Gong
Gong.ioExternal reviews
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Senior Sales Manager
What do you like best about the product?
I lead a team of Account Executives who are earlier in their career or newer to our company. Our goal is to be the place to land, expand your skills, find success and then move to take on larger customers or pursue next career goals. Support and coaching are very important to our success and GONG allows for the team, as well as leadership, to listen, learn and observe and to have a deeper insight into the health of our deals; in a way that would not be possible through traditional coaching methods.
What do you dislike about the product?
At this time I cannot think of a downfall of using GONG. The only discrepancies I have found, is at times the call topics tagged do not always match the content during the call.
What problems is the product solving and how is that benefiting you?
We are also a growing team, and often back fill positions when individuals move up throughout the organization. GONG has changed the way we, train and ramp new employees- taking it to a whole other level! We have seen a decrease in ramp time, increase in time to value and understanding, and a huge increase in cross functional collaboration.
love gong - it makes me better and allows me to be more present with clients
What do you like best about the product?
-ease of sharing call recordings internally and externally
-call / interaction stats compared to individual/team averages - reminds me of pro athletes watching game film
-great precision with scrubbing timeline feature
-call / interaction stats compared to individual/team averages - reminds me of pro athletes watching game film
-great precision with scrubbing timeline feature
What do you dislike about the product?
nothing. love gong and would recommend it to many folks.
What problems is the product solving and how is that benefiting you?
-better note taking - > better understanding of customer challegnes/goals -> better run deal processes
- knowing Gong is running in the background empowers me to be more present on calls w customers instead of frantically trying to jot down what they are saying. Better energy on calls
- knowing Gong is running in the background empowers me to be more present on calls w customers instead of frantically trying to jot down what they are saying. Better energy on calls
Great Software - Seamless Integration with Zoom
What do you like best about the product?
Transcript is 100% accurate. Integration with Zoom makes using Gong super easy. Great value add to my daily prospect calls. Being able to include a Gong link that automatically syncs to my Zoom account is very easy and makes sure that every one of my prospect calls is recorded.
What do you dislike about the product?
Nothing yet. It has been working well for me.
What problems is the product solving and how is that benefiting you?
The main benefits I have realized is being able to review prospect calls and sometimes uncover key details I did not hear on the phone. I can then include that in my follow up correspondence.
Easy to use, intuitive and easy to search for what you need
What do you like best about the product?
User interface and user experience makes it easy to use. The mobile app also makes it accessible whenever needed and wherever you are.
What do you dislike about the product?
Sometimes things don't automatically record as expected.
What problems is the product solving and how is that benefiting you?
Training new hires and saving a call library and being able to use folders to organize call libraries.
Gong Helped Me Triple My Sales This Quarter
What do you like best about the product?
The ability to research key words from my call is an absolute game changer when dealing with sales calls. Whether it be the price you promised to a client or a specific feature request, Gong's tool allowed to go back on any of my calls and pinpoint the exact detail as well as the context of the situation.
Another fantastic tool within Gong is the ability to assess your talk ratio and other presentation based details. When I first started with Gong, I though I was allowing the client enough time to speak and fully assessing their needs, however after seeing a 75/25 talk ratio, I Quickly learned I was hogging the spotlight. Within just a month on Gong my Demo's average around a 60/40 talk ratio, which in turn has allowed to me to ask far for qualification questions, which makes the end result far easier when it comes to sales.
The third great aspect is the ability to jump into specific points of the conversation based on the keywords of the conversation. It is very helpful to know exactly the "pricing" or "onboarding" portion of the call was, and be able to quickly hop into those specific points.
Another fantastic tool within Gong is the ability to assess your talk ratio and other presentation based details. When I first started with Gong, I though I was allowing the client enough time to speak and fully assessing their needs, however after seeing a 75/25 talk ratio, I Quickly learned I was hogging the spotlight. Within just a month on Gong my Demo's average around a 60/40 talk ratio, which in turn has allowed to me to ask far for qualification questions, which makes the end result far easier when it comes to sales.
The third great aspect is the ability to jump into specific points of the conversation based on the keywords of the conversation. It is very helpful to know exactly the "pricing" or "onboarding" portion of the call was, and be able to quickly hop into those specific points.
What do you dislike about the product?
The only negative portion of the system I could imagine is the pre-recorded message at the beginning of calls (This Call is Being recorded... etc). Often times this message is very loud when my client joins the call, not a big deal, but something that I believe is an easy fix.
What problems is the product solving and how is that benefiting you?
