Gong
Gong.ioExternal reviews
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How else would I learn how to speak with prospects?
What do you like best about the product?
Gong allows me to easily listen back to conversations. I can find specific parts of the conversation easily, understand how long I was speaking/listening, and highlights helpful words that I can reference in future conversations.
What do you dislike about the product?
There's a cheesy loading screen, but honestly not a big deal.
What problems is the product solving and how is that benefiting you?
I'm learning what I need to do better. Cold calling is so unnatural, but Gong allows me to learn from previous calls and grow. It's been particularly helpful for me as I aim to progress in my career. I got promoted in 7 months.
Gong is fantastic!
What do you like best about the product?
I really enjoy using Gong. It let's me make sure that I can go over calls to make certain that I didn't miss anything that my client or colleague said. It helps with Discovery and making sure I've captured all of the information accurately. Gong is a very essential solution for businesses. It helps me not have to worry about taking tons of notes during a call since I can go back and review the entire call at a later time. This helps the call flow and i can truly focus my time on the discussion at hand.
What do you dislike about the product?
not sure yet since I really haven't found anything that i didn't like. The search engine works well too so that is a difficult question because I like pretty much everything about Gong.
What problems is the product solving and how is that benefiting you?
Before using Gong, I would have to write down a ton of notes during a call. This could make one miss a vital word, phrase, tone, etc whch could result in potentially missing out on an opportunity. Using Gong solves that.
Best tool for Sales Professionals who want to continue learning & growing
What do you like best about the product?
The talk percentage feature which shows how long you talked vs how long the prospect talked. We've seen that sales professionals that get their prospect talking more are usually more successful in booking meetings/closing deals.
What do you dislike about the product?
I think the topic feature can be built upon. Sometimes it isn't always right in that it will say we were talking about pricing/something else when really we were talking about something unrelated. It's good for what it is and it's certainly a cool feature to have but it's not always accurate
What problems is the product solving and how is that benefiting you?
Solving the problems of being able to ask more questions and get prospects talking more, taking a more consultative approach
A life-saver of a product
What do you like best about the product?
Being able to review and quickly access specific parts of calls is amazing. When you're doing several calls a day and especially when you need to reference them at a later date, this tool is amazing.
What do you dislike about the product?
I genuinely can't think of anything I don't like. The improvements continue to be helpful.
What problems is the product solving and how is that benefiting you?
I use it to review calls, or if perhaps I wasn't able to make a call, I can reference back. A huge benefit is being able to jog my memory of past calls.
Recommendations to others considering the product:
If you are regularly on sales calls, use it!
Efficient.
What do you like best about the product?
Gong is a great resource to keep my calls and accounts in check. A great tool to make work more efficent, smooth and organized.
What do you dislike about the product?
sometimes it's hard to navigate through to find the call but nothing unmanageable.
What problems is the product solving and how is that benefiting you?
None and many
Recommendations to others considering the product:
Not much
Gong consolidates and digests every customer interaction
What do you like best about the product?
Gong insights that provide further clarification on each call, helpful trackers, and a lot of insightful feedback.
What do you dislike about the product?
Tracking specific customers' interactions
What problems is the product solving and how is that benefiting you?
Hearing my own voice and how I say specific filler-words that I need to stop.
Great platform for all GTM teams
What do you like best about the product?
As a sales development leader, being able to coach and train at scale is huge but that's just one small part of the platform that the teams at Gong have created. Gong has been very helpful for the sales leaders, solution consultants, marketing, etc. Having visibility into prospect engagement and beyond has been extremely helpful for our company but also gaining insights into what are prospects are saying especially during these trying times.
What do you dislike about the product?
Nothing on Gong's end. Everyone at Gong has a passion for greatness and everyone we work with is awesome.
What problems is the product solving and how is that benefiting you?
-onboarding, coaching, and training team members
-visibility into current deals
-How specific verticals are tackling COVID-19
-What are prospects are saying
-visibility into current deals
-How specific verticals are tackling COVID-19
-What are prospects are saying
The best coaching tool I have
What do you like best about the product?
As a rep I used to love hopping in and reviewing transcripts/important points from my last call with a prospect before I hop into the next call with them.
As a manager it;s incredbily helpful for me to be bale to listen to every prospect call and give timestamped notes so reps can go back and listen and hear the opportunities to improve based n my comments.
I've also had clients sign and during implementation come back and say we promised them something we didn't. In several cases we were able to use gong recordings/transcripts to quickly identify the areas where we discussed the topic in question and provide them to the client. Keeps everyone honest.
The metrics are spot on: the list of my reps in order of talk time matches the same list in exact reverse order of their bookings perfromance. I can quickly track progress for my team in key qualitative call metrics across time.
I use the deals board to quickly run through forecast meetings and call reps out on ther CRM hygeine. I can quickly identify obvious blind spots that would usually take a more in-depth look to find.
As a manager it;s incredbily helpful for me to be bale to listen to every prospect call and give timestamped notes so reps can go back and listen and hear the opportunities to improve based n my comments.
I've also had clients sign and during implementation come back and say we promised them something we didn't. In several cases we were able to use gong recordings/transcripts to quickly identify the areas where we discussed the topic in question and provide them to the client. Keeps everyone honest.
The metrics are spot on: the list of my reps in order of talk time matches the same list in exact reverse order of their bookings perfromance. I can quickly track progress for my team in key qualitative call metrics across time.
I use the deals board to quickly run through forecast meetings and call reps out on ther CRM hygeine. I can quickly identify obvious blind spots that would usually take a more in-depth look to find.
What do you dislike about the product?
I'm struggling to think of anything I don't like about gong. My salesops admin isn't using it to its full potential.
What problems is the product solving and how is that benefiting you?
I can quickly ID coaching oppotunitites for 1v1s. Forecasting is less time consuming and more accurate. I can track and quantify my whole team's progress across qualitative call metrics to help diagnose bookings/pipeline shortfalls.
Great tool for tracking growth
What do you like best about the product?
easy to use, data-driven, helps me reflect as I learn to be a better rep
What do you dislike about the product?
Nothing I can really think of, I find it helpful
What problems is the product solving and how is that benefiting you?
my tone, pitch, coaching with my manager
Gong is great!
What do you like best about the product?
I love the fact you can get the entire conversation in writing.
What do you dislike about the product?
I don't like that the AI system still doesn't recognize all the words I speak sometimes.
What problems is the product solving and how is that benefiting you?
Easier conversation with my clients
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