Gong
Gong.ioExternal reviews
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Amazing tool for sales
What do you like best about the product?
- Analyzing my own calls
- Listening to colleagues' calls for comparison
- Coaching with my manager
- Easy to use throughout
- Stats for improvement and benchmarking vs team and industry
- AI for detecting topics in conversations
- Automatic recording
- Plugs into our tech stack
- Clear recording, no breaks/tech issues
- Listening to colleagues' calls for comparison
- Coaching with my manager
- Easy to use throughout
- Stats for improvement and benchmarking vs team and industry
- AI for detecting topics in conversations
- Automatic recording
- Plugs into our tech stack
- Clear recording, no breaks/tech issues
What do you dislike about the product?
The experience has been seamless so far! Only thing is one of my calls was not recorded automatically as planned, but that was probably a dial in issue on my part.
What problems is the product solving and how is that benefiting you?
- Improving my own pitch and talk tracks
- Listening to team's calls for comparison
- Stats that are automatically pulled so I can see areas of improvement
- Optimizing future calls and deals
- Suggestions/improvements in tool are useful
- Listening to team's calls for comparison
- Stats that are automatically pulled so I can see areas of improvement
- Optimizing future calls and deals
- Suggestions/improvements in tool are useful
Recommendations to others considering the product:
If you have a large sales team, especially with new members, that could benefit from this kind of tool I would definitely recommend it.
Gong has transformed our selling in large enterprise SaaS deals
What do you like best about the product?
leveraging gong with a growing sales team has been instrumental in sharing knowledge, dealing with facts versus opinions and flagging at risk deals earlier in the month and quarter to course correct where possible.
What do you dislike about the product?
Previously I disliked the ability to change the message at the time of meeting start on zoom. With the link now established on call set up, this has been resolved
What problems is the product solving and how is that benefiting you?
I am solving to scale a sales team across the US and Canada and soon the Uk. We are also a relatively new business and hearing directly from the voice of the customer, seeing reaction to presentations as well as being able to strategize with additional cross functional teams ahead of meetings with facts, not just the sales director opinion has helped me shrink our close times by 45 days.
Recommendations to others considering the product:
It was a piece of cake to implement. Salesforce was very simple to integrate and I can see my opportunities linked in SFDC as well as the new deal option in gong - that is a killer use case and undeniably, fantastic in transparency of deals, customer engagement and accurate forecasting.
Gong has proven to me to be a valuable tool for capturing value and gaining insights of my calls
What do you like best about the product?
Once a call is finished you are able to see a transcript of the call which includes identified key talking points on subjects you would expect to have covered. You can go back to ensure that you really understood the gist of the conversation to better prepare for the next steps.
Beforehand I was taking notes by hand while trying to pay attention to the call at the same time. While I was able to think I recalled correctly parts of the conversation, there was no way to know for sure.
I have used the ability to share splices of a call to send specific customer stories to other team member to ask for advice or share interesting insights.
Beforehand I was taking notes by hand while trying to pay attention to the call at the same time. While I was able to think I recalled correctly parts of the conversation, there was no way to know for sure.
I have used the ability to share splices of a call to send specific customer stories to other team member to ask for advice or share interesting insights.
What do you dislike about the product?
There is nothing I dislike. I think that it works quote well.
There is a challenge when using it with Google Meet as the Google API will end the call if someone opts out of recording. We avoid that by using it with Zoom and in that scenario if someone opts out it simply doesn' record, but it does allow the call to go forward.
I find that adoption can be an issue if you don't have sales leaders buying in and actively encouraging their teams to use Gong.
There is a challenge when using it with Google Meet as the Google API will end the call if someone opts out of recording. We avoid that by using it with Zoom and in that scenario if someone opts out it simply doesn' record, but it does allow the call to go forward.
I find that adoption can be an issue if you don't have sales leaders buying in and actively encouraging their teams to use Gong.
What problems is the product solving and how is that benefiting you?
