Gong
Gong.ioExternal reviews
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Gong is a life saver
What do you like best about the product?
Pretty much everything but mainly how it breaks down calls into my main topics so I can quickly look back and see what we talked about, whether it be pricing, integrations, etc. I also like that Gong has an app so I can listen in my car or on the go.
What do you dislike about the product?
Nothing yet, it meets every one of my standards
What problems is the product solving and how is that benefiting you?
I take 5-10 demos a day, usually back to back. By the time I have a moment to write follow up emails, I have completely forgotten about what we talked about 3 hours ago. Gong gives me the ability to look back into the call and easily pick out the information I need.
Recommendations to others considering the product:
I highly recommend Gong for many reasons. One to be able to have all your calls digitally in one place that you can always look back at. It is also amazing for call intelligence, whether you want to break down call metrics or directly go to the point in the call where you are looking for specific information.
Gong is awesome, it has truly helped us improve our calls
What do you like best about the product?
Being able to easily leave comments throughout the call
What do you dislike about the product?
Sometimes too many email notifications daily
What problems is the product solving and how is that benefiting you?
We are able to give real call coaching by utilizing Gong and it has helped our customer success managers with the beat feature
I have been using Gong for 3 years and will not be able to work without it
What do you like best about the product?
I no longer have to take notes. I can be fully engaged in the conversation. It allows me to hold prospects accountable to exactly what they say and better prepare for closing calls. As someone who has bad handwriting, being able to record my calls has allowed me to have much more detailed notes on my opportunities in my pipeline. I am able to better engage with follow up calls.
Gong also allows you to search for keywords. You can look across the organization and find calls that are similar to yours to help with similar objection handling.
I also like how they blog about results. Always a very good read.
Gong also allows you to search for keywords. You can look across the organization and find calls that are similar to yours to help with similar objection handling.
I also like how they blog about results. Always a very good read.
What do you dislike about the product?
I dislike how my voice sounds. The voice to text also could be more accurate. Most of the time you can get an idea of what was said, but it would be very helpful if this translation was completely accurate.
What problems is the product solving and how is that benefiting you?
My follow up calls are much more informed for a consultative sale. It is also helpful for new hires. They do not have to coordinate around trainings to listen to reps calls. They can listen on their own time. You can speed up the call and listen to more calls in less time.
Recommendations to others considering the product:
I can't live without it. You won't be able to soon. I use it on every call every day. It makes you better. I highly recommend getting this for your sales team.
The Perfect Application
What do you like best about the product?
It is intuitive, fully functional, and still 100% user-friendly. I could train my mom on how to use Gong in about 30 minutes, which says a LOT for the product itself.
What do you dislike about the product?
There isn't a thing I dislike about Gong. It's easy to use, robust, and a very helpful tool.
What problems is the product solving and how is that benefiting you?
We use it to fill in the gaps in the handoff from Sales to Customer Success.
Recommendations to others considering the product:
Take the time to learn how all of the tools and features work - they are ALL useful!
Amazing product!
What do you like best about the product?
Gong is the bomb!!! Great tool for internal teams to learn and coach each other and it's also very helpful to be able to send recorded meetings to external partners and clients. I like the ability to switch between the recorded meeting and the transcript view, the topics of interest, and the ability to share specific time stamped snippets of calls really helps. Love it!!
What do you dislike about the product?
Honestly love everything I use it for!!! Sometimes it can be more work than I expected to search for previous calls. I am usually able to search pretty easily for the company name, but if I have to filter by date and other categories, it can take some time.
What problems is the product solving and how is that benefiting you?
Coaching, support, and client communications. Internally it is helpful to be able to send specific snippets of calls to a member of my support team so that they can easily see exactly what the issue is without having to watch or sort through a full thirty minute conversation. When I train a new customer or team I am able to send them a link to the recorded training that they are able to share with anyone who wasn't able to make the live training or anyone who joins the team after the initial training. This saves a lot of my time to focus on other important tasks instead of conducting multiple training sessions. It also helps the customer because they do not have to rely on my schedule and availability to ensure all of their users are trained.
Recommendations to others considering the product:
This is a great product!
Helping me learn a lot!
What do you like best about the product?
I like that I'm able to listen to my teammates calls. It has been priceless as I continue to grow and develop not only my product knowledge, but sales skills as well.
What do you dislike about the product?
I've been using Gong for a few months now and haven't found anything that I dislike about it.
What problems is the product solving and how is that benefiting you?
The benefit of listening to others has definitely been a highlight for me. I'm now beginning to utilize the sales coach functionality of it and I believe this will be tremendous as well.
Gong works wonderfully
What do you like best about the product?
That you can speed up and see who is talking at what point in the meeting
What do you dislike about the product?
Sometimes the key points of a meeting are off
What problems is the product solving and how is that benefiting you?
Reviewing wins. Helping train new employees
Gong Review
What do you like best about the product?
That I can now be an active listener/participant during customer calls, instead of scrambling to take notes. I also like the way in which Gong segments the call so I can pinpoint the portion of a call that I need to reference and/or provide to other internal/external contacts
What do you dislike about the product?
Nothing comes to mind. Gong does exactly what I need it to and haven't taken full advantage of the funcitonality to be aware of limitations and/or, feature suggestions.
What problems is the product solving and how is that benefiting you?
Problems: Allows me to remember all follow-up items and deliverables owed to customers
Benefits: Allows for renewal management coaching and saves me time from crafting long emails when I can simply send snippets of gong call to external/internal contacts.
Benefits: Allows for renewal management coaching and saves me time from crafting long emails when I can simply send snippets of gong call to external/internal contacts.
Great product for sales and CS all together
What do you like best about the product?
I started working with Gong about a year ago, and although this product usually being mentioned in the "sales" realm, I found it very helpful to the CS job.
In our company, the customer is going through a cycle of roles before getting to the CS (SDR, AE, onboarding...) and as a CSM it is very important for me to know what is the full process and conversation that the customer had in each stage. Gong helps me to see it all in one place (I don't remember the name of the feature but it is the one with the client's time line) so by the time the customer gets to me I know everything I need
In our company, the customer is going through a cycle of roles before getting to the CS (SDR, AE, onboarding...) and as a CSM it is very important for me to know what is the full process and conversation that the customer had in each stage. Gong helps me to see it all in one place (I don't remember the name of the feature but it is the one with the client's time line) so by the time the customer gets to me I know everything I need
What do you dislike about the product?
I would like a search category in "calls" to search by the customer's name
What problems is the product solving and how is that benefiting you?
The track of our email and calls in the same place helps us to monitor better when there is an issue or an opportunity with a customer
Makes for great note taking and follow up
What do you like best about the product?
I love being able to go back and review my calls. Allows me to be present in the meeting and use it to go back to and take notes, as well as learn and improve from what I could do better. Also great to see what the top reps are doing to learn from them. It was a big help in my ramp up period
What do you dislike about the product?
I don't have any huge dislikes really, it's a pretty comprehensive and effective solution
What problems is the product solving and how is that benefiting you?
Less written notes in the moment, more attentiveness in the meeting. Helps with training and learning. Have been able to correct areas hurting me in my calls and learn from others. Also allows me to give feedback to my colleagues
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