Gong
Gong.ioExternal reviews
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I like the experience using Gong because I can see everything about my calls
What do you like best about the product?
The experiences using Gong because I can see everything about my calls
What do you dislike about the product?
Nothing at all, I don't have any concern about the system
What problems is the product solving and how is that benefiting you?
I like to see the details of my call at any time
Recommendations to others considering the product:
We need to make sure about the options available through these apps
Gong helped me quickly improve the quality of the services I provide my clients
What do you like best about the product?
The conversation recordings and analytics allow me to review client engagements, identify points of improvement, and share them with peers for feedback. I appreciate that the platform is integrated with our CRM, which allows us to link to call recordings from client records.
What do you dislike about the product?
Recordings are not always available immediately after the call, which can delay peer conversations. Another challenge is the lack of training on platform features. For instance, I recently found out that Gong allows notetaking and sharing, a feature that is not widely known or understood at our organization.
What problems is the product solving and how is that benefiting you?
I improved the clarity and focus of my phone conversations with clients. For instance, my background as an analyst often leads me to speak for a long time without asking clients clarification or engagement questions. Gong analytics help me better understand the shape of those conversations and identify opportunities to have client share their side of the story. Gong also helped me improve the pace and quality of the information I provide clients. When I first turned on the analytics, I learned that I say the word "so" an average of four times a minute!
A product I use DAILY!
What do you like best about the product?
Listening to my own calls...batting practice is important!
What do you dislike about the product?
"This call is being recorded" voice in the beginning. Understand it's needed, but can be distracting/off-putting for some customers.
What problems is the product solving and how is that benefiting you?
Pitfalls in my listening skills! We cannot remember anything (in life) -- Gong helps take the worry out of potentially forgetting something a client said.
Recommendations to others considering the product:
It's awesome for personal use AND 1:1 coaching!
Perspective from a Sales rep
What do you like best about the product?
I love the fact that my calls get transcribed, which allows me to pay full attention to my customer. I'll still jot down the occasional note, but Gong has changed the way that I run each sales call. My conversations are much more fluid now that I don't have to stop abruptly to take down notes, instead I will just write down some key words and look at the transcript later or listen to the call recording.
From a coaching perspective, it also allows me to be more aware of my word choices, any redundant phrases that I use(uh, um, yeah, so..., etc) as well as my talk ratio. I do feel like it is a tool that allows me to be a better sales rep and communicate with my customers better.
From a coaching perspective, it also allows me to be more aware of my word choices, any redundant phrases that I use(uh, um, yeah, so..., etc) as well as my talk ratio. I do feel like it is a tool that allows me to be a better sales rep and communicate with my customers better.
What do you dislike about the product?
I understand that there are limitations to the call transcripts, but sometimes the transcripts record the words wrong(could be because either myself or the customer is mumbling). There have been times where it is off and I have to go off of memory to jot down the notes after. That being said, 9 times out of 10 it is very accurate.
What problems is the product solving and how is that benefiting you?
For me, the problem I am trying to solve is that I want to be able to give my customers full focus when having a conversation and not stopping the conversation abruptly to jot down a note. A extra benefit that I found that I did not think of before is that I can go over a call and find things that I did not catch before.
Amazing Voice Analytics
What do you like best about the product?
Great way to learn by watching calls and love being able to search calls
What do you dislike about the product?
It logs me out often and I keep having to log back in
What problems is the product solving and how is that benefiting you?
Learning from experienced AEs, learning from my team, and great place to review external meetings
Recommendations to others considering the product:
Gets the job done! Voice analytics are really impressive!
Gong is awesome.
What do you like best about the product?
Leaving comments on the call at the exact point of the conversation that they occurred is extremely helpful. It provides a great method of training, especially for remote teams.
What do you dislike about the product?
Some of the recommended stats seem to be based more on Account Executive's doing demos than maybe short phone calls. If there were different groupings for the type of sales calls your analyzing that would be helpful.
What problems is the product solving and how is that benefiting you?
Great training resource while working remote. Searching for key words helps you quickly and easily identify calls to analyze. The trackers are great. They take some time to get "right" but are helpful. Gong helps us realize where we are going off course and redirect to get back on. We are able to surface common themes within calls and build strategies around them.
