Gong
Gong.ioExternal reviews
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To ensure Customer Success, customer narrative is the secret sauce to any retention data model.
What do you like best about the product?
The ability to go to specific points of customer interest or identified risk and not lose anything in written translation.
What do you dislike about the product?
When it's only used as an internal coaching tool. It's insight into the relationships we have with our customers.
What problems is the product solving and how is that benefiting you?
Internal and External assessment for diversification in our ongoing engagement for customer success.
THE #1 SOFTWARE NEEDED FOR ANY SALES REP!
What do you like best about the product?
I do not know how our team did their jobs without Gong. When hiring a new rep, ramp time is significantly faster as they can listen to demos/calls on their own time (and you never have the issue of saying 'wow I wish you were on that call, it was a good one' because its always recorded!) The analytics are really amazing for reps (we just had Gong present at our SKO on best/worst practices of the sales team - which the reps loved!). Overall it's beyond amazing.
What do you dislike about the product?
Nothing. Crazy to say a software works exactly as expected - but it does!
What problems is the product solving and how is that benefiting you?
Problems solved:
- ease of ramping new hires
- ongoing training of sales reps
- more insight/oversight into calls
Benefits:
- speed to ramp new hires
- easier way for managers to identify struggling reps and work quickly to improve
- great way for Product/Engineering to hear "asks" from prospects without have to join calls live
- allows for reps to self critique to speed improvement
- ease of ramping new hires
- ongoing training of sales reps
- more insight/oversight into calls
Benefits:
- speed to ramp new hires
- easier way for managers to identify struggling reps and work quickly to improve
- great way for Product/Engineering to hear "asks" from prospects without have to join calls live
- allows for reps to self critique to speed improvement
Recommendations to others considering the product:
BUY IT NOW! It will significantly improve your sales team!
Efficient, Thorough, Easy to Use
What do you like best about the product?
The transcript and search function. Since implementing Gong I have been able to search key phrases to go back and listen to in order to collect product feedback more effectively.
What do you dislike about the product?
I like the ability to view my team's calls, but I would like to find my calls on the home page more easily.
What problems is the product solving and how is that benefiting you?
The biggest problem Gong solves for me is sharing call content. It is so much easier to tag an agent in a section of a call, make a note, and have them go back and listen.
Recommendations to others considering the product:
Consider the benefits of having calls transcribed so you can quickly search, tag, and review to segments of calls. Make sure to read the set up emails, Gong does a great job of educating new users through this channel.
Gong Rocks
What do you like best about the product?
It transcribes your calls as well as allows you to see who has been talking more simplistically. It then allows me to focus on what messaging is working and what is not.
What do you dislike about the product?
Cost of Gong, other than that, that is it.
What problems is the product solving and how is that benefiting you?
Messaging, training more to be an avid listener.
Fast, Intuitive and Superior
What do you like best about the product?
I like that I can easily search the library of calls that my co-workers have made to find a call that I need. Once in the call, it's easy to find the specific topic I'm interested in. I also like the reviews I receive of my calls that remind me of what I need to follow up on.
What do you dislike about the product?
It's hard to come up with a dislike, but if I have to, I don't care to receive emails telling me what calls I have today. I already have them on my calendar and it's a bit redundant.
What problems is the product solving and how is that benefiting you?
When I want to send a follow-up email to my client and include the call, Gong is much quicker at providing the link than the other guy.
Recommendations to others considering the product:
Go for it!
Amazing insights for sales managers and teams
What do you like best about the product?
Gong automatically records and analyzes all sales + CS calls across the org.
What do you dislike about the product?
Does not connect to phone/skype calls...
What problems is the product solving and how is that benefiting you?
This provides amazing visibility into how the sales team works in real time, helps empower the sales team, maximize performance, drive insights to product and marketing teams, sales strategy and more
Great tool
What do you like best about the product?
Easy to use, keep innovating, calls can be shared internally and externally.
What do you dislike about the product?
I wish there were more features dedicated to customer success
What problems is the product solving and how is that benefiting you?
analyzing calls with customers
Great help for managing sales teams
What do you like best about the product?
As a former athlete, Gong is like watching game film. It can give you a great understanding of "what really happened during the call". It allows you to scale more effectively, and can improve your coaching 100x. The mobile capability is awesome. I no longer listen to sports radio during my commute - I listen to 'game film'!
What do you dislike about the product?
I can't think of anything negative to say. Sorry.
What problems is the product solving and how is that benefiting you?
Even the best sales managers can't be everywhere at once, and they can't be on every call. This allows you to rip through several calls during your commute, or on a flight. Your clarity on what is "actually happening" on the front lines improves dramatically.
Recommendations to others considering the product:
Don't wait. Do it.
Best Intelligent Recorder Tool used for effective learning purposes
What do you like best about the product?
Tells users how much of the talking is done by individuals
What do you dislike about the product?
Transcribing feature can be better enhanced especially listening to different types of accent
What problems is the product solving and how is that benefiting you?
Being able to relay certain bits and pieces of information easily. 10-20 hours saved each week from having to repeat the same information again and again
AMAZING - literally a game changer
What do you like best about the product?
The ability to understand how long you were talking for without and interuption from customer and things of that nature. It does a great job of tracking bad habits and provides plenty of insights for us to use and measure against.
What do you dislike about the product?
Does not sync up to zoom very well. Very hard to gain customer intelligence on these types of calls. It could filter calls more automated by length type etc. It comes with preset recommendations like length of time to talk etc. These will be different for different industries
What problems is the product solving and how is that benefiting you?
We are solving the problems of reps coaching themselves and getting better at their roles. In our roles managers time is too valuable to listen to every single call. We need a platform that allows reps to coach themselves.
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