Gong
Gong.ioExternal reviews
6,587 reviews
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Easy to use and insightful guidance
What do you like best about the product?
I love how it syncs with tools like Zoom to automatically record my meetings. Videos are processed post calls within 30 minutes and I get insights right away - filler words, talk ratio, patience, etc.
What do you dislike about the product?
Sometimes there's too much guidance on the page so it's overwhelming and I'm not sure where to start looking. The video quality isn't the best and screens are sometimes blurry.
What problems is the product solving and how is that benefiting you?
I use Gong to record calls and upload them as references for my customers during implementation. The insights into my speech patterns helps me become more mindful for my future calls and understand where I can improve. Additionally, I can easily search all the calls in my organization and listen to how my colleagues manage meetings - great way to highlight best practices.
Recommendations to others considering the product:
I'm not sure who the competitors are in this space but I definitely find Gong helpful.
Great Tool for Teams
What do you like best about the product?
I like that my team and I can collaborate on key metrics with little prep work from management to produce call outlines. I also like how many tools gong has in terms of recording, sharing, archiving, highlighting, etc. These tools allow us to work hand in hand with our team members to virtually dissect a call and find a path to improvement which is simply not possible without Gong software.
What do you dislike about the product?
I don't like how all team members have access to the entire team's calls within the dashboard. It would be much more beneficial to have a permissions setting which allows for certain team members to have access to other calls. This can create tension amongst management as to control who is listening to who on calls. When reviewing our dislikes we are happy to say the benefits outway the drawbacks of the software tenfold and we are otherwise very satisfied with the interface and intelligence.
What problems is the product solving and how is that benefiting you?
We solve many problems with Gong but mostly when calls take a turn or what phrasing works better than others. We also see tone changes affecting call outcomes with Gong. Problem-solving with Gong is tremendously simple as you are able to pinpoint a call's turning point and develop a fluid working strategy for improvement within your teams.
Recommendations to others considering the product:
Training on what Gong is is crucial. It is important your staff understands the intricacies of Gongs AI. Be prepared to see some brutal truths about your strategy, Gong does a tremendous job of breaking down talking points and organizing data to be easily digestible for teams and management. I would also recommend a strategy for clients to understand they are being recorded. Otherwise, you run into a situation where a client never knows they are being recorded through the software and opens the firm up to liability. A small caveat but an important one to realize.
Sales training on another level
What do you like best about the product?
The ability to listen to my team's calls is invaluable. I've used a lot of call recording software in the past and none of them compare. Transcribing calls and the ability to search by keyword is just one example of how easy this tool is to use VS spending hours listening to calls for the exact content you want to hear.
What do you dislike about the product?
It seems a bit intrusive - but that has nothing to do with the product.
What problems is the product solving and how is that benefiting you?
Sales training
Talk tracks
Listening to what top performers are saying
Talk tracks
Listening to what top performers are saying
Great way to get feedback and teach others
What do you like best about the product?
Having the ability to have the call broken down to key parts and highlight important parts of the call
What do you dislike about the product?
Transcribing can be improved. We work with a lot of English second language speakers and it can be confusing to read.
What problems is the product solving and how is that benefiting you?
I've learned from my colleagues how to better talk about our product and handle objections. I also like sharing my calls with my supervisor for feedback and congratulations.
Recommendations to others considering the product:
Just use it. It makes everyone better. Just don't let your team think you're using it as a big brother tool. Its should remain an instructional tool.
Great Stuff
What do you like best about the product?
I love being able to allow my team to review their calls and work on sales improvements independent of our training. I also like the daily email functionality to allow quick feedback on calls to our team memebers
What do you dislike about the product?
Occasionally will not log the language correctly, and with trackers it can be hard to tune in what we need. It is a little clunky to get the statistics tuned in for what we are using it for.
What problems is the product solving and how is that benefiting you?
Allowing access to call data for training without me having to provide it everytime! Better sales training and accountability. We also have been able to use it for compliance purposes, tracking how the conversations go and if there are any red flags that pop up from calls.
Recommendations to others considering the product:
Take the time to understand how it will help your team. There are a lot of great features and you need to get a good sample of how it will be able to help your organization specifically. It will be benificial to go through the sample tours with a lot of people around so they can ask questions that you may miss or from a different perspective. Also take the time to get the trackers right so the data you receive can be useful for your team!
My secret secretary
What do you like best about the product?
The transcription of my calls and tagging of topics is extremely helpful for going back and reviewing prior meetings before the next call with a client. I take great notes myself, but there's usually more I can glean by taking a look back at Gong. If I didn't have the recordings and transcripts, I'd be a lot less effective, especially towards the end of the sales cycle
What do you dislike about the product?
Transcription in Spanish is weak - I focus on international accounts, and I would say Gong only picks up 50% of the conversation.
What problems is the product solving and how is that benefiting you?
