Gong
Gong.ioExternal reviews
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Great tool to improve personal and team skillset
What do you like best about the product?
I love the ability to view stats to see how I compare to other colleagues in regards to the number of calls I listen to, and some of the topic areas we touch on in calls. This allows us to recognize what other reps are doing that others aren't, in hopes we can improve our talk tracks. I also love being able to listen in and the ability to join in on live demos that I set for our Account Executives.
What do you dislike about the product?
When I try to listen back on calls that I made today, sometimes they aren't logged at all and are considered "skipped calls," which means I'm unable to listen to calls at times. This affects me because if I missed key information or want to gather more information that wasn't stated on the call. As for other times, calls aren't analyzed as quickly as I would like which is stressful when I need to put in quick notes or notify our Account Executives.
What problems is the product solving and how is that benefiting you?
A few of the problems I am able to solve while using Gong is being able to listen back on my calls. I find this extremely beneficial because I am able to better understand what went wrong on a call and learn where my areas of opportunities are. Some of the benefits include what I mentioned above, and the ability to see stats. If I see that a rep is excelling in one area and there is one specific point they bring up often, I can search that person's name and see what they're doing right.
Recommendations to others considering the product:
If there is a way to avoid skipped calls, then I think that would be of tremendous help. Speech to text at times is not always accurate, but I feel any AI that transcribes speech to text will not be 10000% accurate. It would be great to be able to listen to a Gong call directly from salesforce without having to open up the website.
Gong is great!
What do you like best about the product?
The analysis of the call - it's really well thought out and detail oriented!
What do you dislike about the product?
Nothing, the UI is fantastic and I'm really glad we have it.
What problems is the product solving and how is that benefiting you?
No problems so far.
Great sales tool for individual contributors and managers
What do you like best about the product?
The thing I like best about gong is the segmented portions of the call gong includes in all records. If I'm listening to a longer call or demo, I can go right to 'budget talks' or 'challenges' and I think that's super helpful.
What do you dislike about the product?
I've used Gong for about 2 months now and there isn't anything I dislike about the platform so far. I think it's way more valuable than just having a recorded call because it highlights who's doing the most talking, segments in the calls, and one thing I really love is they send you a follow up email if there were any action items from that call.
What problems is the product solving and how is that benefiting you?
The problems I'm solving with Gong, as an SDR, is providing quality notes when I hand off an opportunity to an Account Executive. For example, if a prospect is speaking about some of their systems and what their looking for, I may not be able to catch all the details - if that's the case, then I can come to Gong and re-listen to that recording and catch what the prospect was saying.
Recommendations to others considering the product:
I'd recommend Gong to any sales organization, sales manager, or individual contributor who is looking to work on their craft, find an innovative tool that will help them be more successful in their role, and provide more transparency into the sales process in regards to their sales reps.
Great for a sales team trying to improve
What do you like best about the product?
I love that gong is able to give me stats about different aspects of my calls to help me improve my technique.
What do you dislike about the product?
Sometimes the transcript of calls is a little bit off, but usually it's not a big deal.
What problems is the product solving and how is that benefiting you?
I've been able to break some bad habits by tracking certain words or phrases I overuse during calls. This is so beneficial to getting my technique down.
Brilliant product
What do you like best about the product?
I didn't see the value of Gong until I started using it! Having the ability to review calls after they've finished allows you to concentrate on your call instead of getting distracted taking notes.
What do you dislike about the product?
The auto transcribe feature is good but not great. I guess this will improve with time as speech-to-text tech develops.
What problems is the product solving and how is that benefiting you?
I no longer need to take notes whilst on a call allowing me to focus on the customer on the call.
Why Gong Is Necessary
What do you like best about the product?
Gong has been most helpful in coaching and team selling sessions with my colleagues. It allows me and my team to go back and listen to our conversations which has been a valuable lesson since it's often that we don't hear everything correctly the first time. It has also been great to listen to other calls to learn more about what language is resonating with our customers or hear about new products being discussed.
What do you dislike about the product?
