Gong
Gong.ioExternal reviews
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Excellent and easy to use
What do you like best about the product?
The fact that I can search any call super quick and easy
What do you dislike about the product?
Nothing really, its easy to use and very helpful to my call coaching
What problems is the product solving and how is that benefiting you?
Being able to further myself in my career by listening to calls of other reps and reviewing my own calls
Best way to be in the moment and not miss the notes
What do you like best about the product?
I like the ability to have a conversation with a customer without having to slow them down just so I can take notes.
What do you dislike about the product?
Sometimes I can't listen to the call *right* afterwards because it has to process for a few minutes.
What problems is the product solving and how is that benefiting you?
I am solving the issue of not being able to remember what my prospects and customers actually said.
Amazing resource for sales
What do you like best about the product?
I love the fact that I can focus on having genuine conversations with prospects as opposed to being worried about taking notes. It has also helped me understand where I can improve, what filler words I tend to use, and reference previous conversations for following up. My leadership also finds value in understanding what the talk ratio is, topics discussed, and providing live feedback on improvement areas for calls.
What do you dislike about the product?
At first, it was kind of weird to know that I was being recorded, but I got over that pretty quickly. It would also be nice to have a more robust search criteria since naming conventions can vary.
What problems is the product solving and how is that benefiting you?
My own memory can be unreliable because of inherent human error. It has been great to reference past meetings which allows me to send concise recaps that are much more impactful than before.
Recommendations to others considering the product:
Completely worth the investment and will help your organization level up the sales team and customer support teams. Using gongs data analytics can help identify business trends and where you're getting held up in the sales process.
Best in class coaching and development platform
What do you like best about the product?
Ease of integration into platforms like Salesforce, SalesLoft and Zoom Conference. This increases the data it can collect and insights I can glean on all members of the revenue organization.
Now that we've collected the data there are great tools to categorize and memorialize a library of call recordings. These are used weekly by sales directors for 1:1 coaching as well as by our trainers for on-boarding new hires. It's a great platform that is constantly growing and learning about our business and how we're selling our services. In turn, we use that data to help us improve our sales process and close more deals.
Now that we've collected the data there are great tools to categorize and memorialize a library of call recordings. These are used weekly by sales directors for 1:1 coaching as well as by our trainers for on-boarding new hires. It's a great platform that is constantly growing and learning about our business and how we're selling our services. In turn, we use that data to help us improve our sales process and close more deals.
What do you dislike about the product?
Hard to think of any. Not really a Gong issue but it's challenging in California to have to start all calls with a quick reminder that the call is being recorded. Can mess with the flow of the call at the start when you're trying to gain momentum.
What problems is the product solving and how is that benefiting you?
Missed opportunities on calls with prospects. Identify why a deal stalled or how expectations were set for new customers. Training and development of new hires by cataloging our existing calls and helping them get exposure to best practices.
Recommendations to others considering the product:
This is the best platform in the marketplace. Not only in the functionality of the tool but in the continued support from their success team. We've had multiple in-person meetings & trainings with the leadership team and all our users. They partner with us to understand business goals and find ways that Gong can support those. It's been best in class service.
Such an innovative and revolutionary product
What do you like best about the product?
I like that it groups my demo into different sections and allows me to work with my coaches and leaders to make my sales process and close stronger.
What do you dislike about the product?
Nothing, it's a great service. I do wish that there was a way to bleep out certain parts of the video though, so that credit card information remains secure.
What problems is the product solving and how is that benefiting you?
We are using gong to coach and train new and experienced reps. It allows us to dial in our sales process. We realized we are able to coach and train in a much more effective manner, and allows us to shorten the amount of time it takes with each rep.
Recommendations to others considering the product:
If your organization uses web demonstrations, do it.
Fantastic reports and call categorization
What do you like best about the product?
The reporting is accurate and clear. Comparing my KPIs with my colleagues is very useful for self-improvement and the UX of the reporting page is great. Also, the quality of the AI tagging is very good and allows me to easily find a lot of the topics covered by me or other colleagues in our calls with the clients
What do you dislike about the product?
