Gong
Gong.ioExternal reviews
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Great tool for self review and specially if you are managing a team.
What do you like best about the product?
Talk percentage and value phrases and tips
What do you dislike about the product?
Nothing, its perfect the way it is. Kudos to the team.
What problems is the product solving and how is that benefiting you?
Personal points of attention when it comes to improving conversation skills
Gong is amazing
What do you like best about the product?
Not only how simple the tool is to navigate, but how insightful and valuable it is as a sales resource, learning resource, and coaching resource. This has been crucial in effectively managing deal cycles, sharing best practices, and coaching teams on what they are doing well, and what we can be doing better.
What do you dislike about the product?
Sometimes, it can be difficult to find certain calls but that is a MINOR dislike
What problems is the product solving and how is that benefiting you?
Solving complex deal cycles and adding value from an unprecedented level of memory of older calls.
Working with our team to coach specific functions and values
Sharing best practices
Working with our team to coach specific functions and values
Sharing best practices
One of the most helpful sales tools!
What do you like best about the product?
When I'm on back to back calls all day, often times I can forget who needs what when. I love being able to go back into Gong and look at the transcriptions of each call to know exactly what I need to get done.
What do you dislike about the product?
It's only helpful to learn from those that use it. I wish everyone used it!
What problems is the product solving and how is that benefiting you?
Organization on next steps
Recommendations to others considering the product:
Do it!
One of the best tools for any sales organisation
What do you like best about the product?
Transcription of calls allows for quick searches to be made on relevant topics, keywords, and zero in on the part of the conversation you wish to analyse. Understanding where you're spending more or less time than you should in conversations by topic is a huge win and very insightful.
What do you dislike about the product?
Transcription could be a lot more accurate, flexibility on Gong's name outside of the 'Recorder by Gong', and more insights into industry related insights would be fantastic.
We're a small org with only 7 seats, so I'm not surprised we're not getting any decent support. But sometimes it takes weeks to get a simple answer from the support team on a basic question, and it leaves a sour taste.
We're a small org with only 7 seats, so I'm not surprised we're not getting any decent support. But sometimes it takes weeks to get a simple answer from the support team on a basic question, and it leaves a sour taste.
What problems is the product solving and how is that benefiting you?
As a sales rep, I benefit greatly from being able to go back to those 'amazing' calls and realise where I fell short, and why. When in back-to-back meetings, it can be difficult to recall details of the conversation across 3 meetings, but with Gong, we can go and pick out the key challenges and pain points discussed and utilise that throughout the sales cycle.
Sharing the recordings with prospects helps your champions to sell internally as well.
Sharing the recordings with prospects helps your champions to sell internally as well.
One of the best tools for helping new sales reps improve quickly
What do you like best about the product?
The transcription tool is incredibly helpful when I'm short on time and need to skim or do a search within a call for a particular keyword or phrase
What do you dislike about the product?
It can sometimes be difficult to locate a call since calls can appear under different call owners in the case of a live transfer.
What problems is the product solving and how is that benefiting you?
Gong is one of the best tools for helping new sales reps improve quickly because it allows me to review calls of younger reps in my spare time, rather than needing to invest time to call shadow.
Gong is a huge game changer
What do you like best about the product?
I love that the conversation not only logs but sends action items. We spend a lot of time on the phone daily and sometimes it's hard to remember everything you said to each customer. The fact that gong will send over the action items from the phone call and the minute indicator of when different things were said throughout the conversation is a huge advantage.
What do you dislike about the product?
Sometimes there's a delay in the automated this call will be recorded and it can make for an awkward pause between the callers.
What problems is the product solving and how is that benefiting you?
I'm learning more about how to improve my conversations and ensure that I am staying on subject and matching tone to the given converatio.
I didn't even know I needed this until I started using it
What do you like best about the product?
It allows me to search for words I used, points out words I'm over-using, and is super easy to integrate with Zoom calls. I also love that I can share particular snippets with colleagues.
What do you dislike about the product?
I don't have something I truly dislike about it. Sometimes the speech-to-text transcription of the call is a bit off but that's about it. That kind of thing is always a work in progress, so it's not a huge deal for me.
What problems is the product solving and how is that benefiting you?
Quality assurance of calls, note-taking, and a repository of screen recordings of bugs customers are experiencing.
My best investment in 2019
What do you like best about the product?
It is super easy to use, my team is more relaxed on call because they are not rushing to take notes, we as a team are getting better, it makes my job as VP of Sales easier.
What do you dislike about the product?
Nothing, it works perfect, great support, great sales experience.
What problems is the product solving and how is that benefiting you?
It allows me to coach my team as I can listen to calls from home or while driving.
We are improving our closing ratios.
We are improving our closing ratios.
Gong improved the experience of calls for me and my clients!
What do you like best about the product?
Prior to gong, I would have to rush to take notes and sometimes ask clients to hold for a few seconds while I took a note. Now with Gong, I can actively participate in the call to keep the natural flow of the conversation going ,and then rely on the call recording afterwards to document my notes and followup items. It's really improved the experience of calls for both me and my clients!
What do you dislike about the product?
There's times where the recording doesn't track if I don't accept it to the room before it locks, but i've learned to make sure that's done right. So now I have no complaints!
What problems is the product solving and how is that benefiting you?
Call recordings help with training and feedback opportunities, but honestly the ability to go back to the call recording and transcript to capture information we may have forgotten or needed to note is the best!
Sales Will Never Be the Same. In the best way!
What do you like best about the product?
Being able to get onboarded by listening to actual calls (plus seeing their breakdown) has allow me to learn what I need to do to be successful once in the role. When starting ramp, I was able to still go back and listen to what I was doing and focus on best practices. It also helped position me as a leader on the team and lift up the reps I was working with.
What do you dislike about the product?
The transcripts can be a little hard to follow since they are pulled from the recording, but that's really minor compared to that AMAZING insight you are able to gather with this tool.
What problems is the product solving and how is that benefiting you?
How to drive successful deals and figure out what our customers are saying to us.
We want to get responses to questions like: What features do they want? What do they like about our product? How effectively are we solving for pain-points? The next step is then figuring out what and (more importantly) how reps are navigating this customer feedback.
Gong gives you all of this in a way that the whole team can access it. We love this because it gives visibility into all conversations and provides managers the information they need to best support the team.
We want to get responses to questions like: What features do they want? What do they like about our product? How effectively are we solving for pain-points? The next step is then figuring out what and (more importantly) how reps are navigating this customer feedback.
Gong gives you all of this in a way that the whole team can access it. We love this because it gives visibility into all conversations and provides managers the information they need to best support the team.
Recommendations to others considering the product:
You really won't regret this buying decision because the growth follows. You will have visibility into that part of your business that was traditionally difficult to access: direct customer conversations. Now you have an opportunity to build a library of them, understanding customers at a deeper level, and make pivots when necessary to best support your hard-working reps!!
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