Gong
Gong.ioExternal reviews
6,587 reviews
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One of the top three most important tools in our sales stack!
What do you like best about the product?
Gong is an incredible tool that saves our team a lot of time and additional energy. Sellers love Gong because the AI gives them valuable feedback and basic coaching from time spent speaking and ways to find a better seller to customer speaking ratio to actual sentiment and keyword analysis to address tone and crutch words such as "cool", "um", "so", etc. Our managers love it because it gives them the ability to drop in and listen to sections of calls without having to be on the calls specifically and allows them to provide feedback right within the system. They can even search for specific keywords (such as product, promotion, or pricing specific words) to drop into specific areas of a conversation that they're interested in hearing. Finally, our Sales Enablement team loves Gong because they have the ability to identify calls that they can highlight new hires to listen to or even snippets on objection handling, positioning, or whatever topic they're focused on to show what 'good' looks like in the field.
What do you dislike about the product?
As a non-admin, there is little that I don't like. The only thing I can call out here is that Gong's AI takes some tweaking so that you can highlight the keywords you want it to pick up on, but sometimes Gong doesn't pick up on certain individual's keywords or phrases in calls which can make it frustrating for some users.
What problems is the product solving and how is that benefiting you?
As a growing sales team, we wanted to provide our sales leaders with a way to be in multiple places at once and be able to provide coaching and feedback to their sellers without having to sit on every single call. Additionally, our sellers were clamoring for feedback and we wanted a quick and easy way for them to be able to get feedback and coaching that they could receive and implement without having to wait on a manager to provide it.
Recommendations to others considering the product:
Gong is one of the few tools that I will continually recommend all companies look at, and one I will fight for in any future job that doesn't already have it. It's a must-have in your tool stack.
Great Tool for Coaching/Training
What do you like best about the product?
The analytics and detailed reports really make it easier for you to understand what was spoken about most, where the points of interest seemed to be, and where you are your most engaging self over the phone.
What do you dislike about the product?
Transcribing tool could be more accurate.
What problems is the product solving and how is that benefiting you?
Great tool for training and coaching. I've noticed where I'm placing emphasis on my calls, where I could be talking more about certain things, and have learned to ask better questions and trained myself to speak more eloquently and confidently.
Absolutely Amazing!
What do you like best about the product?
Before I used Gong, I had no idea I could learn so much more from calls... especially my own. The detail is amazing and I used to think I am good with gaps between phrases but boy! was I wrong :)
What do you dislike about the product?
I think there is always room for improvement so I would say the only thing they can work on is how quickly the calls can be added to Gong!
What problems is the product solving and how is that benefiting you?
Gong has helped me with cold calling considerably. I have been using it for 4 months now and I think every Sales professional should use Gong!
Recommendations to others considering the product:
GET IT!
Nothing short of fantastic. A necessity in every sales environment.
What do you like best about the product?
It's helped a ton with getting ramped up quickly. I don't have to ask reps to add or join their calls. I can listen to them on my own schedule. I also like how I can easily send a recording of the call to a prospect for their future reference. It has eliminated the need to do multiple demos for the same opportunity. I'm looking forward to using it for coaching with my directors. The mobile app is great too. I listen to calls while sitting in traffic.
What do you dislike about the product?
Not much to dislike here. I'd be reaching to try to think of something.
What problems is the product solving and how is that benefiting you?
Helped with onboarding and deal efficiency.
Recommendations to others considering the product:
What are the reasons to not use it? Can't think of any.
Very Helpful Tool
What do you like best about the product?
Gong is a powerful professional development tool, both from a personal and coaching perspective. It has helped my manager provide greater insight to me into how to win more business. Also the Stats functionality has help me sharpen my skills.
What do you dislike about the product?
Nothing. Its a great tool and I love the love and feel. Great brand presence.
What problems is the product solving and how is that benefiting you?
It has increase coaching and professional development 10 fold.
Saves us time and money!
What do you like best about the product?
Saving time by listening to meetings at 1.5 speed by reading transcripts
What do you dislike about the product?
Sometimes the transcripts are not very accurate.
What problems is the product solving and how is that benefiting you?
Getting a recording of interviews with clients for accuracy.
Using recordings and transcripts to write profiles for clients.
Training our team.
Listening to missed meetings (speeded up!!!)
Using recordings and transcripts to write profiles for clients.
Training our team.
Listening to missed meetings (speeded up!!!)
Nothing else like it
What do you like best about the product?
Facilitates knowledge sharing and best practices effortlessly across the organization. I've never had anything else like this and it is absolutely eye-opening, especially as a new rep coming into a business. Instead of waiting around for colleagues to invite me to calls, I can train myself on Gong any time.
What do you dislike about the product?
I really don't have any complaints. Really novel product.
What problems is the product solving and how is that benefiting you?
Cutting ramp time significantly, decreasing sales cycle, facilitating learning.
Individual Contributor
What do you like best about the product?
Instant feedback & visibility on all your interactions. Easy to share calls both internally & externally. Immediate value when onboarding & coaching new hires and instant feedback for existing & seasoned team members. The analytics are extremely powerful and detailed while easy to digest. Analysis is easy to turn into action with continued collaboration through key integrations (i.e. Salesforce, Hubspot, Outlook, Slack, etc)
What do you dislike about the product?
The UI can be overwhelming at first glance but once you get a good feel for what you're looking for, it becomes easier to use. Robus guidance on which analytics to use could be more accessible. Once fully setup, there should be an easier way to analyze the overall setup compared to other orgs of similar size and industry.
What problems is the product solving and how is that benefiting you?
Gong has been the single most important tool for quick onboarding & training of new hires. As a season rep, I can easily go back to my interactions and quickly analyze a call for key analytics such as: talk time, tone, patience, delivery, keywords, etc. The immediate value and impact you get from the platform is nothing like any other personal development that I've ever used.
Recommendations to others considering the product:
Don't hesitate! You won't be disappointed!
The tape doesn't lie!
What do you like best about the product?
Hearing your calls played back, gives you the opportunity to learn how you are coming across. It allows you to identify areas that you can improve on and where you are strong.
What do you dislike about the product?
Sometimes the sound quality is lacking, but that is my only dislike.
What problems is the product solving and how is that benefiting you?
We are using Gong as a team to share best practices and learn how to use our specific skills more effectively.
Recommendations to others considering the product:
Gong has made a significant difference in our ability to collaborate and improve our outreach in our inside sales division. I would highly recommend their software.
One of the best sales enablement tools on the market!
What do you like best about the product?
Gong is a great collaboration tool for teams where multiple AEs and sellers may ben involved with a deal.
What do you dislike about the product?
The text call transcriptions can be a little rough to skim, but the tech they're using for that is still comparable/slightly better than other tools I've used in the past.
What problems is the product solving and how is that benefiting you?
Recording notes on calls, being able to share with teams, sales training and ramp up. Gong has helped streamline processes internally and accelerate ramp up times for sales people. It's a gold mine for learnings and capturing key data points in our sales process.
Recommendations to others considering the product:
We looked at several competitors to Gong as part of our evaluation and they stood out from the pack. Not only is the tool itself very helpful, but their sales enablement tools and tips are helpful as well. They have research on best practices for B2B sales techniques that are immediately useful to our team. As a startup, we needed a tool that would be easy for note-taking and sharing for fast iteration on our sales process and product and Gong has been great!
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