Gong
Gong.ioExternal reviews
6,587 reviews
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Super effective for sales enablement and training
What do you like best about the product?
I love how I can use Gong to amplify all of my sales enablement and training initiatives especially on the continuous learning front and after sales people have gone through the basic onboarding
What do you dislike about the product?
Perhaps the inability to adjust privacy setting per recording is a feature that I would love to see in the product's roadmap.
What problems is the product solving and how is that benefiting you?
Faster ramp for salespeople
Amazingly valuable tool for our team!
What do you like best about the product?
Gong's ability to not only record a call but screen capture the video (webcam) and screen sharing are what makes it such a valuable tool. Gong will also separate out speakers and provide valuable analytics on who spoke for how long if it was too much or too little, etc... You can also accelerate or slow down the playback or the recording and search the conversation using keywords. Gong will also give you action items from the conversation.
What do you dislike about the product?
Although Gong does send out notifications for upcoming calls and call summaries, I wish it would also send action items from the call rather than having to go back in and review the call to get these. I sometimes have back to back calls where I can't take accurate notes and be able to have a call summary with those action items would great.
What problems is the product solving and how is that benefiting you?
Our previous recording solution was integrated with Zoom and had basic functionality. Gong allows our team to quickly share calls and insights with colleagues and customers. The ability to also centralize all our calls means we're not constantly searching for downloaded calls.
Recommendations to others considering the product:
Do your homework and due diligence but you'll likely find that Gong is a solid and well-rounded contender to other solutions in the marketplace.
It's great
What do you like best about the product?
the transcript. You can cut and paste it into SFDC.
What do you dislike about the product?
launching an on-the-fly call could be a little easier
What problems is the product solving and how is that benefiting you?
You can focus on the customer versus taking notes the whole time.
Recommendations to others considering the product:
It's great!
Gong is amazing, and timely! I love that I can read a transcript! TIME SAVER!
What do you like best about the product?
I love the Transcripts! Action Items! Gong is amazing, and timely! I love that I can read a transcript! TIME SAVER!
What do you dislike about the product?
Too many email notifications, I don't really need to know when a call is ready to be reviewed
What problems is the product solving and how is that benefiting you?
Not Applicable
Gong Review
What do you like best about the product?
I love how easy it is to navigate and user friendly.
What do you dislike about the product?
Nothing really. Everything is great. :)
What problems is the product solving and how is that benefiting you?
My customers usually have feedback about what was said, what they thought they heard. Its easy to go back and verify what the actual conversation was.
Great product
What do you like best about the product?
I love having an actual record of the call, both audio and transcript. Helps you immensely when referring back to the substance of the conversation.
What do you dislike about the product?
The topic tagging is ok, but can always get better.
What problems is the product solving and how is that benefiting you?
Biggest solve is that it reduces the need for notes -- also eliminates after-the-fact misinterpretations of what was said.
Recommendations to others considering the product:
If you're looking for an audio recording system for customer calls, it's really great.
Great product with invaluable insights
What do you like best about the product?
I love that gong transcribes the call and highlights important points throughout the meeting with key words for followup, etc. Relieves all the stress of note taking as I can always go back and review.
What do you dislike about the product?
I wish it was better integrated with our Salesforce and automatically added the call link.
What problems is the product solving and how is that benefiting you?
No need to take notes, great call coaching without requiring my manager to review, and can always share a followup with the prospect or add the call link to the record in Salesforce.
Recommendations to others considering the product:
Do it - will save you a ton of time taking notes and make managers lives easier by being able to easily coach and listen to calls without asking for updates.
Combat the he-said she-said.... with what was actually said
What do you like best about the product?
Gong not only records our customer interactions, but provides useful aggregates that summarizes trends, achievements, and opportunities for our sales and customer success teams. As a marketer, I know exactly when and where in the sales process I need to jump in to offer more enablement for my team. It also helps us better manage sales pipeline by understanding buying sentiment and next steps.
What do you dislike about the product?
I love everything about Gong! The only downside is convincing your entire company to use it - it requires a cultural shift and that takes time. Once everyone buys-in, it's a breeze!
What problems is the product solving and how is that benefiting you?
We are better understanding our customer's pain points through first-hand accounts of what it is that they need. By understanding sales and customer success interactions, we can develop a standardized strategy that improves our overall customer experience.
great successful tool
What do you like best about the product?
listening back to calls is great and useful
What do you dislike about the product?
lots to read for the transcription when listening back
What problems is the product solving and how is that benefiting you?
sometimes it doesn't come into the meeting to record it
Gong is a great product! Very helpful!
What do you like best about the product?
Gong is great at recognizing the subject matter.
What do you dislike about the product?
Sometimes it take a while to load calls.
What problems is the product solving and how is that benefiting you?
How I discover and growing my confidence!
Recommendations to others considering the product:
Get the mobile app! It’s so easy
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