Gong helps ensure that you can prepare good notes for post-call followup, become more aware of talking to much or too long and importantly being too anxious to fill the silence. It is important to allow others to think through and consider their responses and sales people have a tendency to want to jump in and fill the silence. Gong helps adjust this behaviour.
I'm able to be more thoughtful about how I progress a call and this leads to better results.
This has become more important as we are shifting much more of our customer interactions to be video conferences rather than face to face meetings in order to help slow down the spread of COVID-19 and minimize the risk and exposure to employees, partners and prospects.
I'm able to be more thoughtful about how I progress a call and this leads to better results.
This has become more important as we are shifting much more of our customer interactions to be video conferences rather than face to face meetings in order to help slow down the spread of COVID-19 and minimize the risk and exposure to employees, partners and prospects.
Recommendations to others considering the product:
Be sure to look at their online content. They are bringing great insights to light in their podcast, Facebook content and LinkedIn content. This is a company that appears to be dedicated to the entire ecosystem of employees, customers and customers of customers.
Gong Review
What do you like best about the product?
I love Gong because it is easy to use, and visibility into statistics is amazing. I used this as coaching tool when I was a SDR manager and my team loved it because they could follow along with feedback as the call was going. As a manage I build out a report with specific filters that I would have sent to me daily to have more foresight into what my reps were struggling with.
What do you dislike about the product?
Nothing, this is the best revenue intelligence I have ever used!
What problems is the product solving and how is that benefiting you?
No problems! Gong allows managers to coach more, reps be able to self coach more all while recognizing a reps potential strength or weakness.
Best Tool For Sales Demo Improvement
What do you like best about the product?
I love the ability to listen for key talking points and questions. It makes it so simple to score calls and give your reps the ability to constantly improve.
What do you dislike about the product?
I really haven't experienced anything I dislike about Gong.
What problems is the product solving and how is that benefiting you?
We were having a hard time figuring out the reasons that deals of a particular size were not crossing the finish line. We were able to identify a messaging and delivery problem in our demo, and we were able to adjust the talking points. We found immediate success, by making the changes.
Recommendations to others considering the product:
Take the time to set it up completely. If you do, will gain incredibly valuable insight on nearly every call.
Excellent Training tool for internal users and customers
What do you like best about the product?
I love the ability to share my recordings with customers and review them with colleagues. We constantly share calls with customers who help them understand their issues better and self-train. Gong also allows us to remain accountable with each other and can help onboard our newer employees quickly by listening and watching recordings where we resolved difficult cases.
What do you dislike about the product?
There is not much to dislike. Gong has been more helpful and the minor annoyance of the automated message that the call is recording is necessary.
What problems is the product solving and how is that benefiting you?
Our technical support team solves a vast assortment of issues and Gong has helped us quickly onboard newer members of our team. With so much product knowledge spread throughout our team with several of our internal teams having different areas of expertise, we can quickly share that knowledge through our Gong calls. This allows our whole team to quickly get to equal footing and learn our product quicker. Another benefit is that this limits the back and forth with the customer as well. When we share our Gong calls with customers, they can review these without having to ask the same questions multiple times.
Recommendations to others considering the product:
Extremely useful tool. Helps coach internal users wanting to learn the product better and our customers who can review our calls for further training.
Glofox Review
What do you like best about the product?
I like the fact that Gong can really help manage and coach our sales team. We have a very small team that is very interactive and so this really helps with coach and submitting answers and questions on call.
What do you dislike about the product?
There is not much that I dislike about Gong. This tool very helpful and any coaching and feedback we can get, the better. Also we work in 3 different countries where it is always hard to review calls with the team so the fact that you can add notes to a call is very helpful to coach and correct.
What problems is the product solving and how is that benefiting you?
Gong has improved our conversation rates and improved our conversations based on how smoothly they run. We know when to talk and how to improve not using filler words on calls.
Recommendations to others considering the product:
Use to coach up and help out your team. You can only get better by using this tool and improve your calls.
