Gong
Gong.ioExternal reviews
6,587 reviews
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Gong is a game changer!
What do you like best about the product?
Being able to search for keywords over multiple conversations. It's so helpful when trying to pinpoint a specific detail of sales call that needs to be reviewed.
What do you dislike about the product?
The new layout has a learning curve. It's taken a lot longer to get used to than anticipated.
What problems is the product solving and how is that benefiting you?
As an Account Manager, Gong allows me to review calls had with a client by the previous sales reps. Even more than that it allows me to search for keywords which has been especially helpful in contract disputes.
Recommendations to others considering the product:
Don't hesitate. Its a game-changer for every role in our sales department.
Important tool to get my job done correctly, without missing a beat!
What do you like best about the product?
Most helpful about Gong is all the alerts and reporting tools.
What do you dislike about the product?
Listening to my high pitched voice, over and over again.
What problems is the product solving and how is that benefiting you?
I have become a better listener, stopped using Huh after every sentence. It makes me realize how important speech is in all my conversations.
Recommendations to others considering the product:
The potential of your sales calls and what works will increase, as your sales team's quality of calls is acknowledged through Gong. Gong is a tool that provides a baseline for learning how to become a good salesperson. Gong will allow you to listen and guide your team appropriately for future success. Gong is great. All sales organizations should utilize a platform like Gong because it will allow them to get insight on what works and what doesn't for their pitch, demo structures, utilization of words and much more. All of the organization is utilizing Gong, our marketing team understands what's working and where all our leads are coming through by a quick search via Gong.
Gong is utilized even on our KPIs, how many calls we listen to, what to expect after an SDR book a meeting, what persona we are a good fit for, industries that we are a good fit for.
Gong also has an educational side, that our Sales Department makes us listen to and learn about sales and what a good call looks like. Based on so much continuous research and product feedback Gong has become a tool that we can't stay without. Their reporting is also on point as far as putting together KPIs for team metrics based on reports that we run.
We love Gong and hoping to utilize all of its capabilities and more this year.
Gong's reporting is great.
Gong is utilized even on our KPIs, how many calls we listen to, what to expect after an SDR book a meeting, what persona we are a good fit for, industries that we are a good fit for.
Gong also has an educational side, that our Sales Department makes us listen to and learn about sales and what a good call looks like. Based on so much continuous research and product feedback Gong has become a tool that we can't stay without. Their reporting is also on point as far as putting together KPIs for team metrics based on reports that we run.
We love Gong and hoping to utilize all of its capabilities and more this year.
Gong's reporting is great.
Best tool for understanding your target market
What do you like best about the product?
I love that I can filter outcalls by the topics I am interested in.
What do you dislike about the product?
I wish the analytics page was more robust.
What problems is the product solving and how is that benefiting you?
We are trying to understand our product needs and target audience. Gong captures all this information and there's just so many insights in a customer phone call.
Recommendations to others considering the product:
Def one of the best sales/marketing tool I have used. It's worth investing in this product AND using it - you get the opportunity to learn so much about not only your sales team but also your customers.
Gong is Powerful
What do you like best about the product?
Gong allows me to listen on a call without worrying about taking notes.
What do you dislike about the product?
I would like to see call transcriptions improve. Some are not good and hard to decipher.
What problems is the product solving and how is that benefiting you?
I am solving the problem of taking notes while actively listening. Gong allows me actively listen and be more reactive on customer calls.
Very useful and interesting tool
What do you like best about the product?
I love that it breaks down the dialogue between both the sales rep and the client.
What do you dislike about the product?
I think the technology behind the transcript could be improved. The transcripts are not all that accurate.
What problems is the product solving and how is that benefiting you?
Gong has helped me improve my calls by it's helpful tips and being able to go back to specific areas of a call that either went well or could use some improvement.
Great tool for managers and team members alike
What do you like best about the product?
The ability to quickly identify calls that should be reviewed based on the key words and variables your team decides is important.
What do you dislike about the product?
The lack of guidance in what works best for other tech companies. Setting it up is fairly self-directed.
What problems is the product solving and how is that benefiting you?
Problems solving and benefits: identifying poor call habits, identifying ineffective talk tracks, finding competitors
For the scatter brained sales person, it gives you the tools you need to become organized.
What do you like best about the product?
My favorite feature is that I can switch from speaker to speaker. It really helps me remember what all was said during a call with a customer wich allows me to be able to be present in the conversation with qualified leads. I tend to get more conversions when I am not taking notes while talking ot potential clients. For the scatter brained sales person, it gives you the tools you need to become organized.
What do you dislike about the product?
the length of time that it takes to upload the calls.
What problems is the product solving and how is that benefiting you?
my inability to take notes when on a call.
Great Learning tool for all colleauges
What do you like best about the product?
Generally being able to listen to calls for training purposes, you can even get very granular into the words used often as it pulls the transcript
What do you dislike about the product?
The ocassional time when the other side of the call doesn't get recorded - but this is not related to Gong!! Instead this is a limitation on certain states blocking the ability to record as I understand it. So really, I don't think I dislike anything!! :)
What problems is the product solving and how is that benefiting you?
Ability for newer reps to learn from top performing colleagues by listening to as many calls as they wish, without having to be with the Rep in real time. Also helpful for reviewing difficult calls with your Manager to get feedback
Recommendations to others considering the product:
Use it! It's a great tool for training
Best tool in market for sales coaching and training
What do you like best about the product?
We run call reviews weekly and Gong gives us the ability to analyze our game tape most effectively. This results in leveling up the entire GTM team and allowing us to drive deals and serve our customers more effectively.
The mobile app is stellar.
The mobile app is stellar.
What do you dislike about the product?
Options to change the intro voice at the start of the call when recording.
What problems is the product solving and how is that benefiting you?
Gong helps us drive more accountability with reps and also helps with our sales forecasting. We also know more quickly when reps could be struggling in market. In addition, Gong has also helped newer folks here learn about our customers and solution more quickly and decreased their learning curve and ramp time.
Recommendations to others considering the product:
Download the mobile app and listen to sales calls on the go. Save on your Spotify subscription.
Best Sales Tool Out THere
What do you like best about the product?
Being able to listen back to your calls, recognize trends on common objections, and being able to timestamp feedback on calls.
What do you dislike about the product?
Search functionality could use some work.
What problems is the product solving and how is that benefiting you?
Improving sales effectiveness. Being held accountable is a big benefit, and also being able to listen to a deal from start to finish (as well as seeing email comms along a deal). This way, reps can review closed-won deals and identify questions, stories etc. that led to a closed deal.
Recommendations to others considering the product:
Great way for reps to truly understand their buyers by listening to calls from peers.
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