Gong
Gong.ioExternal reviews
6,575 reviews
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Amazing Recording and Transcription/summary service for customer calls
What do you like best about the product?
I love the transcription. we have lots of existing video demo content which we need to either produce equivalent written content for, or share with customers with markers for them to skip to the area relevant for them. The gong transcription, summary and video marker tools make it so fast for us to skip to the right part, remember what's been said in a meeting, or create cropped demo content that can be shared
What do you dislike about the product?
I haven't found too many negatives so far. It would be good to be able to upload a video thats been recorded by someone else (e.g chris) and have the transcription notes say "chris said" rather than Holly said, since I (Holly) uploaded it for transcription. this is minor though
What problems is the product solving and how is that benefiting you?
- taking meeting notes for me, meaning i can focus fully on what customers are telling me, without writing or typing.
- creating videos with markers to skip to the most relevant part of the conversation
- Transcription. Sometimes I copy and paste the meeting transcript into our internal company AI assistant, and ask it to convert the transcript into text for slides, brief descriptions, email content etc.
- creating videos with markers to skip to the most relevant part of the conversation
- Transcription. Sometimes I copy and paste the meeting transcript into our internal company AI assistant, and ask it to convert the transcript into text for slides, brief descriptions, email content etc.
Great product for sales teams
What do you like best about the product?
Autogeneration of emails to customers
you can search a word from the conversation and find where it was said, makes the searched super easy
you can search a word from the conversation and find where it was said, makes the searched super easy
What do you dislike about the product?
summarize feature sometimes add it's own thoughts (like "X should hire Y", in a conversations that was just between colleagues)
What problems is the product solving and how is that benefiting you?
watch previous calls
find only the relevant parts from an entire conversation to watch, saves time
find only the relevant parts from an entire conversation to watch, saves time
Admissions Coordinator
What do you like best about the product?
Being able to use the ai tool to ask questions about the call.
What do you dislike about the product?
It takes awhile for the calls to load, so if I need to go back to review a client's demographic info, I can't get to it and review immediately after the call.
What problems is the product solving and how is that benefiting you?
I am able to go back and be coached on how I could handle specific kinds of calls differently.
seamless experience
What do you like best about the product?
Using Gong is effortless. It automatically joins my meetings, takes perfect notes, and syncs everything to Salesforce without me clicking a single button. If I ever forget the details a client mentioned, I just search the transcript. It saves me hours of admin work every week and lets me focus entirely on my customers.
What do you dislike about the product?
The automatic AI summaries save a lot of time, but they still lack a human touch. Sometimes the AI misses the nuance of a conversation. For example, it might log a polite "no" from a customer as a positive next step, or it might not understand sarcasm or jokes.
What problems is the product solving and how is that benefiting you?
This app has really supported with the call feedback and hybrid call monitoring as well.
Great Product- Staple to my Workflow
What do you like best about the product?
Helpful and Organized meeting summaries. I like that I can search for keywords in the transcripts to re-examine certain discussions in my calls
What do you dislike about the product?
not much-- all is really helpful! Can always improve on the AI front -- they mainly just have an LLM summarize calls
What problems is the product solving and how is that benefiting you?
Being organized and doing proper research for follow up calls
Amazing Experience
What do you like best about the product?
Call Transcript and Call Recording. Real time update for the feedback.
What do you dislike about the product?
Ease of Use and Ease of Implementations and Number of features
What problems is the product solving and how is that benefiting you?
Generating revenue and Listing calls improvise the quality of the calls
Ease of use and useful insights
What do you like best about the product?
The insights and summaries Gong produces for my accounts and calls save so much time for me and my team and help us stay aligned. I like the ability to search for specific questions and such in the calls so I don't have to rewatch the entire thing to pull specific information. My team uses Gong every day and it integrates well with some of our other tools.
What do you dislike about the product?
No real downsides! I look forward to seeing how their AI improves over time but it's decent now.
What problems is the product solving and how is that benefiting you?
Gong helps us keep a record of our conversations with customers in order to draw insights and stay aligned with our account teams.
Seamless to Use, with Room for Recording Improvements
What do you like best about the product?
I have been using Gong for two years, primarily to evaluate past conversations. I found it to be really easy to use, straightforward, and quite simple from the start. Gong solves many problems for me by allowing me to check back on discussions or past operations in my pipeline. This capability enables me to re-engage with them, identify areas that fall short, and understand what is happening in a timely manner. The recording feature of Gong is particularly useful, as it helps maintain a comprehensive record of conversations. Moreover, I really appreciate how easy everything is to use on Gong; it's very straightforward. My colleagues enjoy it too, and I see how beneficial it is to have everything on one single platform. This comprehensive and user-friendly approach is a major reason why I like Gong.
What do you dislike about the product?
I find it challenging that Gong sometimes doesn't record everything, which makes it hard to keep track of all necessary information.
What problems is the product solving and how is that benefiting you?
I use Gong to review past conversations, reengage with opportunities in my pipeline efficiently, and track where they fall short, ensuring timely understanding of ongoing matters.
I woudn't want to do my job without Gong
What do you like best about the product?
The transcript, the ai generating a sample follow up email, and the search ability to find literally anything across the companies calls. I can be so present on my calls because I have confidence that gong will take notes and help me follow up effectively
What do you dislike about the product?
Maybe the team dashboard is kind of hidden and not the prettiest UI design
What problems is the product solving and how is that benefiting you?
Project management, enablement, and customer use cases
Gong is amazing technology powered by an even better team
What do you like best about the product?
I can't imagine running our business without Gong. We use it every day and their level of intelligence is something that no competitors have matched to date.
It is so easy to use and easy to implement.
It is so easy to use and easy to implement.
What do you dislike about the product?
I don't have any real complaints about Gong as I think they're excellent. I wish Gong could help me recommend next best actions based on the contents of the call.
What problems is the product solving and how is that benefiting you?
Gong helps us maintain call notes and summaries from every sales and customer call that we have, all in one place.
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