Gong
Gong.ioExternal reviews
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Greatest Sales and Development Tool
What do you like best about the product?
Reviewing talk:listen ration, being able to search dynamically as well as use it for coaching and development.
What do you dislike about the product?
The auto-log out when timing expires. Sometimes, I'm working on various items and it logs me out. I tried changing the settings and have not been able to fix it. When I do log back in, it does not bring me back to where I was in the audio clip.
What problems is the product solving and how is that benefiting you?
Training and Development, sharing best practices and 1:1 review.
Developmental Call Recording
What do you like best about the product?
My favorite part about the system is that analytics that are provided after a call. Providing the breakdown between different talking points, ratios of talk times and suggestions based on those different metrics. It has really helped me become conscious of that way I talk to prospects and how I can continue to develop to get better.
What do you dislike about the product?
Sometimes the idea of call recording puts outside prospect on edge and they don't share as much. Thats not a direct issue with the product, but there is a stigma that exists with being recorded at the moment.
What problems is the product solving and how is that benefiting you?
My ability to share and analyze calls has up-leveled my pitch game 10 fold. I can quickly share a call with a colleague or manager to get immediate feedback on, or I can analyze my own call to get an understanding of what I can improve on and what I did well.
My first reaction was that 'this is big brother' and after a weeks worth of use, I realized this was a valuable development tool.
My first reaction was that 'this is big brother' and after a weeks worth of use, I realized this was a valuable development tool.
Recommendations to others considering the product:
Necessary sales coaching tool, that makes an immediate impact.
Best thing we added to our Sales Stack
What do you like best about the product?
being able to listen in real-time, being able to leave comments and being able to build a database of calls for new hires. This has cut ramp time with onboarding.
What do you dislike about the product?
I don't use it enough. Need more time..
What problems is the product solving and how is that benefiting you?
That talk ration is beyond important-we went to work on this as a team. Being able to coach in realtime and having the flexibility to listen to calls on the go.
I love Gong!
What do you like best about the product?
Being a sales leader, having insight into what your reps are saying on calls without having to be there live is invaluable. Using this tool as a coaching platform is amazing!
What do you dislike about the product?
I wish there was a salesforce integration!
What problems is the product solving and how is that benefiting you?
Solving problems surrounding consistency on process and how reps are running calls. I’ve realized that even I have filler words :)
Recommendations to others considering the product:
Get it!
Full scale analysis has shortened my sales cycle after a few months of use.
What do you like best about the product?
Being able to analyze the conversation and compare it to how customers act when they're motivated to buy. Additionally, the follow up questions. It allows me to focus on the conversation instead of transcribing while trying to listen on what they need in a follow up. I also love that we can easily share a copy of the recording that is easy to use on the client side.
What do you dislike about the product?
A longer period to keep you logged in. It's frustrating to log in every time while I'm working across different platforms, and having to log in again.
What problems is the product solving and how is that benefiting you?
Understanding clients' conversations and honing in on what's most important to them. Understanding the value of interactiveness has been super helpful in shortening the sales cycle and improving productivity by having less meetings. Additionally the amount of data given once the call is recorded allows us to quickly take stock of follow ups, and run a more organized sales cycle.
Recommendations to others considering the product:
Higly valuable for any sales organization. The data you need to truly understand your client base, and how to formulate future successful meetings in your vertical.
BDR - sales
What do you like best about the product?
Transcripts and coaching on calls helps with notes and development
What do you dislike about the product?
The transcripts aren't always too accurate and the search functionality for calls is clunky
What problems is the product solving and how is that benefiting you?
Its helping a lot with notes after call because you can go back without re listening
Review
What do you like best about the product?
I think that it's cool that you can see all the analytics and that Gong is able to actually give you feedback and things to work on specific to the calls it records
What do you dislike about the product?
I don't like that the bugs sometimes make it hard to receive feedback
What problems is the product solving and how is that benefiting you?
It just helps me realize ways that I can improve my calls in the future which is super beneficial
Recommendations to others considering the product:
Take into consideration that there are a lot of helpful tools that you are able to use to best analyze the call and use for coaching. I think that it is super beneficial to use, especially to companies who are looking to boost customer service as well as see how the calls are handled.
Never wonder how your doing again
What do you like best about the product?
I love how you I search Key words to find patterns in my pitch, or locate parts of my pitch easier. It also helps when I'm trying coach other reps on how to improve
What do you dislike about the product?
There is not much that I don't like about gong, it's great.
What problems is the product solving and how is that benefiting you?
I notice patterns I have that I want to improve on.
Recommendations to others considering the product:
Do it, Gong provides all the tools you need to coach your employees and improve your sales team.
Gong power user
What do you like best about the product?
Reviewing calls from other offices to hear different messaging and success stories.
What do you dislike about the product?
The search functionality for finding recorded calls
What problems is the product solving and how is that benefiting you?
Finding a singular message across sales and marketing
Recommendations to others considering the product:
Leverage their customer service if you hit a snag. Their response time is great!
Best tool ever!
What do you like best about the product?
listening to my calls and gathering better notes to follow-up with my prospects and customers.
What do you dislike about the product?
the call recording sound that comes on during the beginning is annoying
What problems is the product solving and how is that benefiting you?
better notes = better value to my customers
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