Gong
Gong.ioExternal reviews
6,585 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Amazing tech
What do you like best about the product?
The knowledge you gain from recording sales calls!!!! Pivotal to the success of sales
What do you dislike about the product?
Nothing, its an amazing bit of tech and valuable
What problems is the product solving and how is that benefiting you?
On sales calls its hard to listen and write down customers challenges, with gong, you can re-live the call
Great to follow up on your calls, see where you could pivot and get better for the next.
What do you like best about the product?
Tracking the conversation, seeing the talk tracks of each person on the call
What do you dislike about the product?
The company information that pops up can soetime be wrong. not a big issue though.
What problems is the product solving and how is that benefiting you?
Solving the patience and how fast I am talking. I have noticed the points that I ramble through gong.
Gong is great!
What do you like best about the product?
Gong has been great at giving insights on calls, and the analytics used to monitor whats talked about on the call.
What do you dislike about the product?
Sometimes the integration with salesforce and clearslide is off, so sometimes the business name does not properly sync.
What problems is the product solving and how is that benefiting you?
Gong helps me with coaching so the I know what I need to work on in calls, and what I do well on calls.
Recommendations to others considering the product:
Better integration with Partners.
Easy, Effective, insightful
What do you like best about the product?
I love the percentage of interactivity that gong gives me after analyzing my calls. It's taught me I need to let customers speak more. I like that I never have to remember to record the call, gong is always there no matter what platform I'm using, and it sends me the recordings within just a couple of minutes of the call ending making the feedback loop basically instant.
What do you dislike about the product?
The interface feels old and outdated, I'd like to see a more modern design. Additionally I need to sign in every single time I want to use it, I don't understand why
What problems is the product solving and how is that benefiting you?
We're learning more than ever what works for our sales team and what doesn't. It records all of our calls and allows us to easily read transcriptions, read stats about the call and compare to past calls and other team members to see who is doing the best job.
So actionable & easy to use!
What do you like best about the product?
Gong is so actionable. I am acutely aware of the way I communicate and areas I can improve.
What do you dislike about the product?
Sometimes the insights I get don't feel entirely accurate without Gong understanding the full context of my conversations. There is always more to the story. That being said, you don't need to take every insight to heart.
What problems is the product solving and how is that benefiting you?
On my sales calls I want to ensure that I am listening more than I am talking and be aware of my filler words. I am more conscious of the way I communicate, and areas I can improve in those regards.
Simple and amazing
What do you like best about the product?
Gong is one of the best sales enablement tools out there. It is so easy to use and the benefits so high that it is truly a no-brainer for any sales team.
What do you dislike about the product?
I'm not a huge fan of the voice that dings at the beginning of calls to let you know that it is being recorded, but that's more of a privacy law issue and no fault of Gong.
What problems is the product solving and how is that benefiting you?
It makes the passing of accounts to customer success teams much easier, note taking is a breeze, follow ups don't get dropped, you can do so much... it's crazy.
Recommendations to others considering the product:
Just buy it already.
Great for leaning
What do you like best about the product?
The ability to learn from others and learn from your past calls.
What do you dislike about the product?
Sometimes I am not sure whether or not the call will actually record.
What problems is the product solving and how is that benefiting you?
I use gong for training purposes. I've realized that it is a great tool for getting new team members up to speed.
Strengthening our sales team every day! Highly recommend!
What do you like best about the product?
Amazing tool to better your presentation acumen and to provide solid feedback to colleagues. We are able to instantaneously listen to give feedback to each other as well as receive a graded score sheet based on metrics which Gong places as key to understand.
What do you dislike about the product?
The only piece that can be difficult is sharing links with customers and the invasive aspect of having a recorder on some calls.
As well, sometime it takes a little longer than expected to get the calls sent to you to review.
As well, sometime it takes a little longer than expected to get the calls sent to you to review.
What problems is the product solving and how is that benefiting you?
How to increase the quality of my calls. For a while we were shooting in the dark in terms of how we approached our sales calls and never looked at items such as patience, monologues, etc. This tool gives us the ability to instantly get a report on how strong our call was and what we need to do to make it better. I would highly recommend this to any team, new or old, to better increase their quality of presentations and overall phone behavior.
Recommendations to others considering the product:
Definitely do a trial and you will be blown away!
I LOVE GONG
What do you like best about the product?
I have never worked at a company that uses this tool and I have to say it is my FAVORITE tool now. It is so easy to review calls. Make notes for other people or get feedback from managers/peers. Also keeps your pipeline fresh as you can re-listen to old calls.
What do you dislike about the product?
NOTHING, I truly love it! I would recommend this for anyone.
What problems is the product solving and how is that benefiting you?
Details from client calls. Ways to improve my sales process/line of questioning.
Insights are gold
What do you like best about the product?
Being able to break down calls into actionable items to improve. (Patience, conversation balance, etc)
What do you dislike about the product?
Spanish support. I use every feature but when the call is in English it’s much more useful than when I call in Spanish.
What problems is the product solving and how is that benefiting you?
Improving the quality of my calls to close more leads by correcting my process with clients.
showing 3,481 - 3,490