Gong could be more helpful if you had the ability to import call recordings since the recorder isn't always on every call we have with customers.
What problems is the product solving and how is that benefiting you?
Gong was something I didn't realize we needed until we had it and now that we do, it's hard to imagine solving customers problems without it. Gong has allowed me to share customer feedback with our product development team to provide direct examples and real life scenarios so we can focus more on how we can make the improvements rather than worrying about capturing what they said. This has allowed us to be more strategic and go back to take more detailed notes.
I need Gong for my job (as a Product Manager)
What do you like best about the product?
While I'm not on the sales team, Gong offers exceptional insight into how our sales team and our prospects are responding to new features. It's invaluable for figuring out if features are really resonating with prospects, which is a group of people it's difficult for Product Managers to talk to. In terms of features, hands down the creation of Trackers is my favorite features. Life saver.
What do you dislike about the product?
There's some restrictions on how you can use Trackers and other filters (like Said By) which isn't that bad, but I wish there was more flexibility there.
What problems is the product solving and how is that benefiting you?
Gong helps me understand what reps and prospects are actually saying about my features. It provides better data than polling the sales team AND it means they can spend more time selling.
Consistent Improvement and Never Miss a Note
What do you like best about the product?
-Allows me to scale up training quickly because I am able to watch more senior salespeople on calls. My training has gone five times faster due to this ability.
-Allows me to always be up to date with my customers because I can watch the calls quickly before any follow-up calls. This gives me major peace of mind.
-Lastly, I enjoy the fact that I am able to evaluate important data collected from my calls to continuously improve key performance metrics.
-Allows me to always be up to date with my customers because I can watch the calls quickly before any follow-up calls. This gives me major peace of mind.
-Lastly, I enjoy the fact that I am able to evaluate important data collected from my calls to continuously improve key performance metrics.
What do you dislike about the product?
I dislike when I forget to record a call.
What problems is the product solving and how is that benefiting you?
I am able to focus 100% on the conversation without having to worry about missing any item since it is recorded. I enjoy the fact I can watch team members on calls to continuously work toward improvement as well.
Recommendations to others considering the product:
Buy it. It is worth it.
Incredible resource for a salesperson
What do you like best about the product?
Gong provides me the opportunity to focus more on the conversation in the moment as well as meaningful analysis, which ultimately leads to efficient learning.
What do you dislike about the product?
Some of the restrictions due to state laws.
What problems is the product solving and how is that benefiting you?
It solves for any missed information or details during conversations.
Recommendations to others considering the product:
It is a helpful sales tool.
A must have for reps, coaches and trainers
What do you like best about the product?
Gong is great for listening to previously recorded calls, whether they be your own, a colleague, someone you manage or others within the org. A great way to hear talk tracks, provide feedback and learn about challenges prospects and merchants are going through. The ability to fast forward to calls on the fly and get to the root of questions and have calls transcribed (clearly most of the time) is crucial to get to the root of a call or find a gap or highlight you wanted feedback or guidance on.
What do you dislike about the product?
The only thing I dislike is that it shows what calls I've been listening to which can put some people on edge or nervous. It can also be difficult when having the Note Taker function join the call at times when switching from G-Meetings, to Zoom and Microsoft teams etc, as it can just pop in without a notification so asking for consent is missed. Also, if a prospect/external party joins before you do, they can approve it so it is missed as well. Other than that, it is quite seamless and easy to use.
What problems is the product solving and how is that benefiting you?
For me, it's been great to listen to my calls with prospects with my lead in order to improve my skills. Historically, call shadowing is painful but Gong makes it easy to leave notes and provide feedback without feeling alienated in real-time. The main benefit is to receive constructive advice quickly without having to take a ton of time out of the day to day tasks to improve. I've also began to listen to other team members calls in order to better myself.
Recommendations to others considering the product:
It's a great tool; offers quite a bit of insight and is unmatched from a call shadowing and AI tool for ongoing call coaching and tracking. Can be used via Mobile as well so great for being on the go.
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