Gong
Gong.ioExternal reviews
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Best Artificial Intelligence Solution for Evaluating Calls
What do you like best about the product?
The way call is differentiated in different segments to help evaluate the talk track & understand the value.
What do you dislike about the product?
It takes longer time to upload a conversation after a call.
What problems is the product solving and how is that benefiting you?
Human input is reduced to minimum with Gong ass it helps to ease the process.
Recommendations to others considering the product:
Best software for evaluation of calls & conversations.
Helps a lot in the daily process & also helps to evaluate calls in real time.
It has a lot of areas which are new to the industry & can help organizations in a much better way to enhance their processes. It has multiple positive impacts on the process & has many new integrations as compared to the old school systems used in the industry.
Error is minimized with the help of Artificial Intelligence.
Good concept with a good approach & will help grow mutually the organization & Gong.
Multiple options allows users to customize the use as per their requirements.
Gong is a revolution in the industry when it comes to evaluation of conversation or calls.
Previously the input was manual & humans were responsible for the process but replacing it with artificial intelligence is unique & appealing.
Highly recommend the system & its use is unbelievable.
Gong was right on spot based on the industry requirements & the help provided is phenomenal.
Gong helped me a lot to improve myself & the process I was using in the past.
Great concept with great user interface & its very user friendly.
Helps a lot in the daily process & also helps to evaluate calls in real time.
It has a lot of areas which are new to the industry & can help organizations in a much better way to enhance their processes. It has multiple positive impacts on the process & has many new integrations as compared to the old school systems used in the industry.
Error is minimized with the help of Artificial Intelligence.
Good concept with a good approach & will help grow mutually the organization & Gong.
Multiple options allows users to customize the use as per their requirements.
Gong is a revolution in the industry when it comes to evaluation of conversation or calls.
Previously the input was manual & humans were responsible for the process but replacing it with artificial intelligence is unique & appealing.
Highly recommend the system & its use is unbelievable.
Gong was right on spot based on the industry requirements & the help provided is phenomenal.
Gong helped me a lot to improve myself & the process I was using in the past.
Great concept with great user interface & its very user friendly.
Real-time development
What do you like best about the product?
I love being able to pull up my conversations and appointment setting to be completely refreshed before going into a demo or closing call.
What do you dislike about the product?
Sometimes the site lags and can get locked up.
What problems is the product solving and how is that benefiting you?
My urgency, tone and taking over the call with too much talk.
Recommendations to others considering the product:
If you don't use it, you won't learn.
Great experience
What do you like best about the product?
Easy to access recordings, transcripts, option to time stamp notes, and links to those time stamped notes.
What do you dislike about the product?
Some of the fields aren't aligned to our SFDC instance, but I think that's our fault, not yours!
What problems is the product solving and how is that benefiting you?
Better training for our Sales team. I'm reviewing clips and drafting materials to support them.
Recommendations to others considering the product:
If you want to better understand how Sales' calls are going and support them, I recommend Gong as a great resource!
What a delivery should look like
What do you like best about the product?
The most powerful thing about Gong is not only the data it scrapes and provides each user after a phone call but the ability to connect a team of workers using gong, making each teammate infinitely more effective on their calls by gearing them with concrete and applicable tips to have better success in realtime sales conversations. That is the biggest upside.
What do you dislike about the product?
Nothing. Every company that sells B2B should have Gong. Maybe a retail b2c application somehow could be cool. (recording some sort of customer data)
What problems is the product solving and how is that benefiting you?
Tracking my progress to become better on conversations by always reminding me of the industry's best practices. It helps take out the guesswork.
Recommendations to others considering the product:
I would make sure your team is in a position that is ready to accept gong. I.e, enough demand so more data can be used, Enough employees to be users to see how it affects the teamwork. Although it is quite obvious I would also recommend that the employees start recording their calls on Gong as opposed to what they used to record their calls in. I have seen some employees forget to do so out of habit. The emails Gong sends us upon the purchase to help us set up and improve are useful as they remind users that there is a new software at the company. The Brand colors help as well as they pop out. I would try using your big white bold font more often as any time I see it, I read the heading/article. The linked-in Articles Gong shares should be sifted through and the best one should be shared with current users!
Gong saves time, makes me a better sales person
What do you like best about the product?
Transcripts for calls to refer back to and CTRL F to search the call and action items to remind me what I told the client I would send to them/next steps. Also love the ease of sharing calls or parts of calls
What do you dislike about the product?
I am very happy with the system the only thing our previous solution had that Gong doesnt is the ability to listen to a call live in real time without being on the call or alerting the rep/client
What problems is the product solving and how is that benefiting you?
remembering action items at the end of calls, being able to send a copy to customers, going back and refreshing my memory, using for call reviews, getting feedback from colleagues, being able to listen to calls from my peers, tracking keywords
Recommendations to others considering the product:
Do it! At least try it because it is amazing.
changes the game
What do you like best about the product?
eval notes and filler word identifiers. clarify action items,
What do you dislike about the product?
emails of updates can be a bit much at times.
What problems is the product solving and how is that benefiting you?
Better self evaluation and covered words with recording options to look back on verbage and liability. Share with team for evals and improves.
Recommendations to others considering the product:
Use for team meetings and peer evals.
great sales tool
What do you like best about the product?
Its a fantastic learning and sales enablement tool to learn from eachother on calls
What do you dislike about the product?
theres isn't anything i dislike honeslty
What problems is the product solving and how is that benefiting you?
it keeps it very organized and all in one place
Why Gong is great for outward facing teams
What do you like best about the product?
I enjoy the transcripts for going back and reviewing calls as well as the feedback. In particular, it makes it easy to share a call or snippet of a call with a manager or colleague which saves man hours. The fact that you can skip ahead to certain talking points is also really helpful.
What do you dislike about the product?
The only minor inconvenience I've had is having to invite gong to calls that were scheduled by someone other than me. I like that when I am the one scheduling the zoom or hangout meeting,
Gong automatically joins and that's one less thing I have to worry about.
Gong automatically joins and that's one less thing I have to worry about.
What problems is the product solving and how is that benefiting you?
I'm able to give visibility to management and I am able to learn from watching more experienced sales peoples' calls.
Best call analysis and coaching software, period.
What do you like best about the product?
Gong's usability is fantastic, the level of detail provided is just enough to keep you focused on what data matters and the software is super intuitive.
What do you dislike about the product?
I wish the analytics were a bit more intuitive.
What problems is the product solving and how is that benefiting you?
We are coaching our sales team members to better manage their tone, disfluencies, and ability to balance talk time.
So simple to use and amazing!
What do you like best about the product?
gone are the days of me jumping from call to call to give my reps feedback. I finally have time to be a manager and still give actionable and valuable feedback. PLUS- it's all documented.
What do you dislike about the product?
nothing. it's easy to use and the interface is intuitive
What problems is the product solving and how is that benefiting you?
mainly solving the problem of not enough hours in the day to give feedback
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