Gong
Gong.ioExternal reviews
6,587 reviews
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Gong is so helpful when You want to review every bit of your conversation. Gain meaningful insights
What do you like best about the product?
I like the call segmentation and statistics
What do you dislike about the product?
Nothing. Its a game changer and so helpful
What problems is the product solving and how is that benefiting you?
Helping me understand my prospects needs and improve my sales skills by learning from them.
Essential software to uplevel your team and internal alignment
What do you like best about the product?
It's hard to pick what I love most about Gong. The instant value without intensive time spent on setup, change management, and training is huge. The ability to provide insightful coaching to each team member is massive. The ability to drive focused professionalism across the team with targeted coaching around crutch words, or using terms like "agenda" at the front of each call is huge. Using the new call filter lists, I've driven alignment across my entire organization, with applicable Product Managers immediately accessing calls for customers at risk due to challenges in their Product Portfolio. Gong allows us to drive consistency with new call frameworks, career growth and coaching for individual contributors, smarter action with accounts or opportunities at risk, and more organizational alignment. In addition, our CSM, Michael, is flexible, helpful, and dives deep into my team's key objectives, so he can make focused recommendations that will help us achieve our ultimate goals.
What do you dislike about the product?
Gong is easy to use, drives immense value, and has almost no setup time to start getting value. I'd recommend Gong as my #1 must-have software, and can't think of anything about it that I dislike.
What problems is the product solving and how is that benefiting you?
Gong helps our team with coaching for individual contributors, alignment and deep transition knowledge from Sales to Customer Success, alignment with the wider organization including Product and Engineering, consistency on introduction of new call frameworks to the team, and consistency across the team.
Gong , a useful tool!
What do you like best about the product?
being able to go back and find calls, layout is not very user friendly
What do you dislike about the product?
how hard is is to locate my balls sometimes. cant search by numbers.
What problems is the product solving and how is that benefiting you?
Proving customers wrong and being able to see transcripts instead of having to listen to all calls
The best sales effectiveness tool
What do you like best about the product?
What I like the best about gong is how instant the calls record and how collaborative the platform allows for feedback.
What do you dislike about the product?
Not all of the calls record or some are one sided so you can't hear the entire conversation.
What problems is the product solving and how is that benefiting you?
Gong helps with training and putting talk tracks into action. At my organization we are constantly trying to get better on the phones and gong is a productive tool to help us do so.
Enhances my engagements
What do you like best about the product?
The best thing about Going is that I can focus on the conversation I'm having instead of writing everything down .
What do you dislike about the product?
Nothing I can think of at the moment. Gong is very useful.
What problems is the product solving and how is that benefiting you?
Being able to go back and listen to the specific words the prospect is using is a game changer with follow-up. I often find things I missed the first time.
Great product for my company
What do you like best about the product?
Helps develop my professional growth in sales. All of the tools and analytics that can be used in Gong are amazing, Highly recommend!
What do you dislike about the product?
I love everything about Gong! I would highly recommend it.
What problems is the product solving and how is that benefiting you?
Helping small business owners find the right solution to help run their business effectively.
Recommendations to others considering the product:
na
Business Development Representative
What do you like best about the product?
Gong is a great tool to use as a way to help you improve and learn from your mistakes. I leverage Gong as a form of critiquing myself so that I know what areas I need to work on, in order to communicate more effectively. While using Gong, I have been able to set more meetings and improve my sales pitch.
What do you dislike about the product?
Nothing at all, I have full control and access to call I make on daily bases.
What problems is the product solving and how is that benefiting you?
Being able to improve my sales pitch and communicate more effectively.
Recommendations to others considering the product:
Make sure you utilize the features this tool offers. It can make your sales career more efficient and effective
Saves me so much time, love the valuable insights!
What do you like best about the product?
For me, Gong gives me the ability to be in the moment with my conversations and not have to worry about getting all the important information that we are discussing into my notes. I also enjoy being able to share the call or a snippet with my team or with the customer. Recently, I have been using some of the insights with email to also see large points of interaction. This has helped a lot with some accounts that I recently took over and needed to get more background on.
What do you dislike about the product?
At this point, there aren't any features that I haven't enjoyed using or had any issues with. I think Gong is great!!
I suppose there are a lot of features I may not be using because I don't have a full understanding of all the features.
I suppose there are a lot of features I may not be using because I don't have a full understanding of all the features.
What problems is the product solving and how is that benefiting you?
On a larger scale, it's helping our managers give better feedback or have more insights into conversations and progress with opportunities. For Reps, its a great want to have a more historical context with all the conversations, as well as the quality of the conversations that are being had.
Recommendations to others considering the product:
Highly recommend Gong, if you are considering using it, go for it!
Excellent service
What do you like best about the product?
Easy to track key words in calls, efficient way to manage activity, and choose trackers to accurately determine conversation topics across a large data set. Really like the deal touchpoint function. Calls record easily also.
What do you dislike about the product?
Sometimes, calls can be uploaded on to Gong quite slowly. No major issues however.
What problems is the product solving and how is that benefiting you?
- Can easily track activity and find calls quickly using key word trackers
Love the helpful suggestions on how to improve my sales pitch and listen more
What do you like best about the product?
The best thing about Gong is it helps you overcome any natural tendencies to pitch your product in sales and encourages you to more actively listen to customers and understand their needs, through continuous coaching and feedback. Helping me balance the listening aspect of my calls have improved my sales numbers, deal sizes, and ultimately increased my customers satisfaction.
What do you dislike about the product?
I wish that we had more in depth options for sharing and editing video recordings of the presentations. The capabilities already there exceed other solutions capabilities, but I feel like with a few more added options for editing recordings and sharing them with others this would be better than perfect!
What problems is the product solving and how is that benefiting you?
Capturing information that I can't manually take notes on easily and being able to re-listen to discover calls with the ability to quickly search for terms has been a huge benefit.
It's made my deal descriptions when I write up action plans for customers and statements of work much more detailed and valuable to them.
It's made my deal descriptions when I write up action plans for customers and statements of work much more detailed and valuable to them.
Recommendations to others considering the product:
Do it now!
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