Gong
Gong.ioExternal reviews
6,587 reviews
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Love the tool!
What do you like best about the product?
It is easy to revisit calls and jump to the parts I want to revisit and take notes on. I also like being able to search the call for specific words and jump to those parts as well.
What do you dislike about the product?
Sometimes the notetaker does not appear in my calls because of scheduling issues. I have had a few times where my call happens earlier scheduled, a customer hops on a Zoom and the notetaker does not.
What problems is the product solving and how is that benefiting you?
Being able to listen more actively in my phone calls in the moment because I know I can go back and revisit the call later.
Gong has been a game changer!
What do you like best about the product?
I love how it analyzes all Communications and nothing falls through the cracks. Their new "Deals" section is an absolute game changer as it provides me with the e-mail and phone communications for my teams active opps and I can filter and sort to create a dashboard that's relative to my goals.
What do you dislike about the product?
The Gong recorder some times shows up late to a meeting with it's prompt which can be disruptive but our sales reps have used it to their benefit. Other than that, the sky is really the limit with the tool as the data it's capturing is like no other.
What problems is the product solving and how is that benefiting you?
We have a large team of young sale professionals and a highly transnational type of business. To be able to analyze and coach such a large as being the biggest benefits of the tool. Having a real time visibility in our top deals has been a game changer. Since using Gong, we've been able to increase our pipeline and revenue generation as we have been able to coach better especially around handling objections and competitive situations. Our marketing team has also been able to use the real conversations captured by Gong to create more relevant content for better lead generation. Our Customer Success team is using this to also capture relative customer conversation to be able to provide better programs.
Recommendations to others considering the product:
Start with a pilot if you can as you will see the benefits quickly. The tool really becomes super charged when you integrate it with your CRM like salesForce
Gong is essential for the modern sales team
What do you like best about the product?
I love that Gong allows me to see other rep's calls so I can get better. I also like that I can go back and recall something that was said in my own meetings. These features are invaluable.
What do you dislike about the product?
There are no downsides of using Gong, that I know of.
What problems is the product solving and how is that benefiting you?
For instance, maybe I didn't write down something important that was said on my meeting (like how many users, or a boss's name) I can now go back and make sure I get it right.
Additionally, as a new rep, I have used Gong extensively to view other rep's demonstrations. This guides my own demonstrations and I have seen my skills increase exponentially.
Additionally, as a new rep, I have used Gong extensively to view other rep's demonstrations. This guides my own demonstrations and I have seen my skills increase exponentially.
Game changer
What do you like best about the product?
As a CSM, Gong has made my life so much easier. No more panicking to get all of my notes and "next steps" written down because gong records it, and transcribes the call for me. I also LOVE the metrics - being able to compare my "patience" to the rest of my team!
What do you dislike about the product?
Sometimes Gong doesn't automatically join my customer calls, but I'm not sure if that's on Gong's end or mine.
What problems is the product solving and how is that benefiting you?
Auto recording calls, being able to share calls with customers, metrics around call length, finding out what my "next steps" were on a call, "longest customer story", etc.
Great tool for call reviews.
What do you like best about the product?
I love the call stats, and the call transcripts. Being able to see talk percentage all the way down to avg. pause length, and word choice is a very powerful tool. It is very easy to read through a past call when I am currently on the phone. Also very easy to search for past calls. A huge database that populates instantly.
What do you dislike about the product?
The transcripts are not perfect at word detection but that is expected.
What problems is the product solving and how is that benefiting you?
Without Gong my follow ups would be completely different. It would be way too tedious to write out a long detailed note for every call. With Gong all I is the name and I can find the full transcript instantly of any call. My follow ups on prospects is always timely and informative thanks to Gong.
Recommendations to others considering the product:
Look at the stats, read the transcripts. Listen to your calls as well when you have time. It is a tool in your shed, you should use it.
Great platform for sales enablement!
What do you like best about the product?
I like that calls are recorded and available to all members of the team. This gives everyone insight into the process of each sale account's process. The analytics for every section and topic of each call are also very helpful. I like the timeline feature, which chronologically details each part of the sales process, you can very easily dive into the process and see how things are going for the account.
What do you dislike about the product?
Gong has an intense brand. While I personally understand that this is their culture, I can see how it might be difficult for some teams and industries to take the platform seriously. Structurally, I don't have any dislikes about the platform itself.
What problems is the product solving and how is that benefiting you?
Gong solved schedule conflicts by making call recordings available to all members of our sales team. We're also given really in-depth feedback on all calls without managers having to be on each call.
The product does exactly what I need
What do you like best about the product?
Gong auto recording and joining my calls across different videoconference systems (Zoom, Webex) allows me to keep track of client work despite their different technical requirements
What do you dislike about the product?
Not much, I like the system! It does what I need
What problems is the product solving and how is that benefiting you?
Keeping track of client promises and integration commitments with transcripts
Recommendations to others considering the product:
Make sure your VC system can be joined by Gong Recorder before buying
Incredible tool for any sales person
What do you like best about the product?
I love the ability to search by keywords
What do you dislike about the product?
Not too much to dislike if I'm being honest
What problems is the product solving and how is that benefiting you?
The benefits are that I can easily find the soundbites that I need in order to completely refresh my memory as sometimes note taking is sloppy and not as rich.
Recommendations to others considering the product:
This is an exceptional tool that honestly I really can't live without at this point. If you're looking for a tool that really can help accelerate pipeline this one is it.
Sales analytics at it's finest
What do you like best about the product?
I can review all my calls. If I ever forget to input notes into Salesforce I don't need to stress about it as Gong has all the info in it.
What do you dislike about the product?
Nothing really. If I had something negative to say it would maybe be better feedback, but it's amazing.
What problems is the product solving and how is that benefiting you?
No longer have to take super in-depth notes. I can rely on Gong. I can learn about myself and in a way coach myself. My team also does a weekly call where everyone will listen to the one call and get feedback on their call, what went well, improvements, etc.
Recommendations to others considering the product:
It is incredible. Totally worth the money. The Gong.io people are remarkable as well. We use it for training and onboarding as well.
Great tool, easy to use, & super efficient
What do you like best about the product?
Gong is a super efficient call coaching tool. Whether you're reviewing senior reps or junior SDRs, this tool helps you dive into every calls pros and cons. The tool is also super easy to use and provides a great UI/UX. Finally working with their ProServ team was a great experience smart and efficient people. Would try and get this tool at every company I work at. Wouldn't recommend any call coaching solution other than Gong.
What do you dislike about the product?
I really can't think of anything. It's all pretty easy to get used to. If you're not creating efficient filters though than you are wasting the tools true potential. ProServ helped us create those, after one 30 min meeting I figure out how to do it myself. I do wish there was a netlfix like feature where after listening to one call it prompted another call as an SDR manager who listens to a bunch at a single time.
What problems is the product solving and how is that benefiting you?
Call coaching, sales training, analytics
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