How Gong has helped my professional career
What do you like best about the product?
Being able to go back and listen, evaluate and review what you talked about is great. As well a how it breaks down the time for you and gives your great data.
What do you dislike about the product?
I have not used it for long but I haven't experienced any downsides as of now!
What problems is the product solving and how is that benefiting you?
Organization. Being able to go back and take notes on what you said or what a prospect has said is incredibly helpful.
Recommendations to others considering the product:
Use it!
Valuable sales/marketing/product management tool
What do you like best about the product?
Amazing tool to capture voice of customer. Our internal stakeholders rely on the tool to hear directly from the market what they are looking for, how they like our platform and what are their challenges in their business. We tag each other internally in calls to quickly capture trends and sales management uses the recordings to coach our sales representatives. Our marketing team can evaluate the effectiveness of our messaging -- tracking whether our prospects fully understand the value our platform can bring to their business.
What do you dislike about the product?
Doesn't integrate with our RingCentral instance, but that is largely a matter of the RingCentral deployment we have. We also don't capture calls that are less than thirty seconds, that isn't a really large deal for us except to track the effectiveness of our sales development representatives, when calls can be high level pitches that don't always last thirty seconds. In addition, I've noticed that some transcripts can be incorrect, not largely incorrect but minor things that can throw us off when reviewing the calls.
What problems is the product solving and how is that benefiting you?
Voice of customer/prospect are readily available to all the stakeholders in our business. CEO, CTO, marketing/sales all listen to calls to better understand the needs of our customers. In our executive reviews and leadership meetings we will commonly use Gong calls to reinforce voice of customer and in sales meetings we will use the calls to coach our sales team.
Recommendations to others considering the product:
Great tool, don't hesitate to buy
Amazing way to collect data and improve sales process
What do you like best about the product?
Amazing tool! Not only is it a great way to learn from your peers but its also great to review your calls and pick up on information that you might not have picked up on during the live call. Additionally, the data and insights are amazing! Gong has the ability to pick up key words that will remind you of next steps, topics covered as well as filler words that you use (no more um's!). It also gives great details on the % you talk vs the customer, how many questions you asked, patience and the interactivity. Also a great way to collaborate with team members and give/recieve feedback.
What do you dislike about the product?
Nothing, I am sure there is a lots of functionality that I don't even know how to use. As an AE, its does everything I need it to.
What problems is the product solving and how is that benefiting you?
Challenges that Gong helps overcome:
1) Forgetting curve - you can't remember everything from your call, easily go in and listen to it again to pick up on the little nuances to help you in your next call
2) Self reflection - use the stats to help you work on things like pausing, interactivity, filler words etc. Great way to bring attention to habits that you may not be aware of
3) Cross collaboration - allows you to collaborate - with Engineering and product teams so they can hear first hand what the customers are saying
4) Learning - excellent learning material for both new employees and senior employees. Especially great for teams located in different offices so that learnings are not just in a silo.
1) Forgetting curve - you can't remember everything from your call, easily go in and listen to it again to pick up on the little nuances to help you in your next call
2) Self reflection - use the stats to help you work on things like pausing, interactivity, filler words etc. Great way to bring attention to habits that you may not be aware of
3) Cross collaboration - allows you to collaborate - with Engineering and product teams so they can hear first hand what the customers are saying
4) Learning - excellent learning material for both new employees and senior employees. Especially great for teams located in different offices so that learnings are not just in a silo.
Recommendations to others considering the product:
This tool is life changing! I will never go to another company if they don't have Gong. Not only is it a great way to learn from your peers but its also great to review your calls and pick up on information that you might not have picked up on during the live call. Additionally, the data and insights are amazing! Gong has the ability to pick up key words that will remind you of next steps, topics covered as well as filler words that you use (no more um's!). It also gives great details on the % you talk vs the customer, how many questions you asked, patience and the interactivity. Also a great way to collaborate with team members and give/recieve feedback.
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