Gong
Gong.ioExternal reviews
6,588 reviews
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It's super easy to use
What do you like best about the product?
The ability to share calls with clients. This makes the decision timeline shorter because now if a key stakeholder cannot join the live call we can send them a copy of the recording.
What do you dislike about the product?
When gong fails to join the call. Also there are times when it joins 15 to 20 minutes late. Doesn't happen too often but when it does it can be a distraction.
What problems is the product solving and how is that benefiting you?
Eliminating the need of having multiple client calls to review the same items. This makes it more efficient for everybody involved.
Currently use the tool for our quality team and love it!
What do you like best about the product?
I love the ability to see topics at the bottom and the amount of time my reps speak.
What do you dislike about the product?
I do not like how small the screen is when reviewing screenshares.
What problems is the product solving and how is that benefiting you?
We are using it to quality check our sales reps. We love the ability to filter out each rep and see their title of each call.
Unprecedented Value in Data for Training
What do you like best about the product?
Auto sync with calendar and email to record calls automatically. Call stats for talk time. Ability to fastforward or skip to next speaker, saving time on chit chats. Transcripts are gold.
What do you dislike about the product?
Identifying different parts of a conversation by the AI needs a bit more refining. I don't YET find value in this feature.
What problems is the product solving and how is that benefiting you?
The problem being solved is the mere fact that we can identify a problem in sales conversations that needs to be addressed and knowing where and what to tweak to improve our skills rather than throw everything at a wall.
Recommendations to others considering the product:
There's nothing else like Gong in the market.
Great
What do you like best about the product?
Able to listen back to calls to coach and see how much I am speaking compared to the prospect
What do you dislike about the product?
Nothing - think it is very good at what it is meant to do
What problems is the product solving and how is that benefiting you?
None
Great App to use
What do you like best about the product?
The recording and tagging colleagues features
What do you dislike about the product?
I cant think of anything, its great to use
What problems is the product solving and how is that benefiting you?
It helps when interacting with my manager as he's able to see my calls as soon as I tag him
He can then listen and comment where he feels works needs to be done
Great software to use
He can then listen and comment where he feels works needs to be done
Great software to use
Recommendations to others considering the product:
Sign in using SSO
Gong - The Perfect Software for Reviewing Your Client Calls
What do you like best about the product?
Being able to review the "game tape" of how a call went. It automatically calculates the percentages of talk ratio of members on the call, categorizes the entire call so you can skip forward to certain parts, etc.
What do you dislike about the product?
Nothing honestly.It is such a good software and they do a really good job of updating every aspect.
What problems is the product solving and how is that benefiting you?
Improving call experience for customers by reviewing structure, also using to review for note-taking purposes, etc.
Recommendations to others considering the product:
Anyone looking to better their organization!
Great, informative, unbiased feedback
What do you like best about the product?
The best thing about Gong is to be able to dissect and breakdown all parts of a sales call and learn from your successes and mistakes as well as anyone else in your company. Everyone has particular skills and Gong allows you to steal and learn aspects of what makes each individual good.
What do you dislike about the product?
Not too many downsides, in my opinion, their NLP can always improve, but from my experience, it's better than others on the market. I would say more accurate than chorus.ai. Talk time percentages can also be skewed while waiting for someone to join and post-meeting talk.
What problems is the product solving and how is that benefiting you?
I'm constantly improving my process, tonality, filler words, and addressing areas of improvement.
Recommendations to others considering the product:
Do it. Do it... DO IT.
One of the most user-friendly sales improvement tools on the market
What do you like best about the product?
To be able to go in and see things like points of interest on the call, or questions that were asked is amazing. Let's face it most people who record their own calls don't listen to them. With Gong, it makes it fast and efficient to find points in the conversation that you thought you did well on or did not do well on in order to improve.
What do you dislike about the product?
There isn't much to dislike about Gong, it's a powerful tool in terms of pushing yourself to find ways to better your craft.
What problems is the product solving and how is that benefiting you?
I'm finding ways to re-use parts of a discussion where I got great feedback from a prospect or customer. Or vice-versa. Using it as a way to see where in the conversation I messed up or could have said or done something different to get a better result.
Recommendations to others considering the product:
At the very least go through and do an evaluation, it is a very powerful tool for new sales reps from any level, either new to a company or sales in general
My favorite sales enablement tool
What do you like best about the product?
Gong has become my most valued sales enablement tool. Here's why....1) Ability to get feedback from leadership and colleagues and improve my sales skills 2) Ability to relisten to the last call before next call, helps me stay on top of the conversation details 3) Helps me focus on the conversation because I'm not preoccupied with taking notes.
What do you dislike about the product?
Transcript tool is still not entirely accurate. But I understand that's a complex problem to solve for.
What problems is the product solving and how is that benefiting you?
The problem I'm solving is getting detailed notes and being able to go back to previous calls ahead of next steps to bring all the details back to my mind and thus have a more tailored conversation with my prospects.
Game Tape
What do you like best about the product?
This platform allows you to listen to conversations, the same way an athlete would watch their game film, to highlight successes, learn from failures, and highlight opportunities to improve.
What do you dislike about the product?
There is some manual labor involved but it is worth the investment for the potential benefits that come from the coaching.
What problems is the product solving and how is that benefiting you?
We are finding ways to improve conversations that sales people aren't aware that they need improvement on.
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