The best sales productivity tool that I have ever bought!
What do you like best about the product?
- Seamless integration with my existing sales stack
- Ramping AEs is infinitely easier
- Great mobile App to listen to calls on the go
- Great stats section to coach my AEs
- Great support and service
- Easy to launch
- Not sure how I lived without this
- Easy to use with Google Calendar and Zoom
- Ramping AEs is infinitely easier
- Great mobile App to listen to calls on the go
- Great stats section to coach my AEs
- Great support and service
- Easy to launch
- Not sure how I lived without this
- Easy to use with Google Calendar and Zoom
What do you dislike about the product?
- Nothing! Great tool and keep innovating
What problems is the product solving and how is that benefiting you?
- Quicker AE ramp
- Sharing calls across departments for quick feedback
- Listen to calls that I can't join live
- Cross-team collaboration
- More seamless client onboarding since our CSMs can listen to recorded calls
- Product team can listen to relevant calls or sections of calls
- Easy to create and update libraries
- More accountability for AEs to present as we advised in our training
- Sharing calls across departments for quick feedback
- Listen to calls that I can't join live
- Cross-team collaboration
- More seamless client onboarding since our CSMs can listen to recorded calls
- Product team can listen to relevant calls or sections of calls
- Easy to create and update libraries
- More accountability for AEs to present as we advised in our training
Invaluable tool for sales orgs
What do you like best about the product?
I love the ability to share the customer voice across our organization. It humanizes the customer experience for those that aren't talking to them every day. Plus, it's amazing to have a perfect record of the conversation and never miss a follow-up.
What do you dislike about the product?
In our state we need to ask permission to record, which kicks off the call on an awkward foot once you allow Gong into the conversation. The delay of the voice recording interrupts every single time.
What problems is the product solving and how is that benefiting you?
In the past, we relied on the rep to report any feature requests and to relay information from memory. We've been able to collaborate better by creating snippets and using tags to easily share verbatim feedback and information.
Insights are dope
What do you like best about the product?
As an SDR for a Saas company, the talking times and topics definitely help me when it comes to call coaching. All of my CNA's/Discoveries, are uploaded through Gong, going back and listening to them and being able to discover topics of conversation and such help me tremendously in being able to receive coaching. Going back and listening to other colleagues calls has been great too. Listening to some of the senior level account executives calls has really been fantastic. Gong has been great to our employee's here and honestly I would not be able to find an employee who could say otherwise.
What do you dislike about the product?
The transcript provided after calls could be a bit better. I do not have really any true dislikes.
What problems is the product solving and how is that benefiting you?
I'm able to effectively listen to my call based on topics. This has helped me develop better ways to sell. Being able to visually see talk time between me and a prospect has been a godsend. You never want to talk more than your prospect. I honestly have no idea what I would do with out this software. Management at my company has been awesome to us in providing this, and other sales enablement tools. Coming from a company that did not record cold calls, or discoveries, this has been an absolute game changer.
Recommendations to others considering the product:
Definitely look into it. Not too sure about other providers, but gong.io has been awesome for me. I'm not too sure about other analytics companies.
Powerful tool for learning and performance improvement.
What do you like best about the product?
Gong's analytics tools provide powerful insights and have helped me to improve the quality of my calls to customers. I really enjoy being able to review my calls to discover information I may have missed. I also like using Gong as a tool to learn best practices from my colleagues. Finally I really appreciate how easy it is to collaborate with other team members who are involved in the same sale or cusotmer interaction. Gong makes getting caught up on the details of a missed call a breeze.
What do you dislike about the product?
For the most part I really enjoy everyting about Gong, I only wish I had known about the tool earlier. If I were to nitpick I would say that the timing of the autmated recording announcement isn't always spot on. I have run into a few instances where my meeting starts right on time but the announcement doesn't ply until we have been talking for 4-5 minutes.
What problems is the product solving and how is that benefiting you?
Using Gong has really helped me improve my discovery call skills. I have learned to slow my pace to match my customers, as well as removing unecessary filler words that I used to use frequently.
Recommendations to others considering the product:
I would recommend Gong very highly, it is a great enablement tool.
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