordings, session transcripts, easy share with customers and colleagues
What do you dislike about the product?
Nothing I really dislike - I don't like that I can't access mobile so you should tell my org to purchase a mobile license so we can record onsite meetings
What problems is the product solving and how is that benefiting you?
It's one less thing I need to worry about when servicing a large book of customers - everything is auto recorded and in an easy place to review. I also like that I can view how many calls I'm making and can use that as a productivity metric.
Solutions engineering departments need this
What do you like best about the product?
We completely automate the logging of our SE team usage and topic spans
What do you dislike about the product?
API reporting can be more flexible. With enough work anything can be derived but a little more thought could go into common API needs
What problems is the product solving and how is that benefiting you?
In addition to pushing reporting into SFDC, we’ve been able to get game changing insight into how our SE team is used.
Gong helps so much to coach reps!
What do you like best about the product?
Having calls recorded to be able to go back to in order to listen to a rep is so valuable. Helps with coaching and feedback and even sharing the call with the prospect/customer.
The commenting feature with time stamp is awesome!
The commenting feature with time stamp is awesome!
What do you dislike about the product?
There isn’t much I dislike about gong, sometimes it takes awhile to analyze a call and the mobile app could be better (issues with notifications)
What problems is the product solving and how is that benefiting you?
Coaching reps on discovery / demo. Having the ability to track calls and sales cycles through gong is great!
Gong has saved me!
What do you like best about the product?
There's been plenty of times my notes either deleted or I wanted to go back and see what a prospect said and Gong helps immensely with that. Not only just the video, but the transcript as well.
What do you dislike about the product?
Champagne problem, but the text analytics is hit or miss. The miss' are few and far between and usually it's close enough that I can use the timestamp to find the part in the video and listen back.
What problems is the product solving and how is that benefiting you?
Analyzing myself! Watching the tape to get better
Recommendations to others considering the product:
It does what it says it does and there's a lot to be said for that. I've always enjoyed it e
Awesome way to review important details from calls prior to your next.
What do you like best about the product?
It is a great note-taker and I also like listening to my peers' calls.
What do you dislike about the product?
I wish I could see who is listening to my calls.
What problems is the product solving and how is that benefiting you?
I like going back to see what prospects said and be able to listen to the prior call before my next call.
Awesome app for salesteams
What do you like best about the product?
The fact that you look up talking points by typing them its game-changing!
What do you dislike about the product?
nothing so far, would be nice to be able to have different languages
What problems is the product solving and how is that benefiting you?
better coaching for sales teams
talking points
going back to old conversations to see if we can find pain points
talking points
going back to old conversations to see if we can find pain points
Recommendations to others considering the product:
more languages please
Great way to review calls to help better develop career as an AE
What do you like best about the product?
The data that this app pulls allows me to really dive into what went good or bad in my calls
What do you dislike about the product?
Wish I could listen to inbound calls through this software
What problems is the product solving and how is that benefiting you?
Learning how to have a better talk ratio
Crucial for Account Managers with large client pools
What do you like best about the product?
I like the transcript and key word search options
What do you dislike about the product?
I don't foresee any downsides - it has what we need
What problems is the product solving and how is that benefiting you?
We are able to review calls with our managers for best practices - I am able to review my sales pitch and product framing
Love gong!
What do you like best about the product?
Gong has helped me significantly improve my sales skills. Love being able to go back and listen to my calls and have such a smart system to segment things for me!!
What do you dislike about the product?
Nothing at all. I really love gong and find it my most helpful tool
What problems is the product solving and how is that benefiting you?
I have learned how to strengthen my pitch and be more effective in my sales. I’ve cut down on filler words and have decreased my talking time being more consultative
LOVE THE STATS!
What do you like best about the product?
We love looking at the stats from the demos and seeing what works and what doesnt.
What do you dislike about the product?
Sometimes we have connecting issues with Zoom
What problems is the product solving and how is that benefiting you?
Buzz words, when we discuss pricing, seeing how much we are talking vs. how much we should be talking.
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