Gong
Gong.ioExternal reviews
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Helps Create A True Partnership with Clients
What do you like best about the product?
I am from Boston, I talk fast...wicked fast. Gong has helped me pinpoint where to slow down and pause during my clients calls to ensure the client is doing a majority of the talking. Thanks to the call transcript, I don't have to worry about taking notes and missing important information. It also helps create a paper trail should I need to reference a previous conversation with the client. The ability to copy and paste the call transcript directly into my notes in Salesforce has also saved me countless hours of typing up notes and logging calls.
What do you dislike about the product?
The "this call is being recorded" voice takes a little too long to chime in on calls sometimes. While the call transcript is a huge asset, it's not perfect and sometimes translates what was said into a different word once it is typed on. I can generally figure out what it was meant to be, or just go back and listen to the recording in need be.
What problems is the product solving and how is that benefiting you?
My team is using Gong to ensure we are having more impactful conversations with our clients. The most important skill we are trying to improve is making sure we are not just listening, but hearing what our clients are saying. It is very easy to try to solution map in sales, but we use Gong to ensure we are acting like true consultants and partnering with our clients to improve their process and revenue. Using the recorded calls has helped my team have more meaningful training sessions with our management team and really dive in to areas of improvement.
Recommendations to others considering the product:
Use it! Sales reps can have big egos and think they don't need to improve. There are so many different ways to use Gong that even the top sales rep at an organization will find it valuable.
Gong is great for sales professionals
What do you like best about the product?
It makes sure nothing gets overlooked on big calls, you can always review the transcript for extremely helpful notes.
What do you dislike about the product?
Sometimes it doesn't pick up the conversations fully, and the transcript isn't as useful in those instances.
What problems is the product solving and how is that benefiting you?
It has made sure I always understand the main priorities for the prospect on all conversations I have.
Recommendations to others considering the product:
Great for your sales team, makes sure nothing is overlooked on any calls big or small.
My Sales Superpower
What do you like best about the product?
Now that I have Gong auto-joining every Zoom meeting I schedule and run, I have a living record of all those meetings. It enables me to go back to supplement my notes with actual quotes from our conversations. That way, I come to follow-up calls more prepared than my prospects expect, which leads to them having a more favorable impression of my efforts and dedication to solving their challenges.
What do you dislike about the product?
I wish Gong could help me record all the rest of my conversations in my life so I can have superpowers outside of work too!
What problems is the product solving and how is that benefiting you?
Gong ensures that I can easily go back and analyze a call so I can better serve my prospects. It also ensures that other reps who join my team can easily dive into a history of my greatest and worst calls on-demand, rather than having to bug me about sitting in on my future meetings. It removes the time-constrained component of ramping up new reps by having them listen to real-world sales conversations.
Great tool for insight, analytics, and coaching. Also helps you truly engage with your clients
What do you like best about the product?
There is a lot to like about Gong. The tool provides valuable insights after you meetings - auto flagging key words, next steps, questions asked and who asked them, even, you know, "filler words" that you should try to be more conscious about saying. Gong also provides a full transcript of your meetings which you can view and keyword search as well.
Additionally, Gong empowers me during my calls to truly listen and engage with my clients, as opposed to scrambling to take thorough notes and making sure I type everything they say. This has been a real difference maker in my approach to sales calls. Gone are the days of feverishly typing away, as I know I'll be able to go back and review the call later with valuable insights from the application.
And last but not least, the ability to share your meetings or snippets of calls with other folks in the your company is huge. This is a great feature not only for coaching purposes, but also for helping engage cross functional teammates about client requests, technical questions, etc.
Additionally, Gong empowers me during my calls to truly listen and engage with my clients, as opposed to scrambling to take thorough notes and making sure I type everything they say. This has been a real difference maker in my approach to sales calls. Gone are the days of feverishly typing away, as I know I'll be able to go back and review the call later with valuable insights from the application.
And last but not least, the ability to share your meetings or snippets of calls with other folks in the your company is huge. This is a great feature not only for coaching purposes, but also for helping engage cross functional teammates about client requests, technical questions, etc.
What do you dislike about the product?
Honestly, not much that I can think of. I had a neutral opinion of Gong prior to my company starting a trial, and very quickly I've adopted it as one of the tools that I use on a daily basis to help plan for, manage, and review my meetings.
What problems is the product solving and how is that benefiting you?
Meeting management (planning, reviewing, and executing), client engagement, coaching, cross team collaborating.
Recommendations to others considering the product:
Involve your sales team in the decision making process and trial. I have confidence that they will be excited about using the tool if they're given the opportunity to take it for a test run.
