Gong
Gong.ioExternal reviews
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Great for relistening to calls and tagging colleagues
What do you like best about the product?
Being able to tag colleagues; being able to speed up recording
What do you dislike about the product?
I don't like how transcript is not super accurate
What problems is the product solving and how is that benefiting you?
-being able to search terms, past calls & get to them soon
-training/getting better on future calls by listening to past calls
-training/getting better on future calls by listening to past calls
Recommendations to others considering the product:
take advantage of tagging & comments
Cobalt - Michelle Gong Review
What do you like best about the product?
I like the transcripts and the fact I can search key words throughout my calls. Sometimes I forget where in a call something is mentioned so it's nice to be able to jump right into it.
What do you dislike about the product?
Sometimes the transcription is a little bit off but that's more of a nit picky thing.
What problems is the product solving and how is that benefiting you?
It keeps the conversation honest and it helps when sharing feedback with other teams. We work closely with another team to handle customer feedback, especially if it's negative, and this way they can hear it straight from the horses mouth.
Recommendations to others considering the product:
Make sure to train your team well and do more than an initial training. I think bi-weekly or monthly highlights of different features makes things easier to digest.
How did I live without Gong!?
What do you like best about the product?
Time Stamped Tags and easy fast-forwarding.
What do you dislike about the product?
The transcripts are not very helpful. Funny but not helpful.
What problems is the product solving and how is that benefiting you?
Empowers active listening knowing we can circle back for details or recaps later. Really helpful in Long sales cycles.
Listen to your calls and learn.
What do you like best about the product?
I get alerts for my calls and the mobile app that I have lets me listen to my calls right away.
What do you dislike about the product?
I pretty much get everything that I expect from a software like that and nothing really bugs me much.
What problems is the product solving and how is that benefiting you?
The tone of my voice, breathing control, muting on and off when necessary, and most of all HOW TO SOUND HAPPY AND ENERGETIC.
Recommendations to others considering the product:
If you're looking to improve your telephonic skills, gong is a great tool.
Gong is great!
What do you like best about the product?
Love the ability to playback calls and only focus on certain speakers, topics, or even keywords. Also love the ability to splice or edit certain portions of the call recording to easily share with colleagues or customers.
What do you dislike about the product?
This is very minor, and could be due to my own error, but I've experienced a couple of instances where my calls where not directly recorded and uploading from my own computer takes a very long time.
What problems is the product solving and how is that benefiting you?
Not having to take notes in the moment while on a call, ability to easily share and comment internally with my team and manager (for review purposes) , also editing portions to share with product team (for relevant customer feedback) and the ability to share calls with customers.
Best tool for an inexperienced sales rep
What do you like best about the product?
I am fairly new to the tech sales game and being able to get specific feedback on what is going on in my calls is invaluable. It helps with coaching and focusing on areas that are needing improvement, all by looking at the roadmap that gong provides. It helps understand that there are certain actions you can talk within a sales conversation that gives you better information that allows for a more tailored pitch and the reduction of objection that could surface.
What do you dislike about the product?
There is SO much stuff that it can get a tad overwhelming at times when using it on your own and not under the guidance of a manager. You can get lost in the functionality, but that can be solved by having Gong training sessions for all users within the organization.
What problems is the product solving and how is that benefiting you?
Talk ratio, weak language, deeper question asking, not asking closed-ended questions, seeing how AVG talk time correlates to close rates. It has shown me personally that patience is something I need to practice on calls. By not talking, the prospect fills the empty space with more information that they give up voluntarily and that gives me more nuggets to go off of and pitch just that much better.
Recommendations to others considering the product:
it will make your reps better. Period.
Leveraging Gong for Sales Training
What do you like best about the product?
When onboarding new Account Manager there are a variety of features that we leverage; call library, in call coaching but one thing that i really like is the score card. We have created a Discovery Call rubric that we use to demonstrate good, better and best when it come to completing a Discovery Call. The ability to then use the questions from the rubric in the score card in Gong allows us to give specific measurement and feedback throughout a call that aligns with our training.
What do you dislike about the product?
I wish that when you shared a snippet from a call it was just the snippet and not the entire call with the snippet highlighted.
What problems is the product solving and how is that benefiting you?
Onboarding, sales certifications- create a library of calls for reps to review, leverage a score card and in call coaching for development and feedback- measurement = higher quality calls and increased conversions
Product info- ability to hear directly from the customer their product feedback and requests with out being translated- send the call directly to the product team- measurement = deeper understanding of client needs
Customer stories- nice to share "winning" calls and company compliments with the larger company- measurement = company engagement- feel like they are connected to the company values
Product info- ability to hear directly from the customer their product feedback and requests with out being translated- send the call directly to the product team- measurement = deeper understanding of client needs
Customer stories- nice to share "winning" calls and company compliments with the larger company- measurement = company engagement- feel like they are connected to the company values
Best Phone Transcribing System
What do you like best about the product?
that it turns the calls into scripts so there is no need to listen to the whole call just to find the part you need. Also you can speed up the conversation or you can listen to just one persons side of the conversation.
What do you dislike about the product?
nothing actually the platform was well thought out. although the way you search for a company or a user could be more efficient.
What problems is the product solving and how is that benefiting you?
listening to your own calls and others to learn how to improve your overall interactions with customers. also, you are able to better learn the product and different sales pitches from other reps calls.
Recommendations to others considering the product:
The more you use it the more you see how amazing and easy to use it is and how it can better support your company's needs.
Awesome tool
What do you like best about the product?
Transcripts help me understand prospects
What do you dislike about the product?
Nothing. It is a great product and helpful for everyone
What problems is the product solving and how is that benefiting you?
Reviewing past calls that I forgot
Recommendations to others considering the product:
Do it!!! It rules
Easiest way to see the FULL picture of what has happened in a deal!
What do you like best about the product?
I like how easy it is to navigate to an account and see ALL communication that has taken place with a customer... AND being able to click in to each activity to see the content and/or recording. This makes it incredibly easy to help teammates and also allows you to go back and confirm things from previous conversations with prospects.
What do you dislike about the product?
I think it is the best software for what it is doing so I would be splitting hairs. If I had to say one thing I supposed it would be that I would like the 'Snippet Sharing' of a call to be slightly easier.
What problems is the product solving and how is that benefiting you?
We use Gong to continually improve how we speak to our prospects and customers. We use it to help balance our talk times. We use it to coach on eliminating filler words. We use it to coach against bringing up negative impact topics before the customer/prospect.
Recommendations to others considering the product:
I believe it is the best call recording software on the market.
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