Gong
Gong.ioExternal reviews
6,588 reviews
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Perfect Insight to help in training employees
What do you like best about the product?
How I can dive into a call and really get a feel of how an employee can better him or her self.
What do you dislike about the product?
I wish the navigation was a little clearer.
What problems is the product solving and how is that benefiting you?
As a Team lead I am able to solve a lot of problems by getting clear insights on how conversations are going between reps and customers and can help train them better.
Very useful system with good metrics
What do you like best about the product?
The analysis of the phone call gives good insight into how the call was structured and allows navigating to particular points in a call very easy.
What do you dislike about the product?
The voice to text function for the transcript can be inaccurate so I rely on the recording.
What problems is the product solving and how is that benefiting you?
I'm able to easily rehash a sales conversation and remind myself of what was discussed, offered, etc.
Great Tool
What do you like best about the product?
With my busy schedule, sometimes I am unable to hop on a call. Having gong allows me to listen at a later time. Not only is it great to review the calls I have set up, but also learn from other calls from members on my team.
What do you dislike about the product?
I have not found any flaws in the product thus far.
What problems is the product solving and how is that benefiting you?
Opportunity to learn and grow from team members that I do not work with directly. Able to access their calls, learn from them, and use it in my calls.
Recommendations to others considering the product:
Use it as much as you can, it is a great resource!
Director of Operations
What do you like best about the product?
Tracking the calls that are most important to the team and creating a library of calls from our customers has allowed us to quickly get new Team Mates up to speed. It's an integral part of our onboarding for every member of our team.
What do you dislike about the product?
I'm not a huge fan of the HubSpot integration. I wish we would see more information back in HubSpot and be able to click into calls and build reports around Sales activity. We live within our CRM and when my team has to switch applications to get the information it's just another bottleneck for them to overcome.
What problems is the product solving and how is that benefiting you?
Department alignment between Sales, Customer Success, and Engineering. It also allows us to share key points of interest back to our Marketing and Engineering teams. We are extremely product-oriented so every piece of feedback is important. Gong allows us the ability to disseminate information effortlessly; so we can always be improving.
Recommendations to others considering the product:
As a SaaS Startup, I would definitely recommend you to use Gong.io across your organization and not just in Sales! It's so important for everyone to have access to your historical data and a key part of that is customer and pipeline feedback.
So Helpful!
What do you like best about the product?
I love the ability to share calls and leave detailed feedback. It has been so helpful for me and my team. We are able to share calls with each other to seek areas in which we can improve our skills and performance.
What do you dislike about the product?
I honestly haven't found anything that I really dislike.
What problems is the product solving and how is that benefiting you?
Training within our business. Helping our sales team improve.
Great way to perfect delivery and make follow up easy
What do you like best about the product?
After taking over accounts where other managers had calls with clients, it has been awesome to get a great idea of where to start with existing clients. I have also loved how it makes coaching easy with specific examples of what I'm doing well and where I can improve. Also, the ability to send video clips to the client to review allows them to focus on the call which improves the engagement and call outcomes.
What do you dislike about the product?
It took me a bit to understand what to do to add Gong to a call if it wasn't showing up in a call, which led to some missed recordings early on, but once I learned how to do that, I can't think of anything.
What problems is the product solving and how is that benefiting you?
Helping clients with a highly technical product has been much easier with this product. It shortens call review times, and will be key in onboarding new employees as the company grows.
Recommendations to others considering the product:
Utilize the search bar function to find calls, clients, other users that were on a call, etc. Also be sure to use the increase speed when reviewing calls and jump to specific topics that are highlighted by Gong.
I love Gong.
What do you like best about the product?
The ability to send calls to clients so that I do not have to re-demo. I love the ability to train new associates based on calls that have happened. We can identify "best in class" demonstrations to share. It helps with talk track improvement, the ability to see team level stats and have competitions based on the results.
What do you dislike about the product?
Sometimes Gong doesn't join my calls and I have to manually add it. Sometimes it joins internal calls when it shouldn't and we have a hard time "expelling" the recorder. Early in the process the recorder would join and unjoin repeatedly with tones that were extremely annoying.
What problems is the product solving and how is that benefiting you?
Time saving, take-away follow up is easier, clients can review calls after they happen as opposed to getting 3 or 4 demos, multiple client team members can review, great for training new associates, learning opportunities for other associates
Recommendations to others considering the product:
Buy it. Implement it. Use it. It's brilliant.
Necessity for customer facing meetings
What do you like best about the product?
Gong records all calls automatically and outlines key points that you can define. It helps tremendously with recapping calls and tracking action items and specific topics during your call. As someone on back to back customer facing meetings most of the time it is essential in recapping and tracking actions items in an easy to read and searchable UI.
What do you dislike about the product?
No complaints so far! Maybe a feature to send action items post meeting in an email format.
What problems is the product solving and how is that benefiting you?
Meeting and customer management.
Recommendations to others considering the product:
Buy it
Very easy to use and extremely needed for any sales organization.
What do you like best about the product?
The Transcript feature. It allows for quick reference.
What do you dislike about the product?
The time it takes for a video to load. Sometimes I want to listen asap.
What problems is the product solving and how is that benefiting you?
Understanding prospects and customers better.
Total Game Changer for Sales
What do you like best about the product?
One of the best things about Gong is the call transcript button. This makes it very easy to find little nuggets of information of the call. Rather than listen to the long call, just hit Control F on your keyboard and find it yourself!
What do you dislike about the product?
I don't have anything in particular I don't like at the moment!
What problems is the product solving and how is that benefiting you?
Often times I need to reference calls for important bits on information. Having Gong allows me to quickly accomplish this and get on with my day.
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