Gong
Gong.ioExternal reviews
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Honestly one of the most impressive pieces of software I've ever seen
What do you like best about the product?
This thing is a godsend. To be able to quickly identify where particular competitors, pain points, objections, etc come up in calls feels like magic. I also like how you can eavesdrop on a live call without joining it to listen to the rep for future coaching.
What do you dislike about the product?
There were a few snags in getting the Gong bot to not join internal only meetings, but otherwise it was pretty painless to setup.
What problems is the product solving and how is that benefiting you?
We want to know what objections and use cases come up without having to rely on every SDR, AE and TM to keep accurate notes. We also want a way to coach without having to listen in on every call.
Recommendations to others considering the product:
After reviewing both Chorus.ai and Gong, it was clear Gong was the winner. In fact, it didn't even feel close...
GONG has been a game changer!
What do you like best about the product?
Gong doesn't just record calls for you and your team to review. It takes it to a whole new level by providing helpful insights into aspects like talk ratio, interactivity, and patience.
What do you dislike about the product?
Nothing at this time. It is a highly intuitive and well thought out product.
What problems is the product solving and how is that benefiting you?
In the start-up environment, we are often still learning what our best practices are. Gong allows us to track our closed-won deals from initial outreach to close and everything in between.
Recommendations to others considering the product:
Make the jump, Gong will absolutely pay for itself in the long run.
Gong has been a great tool for my sales development
What do you like best about the product?
The fact that I can go in and listen to the top performers calls to train myself and learn more about how to be successful. I also like the ability to listen back on my own calls to learn from my mistakes.
What do you dislike about the product?
Honestly, I don't have any complaints up till this point. It has helped me a lot in my development as I transitioned from a BDR to an AE.
What problems is the product solving and how is that benefiting you?
I've realized that I need to be more assertive in agenda and take control of the conversation more frequently and consistently.
Recommendations to others considering the product:
If you're looking for a tool to help you develop personally, or to help develop your entire sales / revenue team I can't think of a tool that is more valuable. It gives you the ability to analyze your top performers and understand the things that are repeatable and coachable. It helps teach people that are new to the roll, and it allows you to "study film" of those that are top performers, and those that struggle. This helps you train everyone and create best practices.
Awesome and practical
What do you like best about the product?
Calls are converted to script, makes it easier to search by keywords instead of having to read the entire call.
What do you dislike about the product?
that I have to type the phone number including the parenthesis, otherwise it doesn't show you the call
What problems is the product solving and how is that benefiting you?
our clients deny agreeing to things, with these recordings we keep proof if things were said or not.
Recommendations to others considering the product:
explore all the features that gong includes, it's the greatest call tracker system I've used.
Review yourself, track your team trends
What do you like best about the product?
The best thing about Gong is being able to listen back on my own calls. Yes, my manager can listen in too, but I find self-reflection super important in sales. In order to learn, I have to have fast, exact feedback. I like to look at where and what I did in a sales call that can be improved.
What do you dislike about the product?
I dislike when Gong isn't on one of my calls. We've become so reliant on it - when we have an issue with calendar syncing it's tragic.
What problems is the product solving and how is that benefiting you?
Gong helps us Always Be Improving (a company value).
The best of the best!!
What do you like best about the product?
Incredible user experience. Easy to use and ridiculously powerful technology.
What do you dislike about the product?
The main log in page looks super confusing with children and a dog with science flasks. Looks like it’s an elementary school program and discounts how impressive the system really is. Don’t be fooled.
What problems is the product solving and how is that benefiting you?
Perfecting my sales skills more and more everyday.
Speeds up my note taking by copy and pasting the transcribed call into my SalesForce notes.
Speeds up my note taking by copy and pasting the transcribed call into my SalesForce notes.
Recommendations to others considering the product:
None
Great for feedback!
What do you like best about the product?
I love using Gong because it records my Zoom conference calls. I can go back and review my call to remember how the conversation went, or critique myself for better delivery on my next call.
What do you dislike about the product?
There is nothing I dislike. I would appreciate a connection with Google Hangouts.
What problems is the product solving and how is that benefiting you?
As an SDR, I am also able to review my AEs and CS teams calls to have an extensive understanding of our product at Mixmax at my own pace. I do not have to rely on shadowing calls in person or moving around my work schedule to do so. I feel confident I can advance with this type of access to conversations.
Recommendations to others considering the product:
This is a great product for your team! Also when you are trying to advance in your role, Gong is great for learning the product. It helps for reviewing and shadowing at each persons own pace.
Gong review
What do you like best about the product?
I like the ability for reviewing the calls, remember exactly what was said and the right context. Good to check if you would buy what you are selling!
What do you dislike about the product?
Sometimes calls in Gong are not sync with the correct time they happen.
What problems is the product solving and how is that benefiting you?
I use Gong as a live document of what was said and agreed on a call, and also review customer feedback on Demos. Very useful to keep this kind of memory.
Great tool for call reviews
What do you like best about the product?
It's really easy to use. I'm able to use it on my phone, which means I can listen to recorded calls on my commute. Love the transcription feature, as well as being able to search for specific calls easily by using search terms. I can also listen in while calls are being conducted live without interrupting the participants.
What do you dislike about the product?
Nothing. Everything works the way it should.
What problems is the product solving and how is that benefiting you?
- Getting feedback on my calls: my manager is able to give me feedback by commenting on a specific part
- Learning by listening to other recorded calls
- Learning by listening to other recorded calls
Recommendations to others considering the product:
Great tool if you're interested in investing in your sales team.
Great tool for meetings
What do you like best about the product?
Really helpful to be able to refer back to a meeting to listen to the tone and specifics that were discussed
What do you dislike about the product?
Have not found anything so far that I don't like
What problems is the product solving and how is that benefiting you?
Not sure exactly why our team purchased but we are able to understand how successful calls sound and are able to coach reps to enable better conversations
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