Gong
Gong.ioExternal reviews
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Gong saved my life
What do you like best about the product?
Ability to search calls by people, keywords, stages, hashtags, etc. and read call transcripts! Transcripts are so useful for pulling details without having to listen through the entire call.
What do you dislike about the product?
I can't think of anything - I on-boarded remotely and don't know what I would've done without Gong!
What problems is the product solving and how is that benefiting you?
I on-boarded using Gong used it to shadow my teammates calls, listen through how they word/phrase/relay their knowledge on the phone which helped me craft my own persona and pitch and as a team, we use it to relay information about sales calls to colleagues and managers, keep track of improvement, review calls as a team, receive and implement sales coaching, involve other departments in our calls, etc.
Good Stuff
What do you like best about the product?
How quickly it works - talk ratio - organizing of talk topics
What do you dislike about the product?
Would be nice if there was an option to have calls transcribed.
What problems is the product solving and how is that benefiting you?
Problem: ability to delete accidentally recorded calls
Benefits: transparency on calls - enhanced training
Benefits: transparency on calls - enhanced training
Great way to learn and improve on my sales skills, especially while working from home
What do you like best about the product?
Listening back to my coworkers and my calls to supplement for being in the office and for extra learning.
What do you dislike about the product?
Sometimes hard to find calls and sometimes there's a slow upload but that's probably our phone system.
What problems is the product solving and how is that benefiting you?
Being able to listen to my coworkers calls even while away from the office, and listening to calls based on which competitors are involved in the conversation
Great Asset!
What do you like best about the product?
I am an aggressive sales person. I talk a long time to my clients. Often, I'll need to have a few calls with them before closing. Ican quickly pull up my Gong and listen to my call,even jump to locations of the call that store certain info. This gives me fresh knowledge of the client leading into my next call (as, I speak with 100s of people, but they don't need to know that or feel that I don't remember their details). I'd consider this a competitive advantage for me and it has paid off in my sales numbers. Additionally, we pull these calls as a sales team and learn and grow from them.
What do you dislike about the product?
I wish I could access the call immediately after the call.
What problems is the product solving and how is that benefiting you?
I get access to key info from a previous client, so i can close the sale. I've benefited in the form of more sales closings.
Recommendations to others considering the product:
Fantastic ROI!! Great asset !
Incredible depth, great features
What do you like best about the product?
Metrics to review areas of opportunity on calls, accurate call transcripts, ability to search key terms, ease of use
What do you dislike about the product?
There isn't anything about Gong that I dislike so far
What problems is the product solving and how is that benefiting you?
metrics, SDR > AE handoff, accuracy of notation from meetings
Best training resource for any Sales Rep!
What do you like best about the product?
Whether you are just starting your sales career or are an experienced sales rep Gong is one of the best training resources out there. Being able to go back and listen to calls as well as look at my call statistics has improved my sales skills tremendously.
What do you dislike about the product?
There is nothing to dislike about Gong!!
What problems is the product solving and how is that benefiting you?
Gong has helped me to ask better questions and spend less time talking and more time understanding the prospect's needs. One of the most valuable statistics I look at after every call is my talk ratio.
I have loved using gong. Great tool that provides detailed and insightful feedback.
What do you like best about the product?
I like the ability for others to comment feedback on calls. That has been most helpful for me
What do you dislike about the product?
I dislike when every call starts with gong saying it is recording the call :)
What problems is the product solving and how is that benefiting you?
How to improve my qualification calls. Understanding how to better navigate conversations.
Gong - I can't live without it
What do you like best about the product?
Gong is alway there for my meetings. I don't have to sit and take note when speaking with my prospect. When I finish my call I have a great recording and the tools to evaluate and track important topics that were discussed. I can read the transcript as well as listen to the call again
What do you dislike about the product?
There really isn't anything I dislike about Gong
What problems is the product solving and how is that benefiting you?
Need for better notes from calls
Evaluation of call topics
Don't have to worry about taking notes
Evaluation of call topics
Don't have to worry about taking notes
Gong is my favorite tool I use in my professional life. I rely on it to improve my performance.
What do you like best about the product?
Ease of use. Ability to hear others and search for account name. Cool that you can search for keywords.
What do you dislike about the product?
The transcription can be inaccurate. Also the leaderboard is confusing to use.
What problems is the product solving and how is that benefiting you?
What kinds of questions I'm asking, what kinds of words I use too often
Recommendations to others considering the product:
none
Great tool for sales teams!
What do you like best about the product?
Gong has been instrumental in helping our sales team with training and deepening our understanding of customer needs. By having every call recorded smoothly, this allows us to 1) request feedback on calls, especially when a new hire is training and 2) allow other team members to listen to a successful call and learn from it. I also love Gong because it allows us account managers to 1) revisit conversations we’ve had with customers and pinpoint their wants/triggers and 2) listen to calls with past account managers when receiving a transitioned account in order to understand the tone of precious conversations. Gong is undoubtedly a driver of success and aligns with our business goals.
What do you dislike about the product?
At this time, there is nothing that I dislike about Gong. It would be helpful to be able to download calls on the app and listen to them offline — not sure if this is already available.
What problems is the product solving and how is that benefiting you?
Please see my answer to question 1 on the benefits :)
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