Gong
Gong.ioExternal reviews
6,585 reviews
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Gong has been instrumental in coaching and feedback for our team.
What do you like best about the product?
Being able to effectively listen to calls and coach on them in real time.
What do you dislike about the product?
Sifting through the calls is still somewhat tedious. But better than other platforms offering similar services.
What problems is the product solving and how is that benefiting you?
Identifying areas where our sales teams are lacking.
Its been great to be able to go back and look at client issues, etc
What do you like best about the product?
the way the system sorts the conversation into topics
What do you dislike about the product?
my manager being able to listen when i completely bomb a call ;)
What problems is the product solving and how is that benefiting you?
forgetfulness on client issues, briefing other team members to get them up to speed
Love Gong
What do you like best about the product?
It allows me to listen to others and improve my own pitch
What do you dislike about the product?
I haven't found a dislike yet. They are great at what they do.
What problems is the product solving and how is that benefiting you?
I am continually able to improive the way that I work by listening to others.
Recommendations to others considering the product:
Do it. It is a tremendous help with sales training.
Great tool for tracking sales success
What do you like best about the product?
I like how the tool analyzes calls to give feedback on areas that we can improve. It also transcribes calls, making it easy to identify key moments during the call where follow up needs to happen, as well as reduces the need to take notes during the call so that you can focus on the customer, their needs, and how we can help. I also like how Gong called out how many times I say "cool". Because I say it wayy too much.
What do you dislike about the product?
I can't really think of anything that is very dislikeable, however it is a little awkward at the top of the call to have to announce that you'll be recording. Most have figured out a way to let them know we are recording without sounding too obtrusive,
What problems is the product solving and how is that benefiting you?
I have found that my talk ratio is way too high on certain types of calls. By using Gong, I was able to identify areas where I can pull in the prospect to contribute more to the conversation while i shut up.
Recommendations to others considering the product:
Start using Gong sooner rather than later! I was a bit of a late adopter because I was worried a bout what my prospects would think when recording calls. But when you frame it in a way that you are just trying to be more helpful to them, they are almost always more than open to letting you record. Sending the recording/transcription after the call has also been a great way to keep the prospect involved and keep our product top of mind.
Game Changer
What do you like best about the product?
I love that GONG allows you to search calls
What do you dislike about the product?
Sometimes takes a while to analyze......
What problems is the product solving and how is that benefiting you?
Being a better sales person for sure.
GONG - The best a company can get
What do you like best about the product?
The best feature is easily the ability to go back and review conversations. Perfect for those note takers that leave something to be desired. The analysis is also an interesting feature allowing you to view the trends to conversation or speech pattern that are common for you and the customer. All and all a great tool.
What do you dislike about the product?
My only real issue with gong is that it occasionally does not save recordings.
What problems is the product solving and how is that benefiting you?
Poor note taking, and improved questioning for next conversations
Recommendations to others considering the product:
If you want to improve your selling, use gong.
Best call review tool out there
What do you like best about the product?
User interface is great, easy to request and receive call feedback
What do you dislike about the product?
I don't find the deal overview part of Gong necessarily helpful
What problems is the product solving and how is that benefiting you?
Ability to share customer calls, request and receive feedback, review calls efficiently
Recommendations to others considering the product:
Highly recommend
Review for Gong
What do you like best about the product?
Able to leave feedback as I go through a demo recording.
What do you dislike about the product?
There is nothing I dislike from Gong currently.
What problems is the product solving and how is that benefiting you?
It's like watching film, able to use it as a tool to improve!
Sales Tracking Made Competitive
What do you like best about the product?
The competitive nature of tracking our sales team visibly. The ability to record and listen to all calls which allows great learning opportunities for all.
What do you dislike about the product?
Some other employees have disliked the noise it can make.
What problems is the product solving and how is that benefiting you?
This has been an excellent way for our sales team to learn from one another by listening to each others calls and being able to give and receive feedback. It also adds the fun competitive piece as employees are able to see people tracking on the scoreboard based on activities.
great product
What do you like best about the product?
the call listening and joining as well as giving feedback and community feel
What do you dislike about the product?
i'm not a fan that anyone can search your calls
What problems is the product solving and how is that benefiting you?
no real problems sometimes slow or there's no other side of the call
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