Keeping track of every detail discussed in each call. Gong serves as my secretary of sorts - which I rely on when filling in notes in Salesforce and preparing for follow up calls or involving a Sales Engineer.
Recommendations to others considering the product:
The coaching tips (percentage of time speaking, interactivity, etc) are interesting, but I haven't found them to be very useful. I would back up the recommendations with more content and resources for improving your sales style.
Gong helps me quickly find and share information from any call I have ever had.
What do you like best about the product?
AI capability to search keywords, names, etc to find relevant calls
What do you dislike about the product?
the call to script does not always work that well.
What problems is the product solving and how is that benefiting you?
Never missing insights. Easily finding relevant information from past calls that I cannot recall.
Recommendations to others considering the product:
none
Quick and easy access to EVERYONE'S calls
What do you like best about the product?
Being able to listen to my colleague's calls and learn from them.
What do you dislike about the product?
Not as helpful when your first getting started, there's not a ton of data to go off of for the first 6 months when working with a small team.
What problems is the product solving and how is that benefiting you?
Perfecting our demos - allowing SDRs to never miss a call they've scheduled (even if they can't attend live). AE's are having better calls. SDRs are realizing who our perfect buyer is, etc.
Awesome Tool That Has Helped Me Be Successful!
What do you like best about the product?
Ease of use, slick UI, highlights from call - keywords, most frequently used, timing of calls and talk time relative to other attendees. All this helps with each step in the sales process! Transcripts are amazing as well!
What do you dislike about the product?
I dislike is the announcement of gong recording at the beginning. It could be timed better or something visible rather than only audio - Perhaps having this in the meeting details on that first screen in the conference? (would need integration into Zoom/Webex etc. if messaging is coming from Gong.io). I'd also like for there to be more of a personal dashboard as my landing page so that I am able to see my frequently used works, talk time and overall breakdown of calls without having to go to a separate tab. The home page just shows meetings currently, and I don't really rely on this tool to click into meetings.. I use the Search function for that. Finally, there is a yellow pulsating launcher (I think it's WalkMe based on element inspection) that appears when you click into a call and it covers the left of the search bar at the top of the page. This is poor UX and needs to be shifted over. Similarly, the reminder modals/"take a tour" modals are unnecessary for users that are consistently logging into the tool. It's frustrating as there is no option to just close it forever. I either have to take the tour or be reminded later (these are likely also WalkMe shoutouts). These pieces are not necessary for me as I am an avid user of many types of technology that would rather figure things out as needed. Most sales reps using gong are in the same boat of being users of SaaS tools, so I don't think these features drive adoption - in fact, they become a little off-putting and don't 100% fit with your native UX/UI.
What problems is the product solving and how is that benefiting you?
This is the best tools I've used as a sales person. It helped me improve my conversation, and also showcases where I was missing the mark. Now my cycles are faster and I can even review my teammates calls to see what else can help me in mine. The ability to have a transcript makes it impossible for me to NOT have all the info and customers/prospects love it as they also like to reference back to technical calls.
Recommendations to others considering the product:
Start with your sales org as this is where you will see the most impact. However, this took is helpful for success and support teams as post sale needs to have some visibility into what occurred in the buying cycle. Gong eliminates the need for repetition and multiple hand-off meetings or knowledge transfer meetings as it has everything logged and stored. In short, using this tool can equate to a faster time to success.
A necessary tool to increase transparency across your organization and increase your skillset
What do you like best about the product?
Gong has a variety of features to help you evaluate your calls, rather than just keeping a simple recording of it. The stats it tracks and the metrics it gathers relative to your colleagues along with what they recommend adds a great feedback layer within the tool itself. The ability to easily tag a user and see the other conversations colleagues are having with customers is invaluable and has added a new level of transparency for our company.
There's also a tracking element where you can identify certain words or phrases to aggregate different themes in your calls. You can also use words like "follow-up" that would be mentioned in a call to trigger a reminder email to you to remember to follow up with whoever you were speaking to.
There's also a tracking element where you can identify certain words or phrases to aggregate different themes in your calls. You can also use words like "follow-up" that would be mentioned in a call to trigger a reminder email to you to remember to follow up with whoever you were speaking to.
What do you dislike about the product?
Gong does rely on automated transcription to capture themes and that does affect how it measures the various stats it captures. While it's mostly helpful it can definitely be improved. The overall style can also be improved to look more professional. I'm not sure why there are kids with test tubes on the website.
What problems is the product solving and how is that benefiting you?
Gong gives everyone insight into what our customers are saying. It has helped our sales teams coach employees to improve their interactions and it has helped our product team to easily monitor customer feedback. Overall, transparency has increased as it has further integrated various teams of our company.
Recommendations to others considering the product:
Integrate it with your conference calling software and give access to everyone across your org to further enhance cross-team collaboration
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