As much as we like to trust ourselves and our memory, it is virtually impossible to remember every small detail of a call. With complicated sales calls that I deal with on a daily basis, Gong is crucial for the sales process.
In my line of work, assessing the customers needs is absolutely cruicui
In my line of work, assessing the customers needs is absolutely cruicui
Recommendations to others considering the product:
Do It
Great software for sales.
What do you like best about the product?
being able to add comments at different points of the call. It is great that I can review calls from colleagues of mine to gain tips. It keeps the work environemt competitive. It is also great to see how much data is extracted through Gonh.
What do you dislike about the product?
the only downside is the number of emails I receive from gong. The colors of the gong webpage can hurt the eyes. Sometimes the translation from voice to text can be off but it is not that big of a deal.
What problems is the product solving and how is that benefiting you?
I have had many calls where I missed things or was unable to take down notes. With gong, I am able to quickly find key points and can share them with others at my company.
It is a great tool for coaching from my bosses. When they are able to review a call and pinpoint things that are not my area of expertise and we can discuss them later makes gong an essential tool in our workflow.
It is Great how gong can be a forum for everyone at our company between all the departments like sales, marketing, quality assurance, management, international sales, customer service etc.
Gong is not simply a sales tool for us. It is a tool that helps us communicate between departments and also helps us tailor our product offering through all the data collected.
Yes gong has only been implemented for a few months now and I cannot wait to see what gong has to offer as they grow.
It is a great tool for coaching from my bosses. When they are able to review a call and pinpoint things that are not my area of expertise and we can discuss them later makes gong an essential tool in our workflow.
It is Great how gong can be a forum for everyone at our company between all the departments like sales, marketing, quality assurance, management, international sales, customer service etc.
Gong is not simply a sales tool for us. It is a tool that helps us communicate between departments and also helps us tailor our product offering through all the data collected.
Yes gong has only been implemented for a few months now and I cannot wait to see what gong has to offer as they grow.
Recommendations to others considering the product:
Get on a trial and see how it can make your day to day easier.
Great for training and account organization
What do you like best about the product?
With Gong I don't have to worry about writing down every question or concern the client has, because I know I can go back and review it, share it internally for feedback and strategy planning. It's a great tool in general for on-boarding as you don't need new hires to sit in on every call, they can listen on their commute!
What do you dislike about the product?
Transcription is never perfect but that is expected. Sometimes the recorder get's kicked off the call
What problems is the product solving and how is that benefiting you?
Overall sales strategy improvement. The analytics help self-evaluate the flow of your own calls as well as training for other colleagues. Great way to go back and reference specific things in the conversation and I love the ability to share snippets with company executives like Marketing, Product, etc. After analysis of several calls, we ended up changing our demo technique to make the call more engaging.
Recommendations to others considering the product:
I am not sure what else is out there, but I used this at two companies now and find it great as a sales enablement solution, as well as a way for leaders to evaluate sales strategy.
Very helpful in sales role with an expert team
What do you like best about the product?
You are able to share and store calls with you team
What do you dislike about the product?
The introduction bot that says "we are recording this call for training purposes"
What problems is the product solving and how is that benefiting you?
Being able to listen back on your own calls and search for calls based on topics spoken about in the call
Informative and helpful
What do you like best about the product?
Talk time analysis. It helps me develop strategies to make my demos more collaborative.
What do you dislike about the product?
I do not like the major talk point mapping. It is not accurate enough for me, but at the same time I don't really use it much.
What problems is the product solving and how is that benefiting you?
Talk time analysis. It helps me develop strategies to make my demos more collaborative. Also, it helps me review my next steps when I'm too busy to log notes right away in my CRM.
Recommendations to others considering the product:
It's a great tool to review next steps when you don't have time to take notes and it helps analyze talk time. With talk time analysis, you can see the adjustments you need to make in order to devise a good collaborative strategy for Demos. It's also a great training tool for shadowing live calls of your teammates. This way you can make sure to stay fresh and gain new ideas from other people.
My favorite tool I've used in sales
What do you like best about the product?
The mobile app has been revolutionary for me because I can now listen to reps on my way to work doing closing calls. The analytics always intrigue me as well since the data can be useful to selling.
What do you dislike about the product?
Upload times can be very inconsistent from the time I end call to the time it is in Gong ready for review. I wish I could search for any words and it could pop up the conversations. It can be a hard system to get use to with all the different analytics and UI
What problems is the product solving and how is that benefiting you?
The benefits have been huge with being able to learn from the best without getting in their way trying to shadow. I recently started the job so learning how people pitch different products and handle objections was useful.
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