The best self-improvement tool for salespeople
What do you like best about the product?
Call stats. It makes it so easy to go through calls and see where I'm doing well and where I can improve as well as how long I'm talking.
What do you dislike about the product?
Nothing. I seriously have yet to find something. I love that I can send specific sections of the call as well.
What problems is the product solving and how is that benefiting you?
Learning how to ask better questions, and seeing when I'm talking too much and when I need to just shut up and listen. It really has made me 100% better already.
Recommendations to others considering the product:
Don't think about the cost. It will more than pay for itself by supercharging your sales team.
Excellent search functionality
What do you like best about the product?
Easily found a conversation that I was searching for but couldn't remember the customer name. I've also used it to refresh my memory about which customers I've recently introduced a new product feature to in order to verify my notes.
What do you dislike about the product?
No downsides that I've seen so far; it's made it easy to review old conversations.
What problems is the product solving and how is that benefiting you?
Personally I haven't used it much for coaching, more of a repository to refresh my memory about particular customers that I might not have spoken to recently & want to make sure I didn't miss anything in my notes.
Recommendations to others considering the product:
If you have lots of meetings & need to review them months in the future, Gong is a lifesaver! Both the sorting and search features make it easy to quickly get back up to speed on a customer or topic.
Account Executive
What do you like best about the product?
Ability to listen back to calls, easily share recordings with customers and learn about how I can improve as a rep. This tool is something I can't see myself working without in the future. This tool allows me to better understand my customer's problems and ultimately sell more software.
What do you dislike about the product?
I don't like how the announcement at the beginning cuts me off. I don't like that we don't have SSO with this product.
What problems is the product solving and how is that benefiting you?
Remembering key details of conversations (timelines, people's names, when they are OOO), allowing me to be more present on calls because I don't need to take detailed notes.
Recommendations to others considering the product:
Don't wait, get it in place ASAP. This tool is absolutely awesome.
Every AE needs GONG!
What do you like best about the product?
How essential the tool has become to my daily routine. I use Gong during every step of the sales process and beyond. GONG is great a recording all your calls and providing a transcript. It makes it easier to get detailed notes, review calls, and do self-coaching in a more efficient manner.
What do you dislike about the product?
There are so many great features of Gong that I feel I have not leveraged them all to the best of my ability.
What problems is the product solving and how is that benefiting you?
I am working more deals, closing quicker and biggers deals, and it has made my job much much more simple with the efficient features it provides to every sales rep.
The best sales training/improvement tool I've ever seen.
What do you like best about the product?
Bot Integration with our internal UberConference and Zoom video conferencing.
What do you dislike about the product?
This is nit-picky, but they've added all sorts of bells and whistles in the past few months that seem pretty ancillary. I don't believe their account manager on our subscription has offered to walk us through much of it.
What problems is the product solving and how is that benefiting you?
The problem is we have a lot of young, inexperienced sales people that we need to train up quickly at scale. And the rest of us are super busy during the day. Gong lets us train anywhere at any time. It's improved both our lead creation and close rate numbers.
Recommendations to others considering the product:
When buying, get the account manager to show you more and teach you about the non-core ancillary services. I don't know much about them and wish that I did in retrospect.
My favorite tool by far!
What do you like best about the product?
This tool has been helpful in so many ways.
*As a new rep, I've been able to ramp up quickly by listening to my team's conversations and demos.
* I'm much better prepared for next calls with my prospects because I listen to past calls so everything previously discussed is fresh in my mind. I love being able to skip around, listen at a faster speed, and search key words.
* Our team picks a call every other week to review and rate. This has been a great exercise for us to share best practices. Based on the feedback we receive, we've been tweaking our style and delivery to be more effective.
*As a new rep, I've been able to ramp up quickly by listening to my team's conversations and demos.
* I'm much better prepared for next calls with my prospects because I listen to past calls so everything previously discussed is fresh in my mind. I love being able to skip around, listen at a faster speed, and search key words.
* Our team picks a call every other week to review and rate. This has been a great exercise for us to share best practices. Based on the feedback we receive, we've been tweaking our style and delivery to be more effective.
What do you dislike about the product?
I'm not always crazy about the idea of being recorded. Before I was confident with the material I was presenting, the thought of being recorded was a distraction.
What problems is the product solving and how is that benefiting you?
Ramped up faster.
Helps fill in what I might have missed or forgot,
Makes me more aware of areas for improving.
Helps fill in what I might have missed or forgot,
Makes me more aware of areas for improving.
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