There are no other languages than English. I wish that GOng could categorize my calls in Spanish and French as well.
What problems is the product solving and how is that benefiting you?
Having all the calls recorded and having the chance to listen to top sellers call is amazing. In the past year
Become a better sales person
What do you like best about the product?
I like the the fact that you can search keywords in a conversation. This helps tremendously in finding a specific point in a conversation to analyse and redetermine a clients reaction to a situation.
What do you dislike about the product?
I dislike very little about this product, the one thing it can improve on is the time it takes for a call to populate into gong.
What problems is the product solving and how is that benefiting you?
I can analyse a call and determine how to price a client based on clients sensitivity to rates.I can answer questions about the call by going back and searching that specific call weeks after it happened.
Recommendations to others considering the product:
Have an open mind as this software can be used in a variety of different ways.
Vital tool for sales and customer management
What do you like best about the product?
The ability to refer back to calls and use a transcript, fast forward through unimportant sections, and navigate through lengthy meetings and calls is incredibly helpful. The mobile app is also great for in-person meetings.
What do you dislike about the product?
Very little. Such a great tool. Simple and effective
What problems is the product solving and how is that benefiting you?
Taking accurate notes and providing continuity through the lifecycle of a deal/account
Recommendations to others considering the product:
Subscribe to their blog - it's amazing
Unbelievable for bettering yourself as a sales person
What do you like best about the product?
It is extremely helpful in reviewing sales calls, my manager uses this to review my calls and let me know what he thinks about my performance. I use it to go in and review my own calls to insure I have accurate details in relation to what the customers needs are, desired outcomes and overall reason for calls. It helps me prepare for my upcoming calls and to help with the direction of conversation with customers as we progress through the sales process. I really appreciate both the AI insights it provides and the transcripts I can review with my boss to pull pertinent details. It has given visibility into my performance for feedback from both my manager, and director/VP to let me know where I am doing well and where I need improvement.
What do you dislike about the product?
The quality of the video that is recorded is low and I feel as though if it was better it would be more helpful in sharing with prospects.
What problems is the product solving and how is that benefiting you?
Reviewing the needs of customers, critiquing my delivery on sales calls.
Recommendations to others considering the product:
I would like to express that gong is extremely helpful in making oneself a better sales person. It allows for your to really critique your performance and understand both where you feel strong and where you need improvement. I believe with the consistent use of gong since it has been implemented I have become a stronger sales person and continue to use it daily to improve my process and my relationship with prospects and customers.
Effective and helpful tool for any sales executive or sales team
What do you like best about the product?
Where do I begin! My absolute favorite thing I like the most is the ability to review my transcript post call so I can focus on the conversation and not note taking. I can utilize this feature and pass along to coworkers that were not able to attend.
Love the feature showing my talk time % vs the customers talk time. It provides great analytics and also catches follow up promised, tags key words such as budge and ROI to understand if your calls encompass all the important topics during discovery.
Love the feature showing my talk time % vs the customers talk time. It provides great analytics and also catches follow up promised, tags key words such as budge and ROI to understand if your calls encompass all the important topics during discovery.
What do you dislike about the product?
Very little dislikes and have yet to come across a function that is not usable! There are a lot of features available that I have not utilized. If I had to pick one thing I do dislike and some may not like the fact that your entire organization can listen in on your calls at any time even while the call is live.
What problems is the product solving and how is that benefiting you?
My talk time vs clients. I use this data to work on talking less and listening more. I also have improved on focusing attention to the call vs worrying about taking notes as the transcribe feature handles that for me.
Also coaching from manager to improve my discovery process and have seen a major improvement in my calls. I have leveraged the snippet tool many times to send on for internal clarification and even documenting issues with clients
Also coaching from manager to improve my discovery process and have seen a major improvement in my calls. I have leveraged the snippet tool many times to send on for internal clarification and even documenting issues with clients
Recommendations to others considering the product:
If you need any tool to help evaluate your quality of call, talk time, ability to record and share within organization, coaching tool, then this is something you definitely want to look into.
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