Gong
Gong.ioExternal reviews
6,588 reviews
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You want to imporve? Use Gong!
What do you like best about the product?
Gong is an incredible tool to go back to your meetings and review your mistakes and refresh on things that have been discussed. I use Gong mostly to review my conversations with clients and to prepare for upcoming meetings. With great features as listening only to what the client said I can listen to calls to less than half of the actual time of a call. In addition, you can easily skip to the next speaker in a recording to listen to fast forward. Lastly, Gong is analyzing your call to give you a better overview of what topic has been talked about at which time of the conversation.
What do you dislike about the product?
I think there is nothing really that prevents me from getting the best out of a tool like Gong. Not that it is perfect but there is nothing that really disturbs my workflow with the tool every time.
What problems is the product solving and how is that benefiting you?
With Gong I improved my conversation skills. I realized often times that I interrupted the other party which led me to mute myself now oftentimes to let the other people finish and talk then. I use Gong also to help my colleagues and give them advice on how to improve in their conversations.
I don't have to take notes anymore!
What do you like best about the product?
The transcription services are pretty solid! Great to not have to take crazy notes during sales calls, but instead really focus on the discussion and rely on Gong to consistently capture everything for me.
What do you dislike about the product?
Can't think of too much... The transcription isn't perfect, but it's understandable and totally fine for what it is - especially if you confirm it on the audio recording.
What problems is the product solving and how is that benefiting you?
having to take notes during sales calls is tough but "part of the process"... no longer!
Great program for training and understanding your Customers needs
What do you like best about the product?
My favorite part of Gong is how searchable calls are. If I'm looking for a call with a certain company or on a certain topic it is super easy to find a call that includes and then jump to that section of the call.
What do you dislike about the product?
I don't really have anything negative to say about the Gong. The only thing I can probably say is there are a lot of amazing features that I don't think a lot of their customers are taking advantage of.
What problems is the product solving and how is that benefiting you?
Learning more about our customers and the problems they are trying to solve. It helps me know a little bit more about how the customer is using the product and if they would be a good advocate.
Recommendations to others considering the product:
Looking into others that are using Gong to learn tips!
Recording is Great!
What do you like best about the product?
I love the ability to record any call on any platform. This gives my team flexibility while still being able to gain valuable insights.
What do you dislike about the product?
No complaints here! No issues with Gong whatsoever.
What problems is the product solving and how is that benefiting you?
Gong helps my team identify potential growth by highlighting keywords and actions in calls that are recorded.
Best feedback of my career
What do you like best about the product?
Love the interaction stats! Specifically, the patience score. I've become a better listener and question-asker not only in my professional life, but in my personal life as well!
What do you dislike about the product?
I don't need all of the integrations it offers - there are ways to link it to email and have all of your customer comms in one place. I prefer Gainsight as my source of truth in customer success and am happy with Gong for just the recordings/feedback.
What problems is the product solving and how is that benefiting you?
I'm growing my skills and actually seeing improvement. I'm able to send successful, or unsuccessful, calls to managers and peers for feedback and group-learning.
it make a lot easier to see out mistakes
What do you like best about the product?
the section which shows what we have talked about, and how much client and agent talked
What do you dislike about the product?
some times it is hard to find a specific recording
What problems is the product solving and how is that benefiting you?
by gong, trained my self when and what to say at right time, and give customers a chance speak more
Recommendations to others considering the product:
It is user friendly, coach your Agents in a better way.
Preserving Tribal Knowledge with Gong.io
What do you like best about the product?
With Gong.io we were able to save the tribal knowledge, which was then used by the new reps as a reference guide to understanding different scenarios, ramp-up and close quickly.
What do you dislike about the product?
Need to be better with recommendations and storage.
What problems is the product solving and how is that benefiting you?
Few problem statements we were able to resolve were as follows:
Training
Onboarding
Ramp-up
Preserving tribal knowledge
Analysing what's working and which part of the process should we optimise.
Training
Onboarding
Ramp-up
Preserving tribal knowledge
Analysing what's working and which part of the process should we optimise.
Great Coaching Tool
What do you like best about the product?
Improves the process for listening to reps calls but allowing me to find where in the call I need to focus my attention. Their whitepapers are very informational as well.
What do you dislike about the product?
The mobile app needs to have filters and I would like additional insights.
What problems is the product solving and how is that benefiting you?
Helped identify where my reps were struggling on calls.
Great sales intelligence platform to be a better rep. One of my favorite everyday tools so far
What do you like best about the product?
I love it that whenever I am in a meeting I dont have to worry about taking notes. I just need to focus on our prospects objetives and how to get going. I also love it that the intelligence in the platform takes you to the exact moment were you talked about key components in the deal. Like whats is there budget when should they be making a decision and if that wasnt enough we even get a transcript.You can learn more about yourself on a weekly basis and which areas you need to imporve on how to be even better in sales. I absolutely love GONG.
What do you dislike about the product?
I love Gong. I would love for it to have key videos on our opportunity areas as reps. But I absolutely love GONG it makes everyday work so much better.
What problems is the product solving and how is that benefiting you?
-I dont have to take any notes and there is nothing I miss in my proposals now
-I dont need to figure out which areas as a professional I need to work with. Gong tells me.
-Key deals are measured by minutes and real opportunity
-I dont need to figure out which areas as a professional I need to work with. Gong tells me.
-Key deals are measured by minutes and real opportunity
Best Self Improvement Software For A Sales Person
What do you like best about the product?
The analysis of calls to give a salesperson an understanding of where they need to improve. If you look at any professional athlete, let's say Golf, you need to see your swing, and understand where you need to focus your improvement. Gong not only let's you see yourself, but through it's voice analysis it identifies your growth areas to focus on.
What do you dislike about the product?
Due to privacy laws, Gong has to announce that it's recording the session, if you add Gong last minute before your call it can come in late and interrupt. However, this rarely happens.
What problems is the product solving and how is that benefiting you?
Because of Gong, I can go back and see what I need to improve on, my manager can listen to targeted section of my call (i.e. when I'm qualifying a prospects challenge) without having to search the video manually.
I also like that I no longer have to take notes, important details are all captured and searchable in the transcripts
It is great for refining my demo of new products by listening to colleagues demo's and learning from them as well.
I also like that I no longer have to take notes, important details are all captured and searchable in the transcripts
It is great for refining my demo of new products by listening to colleagues demo's and learning from them as well.
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