Gong
Gong.ioExternal reviews
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Gong Review - Slack
What do you like best about the product?
I like the fact that Gong let's me listen to the areas I need to improve on. This allows me to continuously hone my skills.
What do you dislike about the product?
I dislike the fact that by default all calls are recorded but I understand this can be disabled.
What problems is the product solving and how is that benefiting you?
The biggest advantage to using Gong is that if I miss details on a call, or need to revisit what was talked about, I can. The benefit is that I don't have to jot down the notes and can pay attention to the customer.
Recommendations to others considering the product:
I highly recommend listening to yourself and others on your team to find ways to improve. It helps better prepare you.
Great Resource for Sales
What do you like best about the product?
Being able to learn from my peers and search an entire library of calls that can benefit my career.
What do you dislike about the product?
Sometimes wasting time trying to find a call that is actually worthwhile.
What problems is the product solving and how is that benefiting you?
If I'm inheriting an account that I haven't talked with before, listening to a Gong call of that account is very helpful.
An extremely helpful tool
What do you like best about the product?
The thing I like the best about Gong is I can go back and listen to my previous calls with the same client to prepare for future calls with them.
What do you dislike about the product?
I dislike the fact that the "robot" tells the client is being recorded in the beginning of the conversation.
What problems is the product solving and how is that benefiting you?
I can go back and listen to my conversations to learn from my mistakes. This has allowed me to grow a lot in my profession.
Time Saver!
What do you like best about the product?
I can simply share calls with anyone! Super easy to share clips, full calls internally and with customers. I would recommend gong to anyone considering the product. It shows up automatically to all calls and is also integrated with our SF instance so it makes it easy to log calls, without having to do anything.
What do you dislike about the product?
Gong sends reminder emails you can't turn off. I don't like how you can't remove the expiration date(s)
What problems is the product solving and how is that benefiting you?
I can easily go back into a call and listen for specifics if there is anything I missed. I can share feedback directly with my product team.
Recommendations to others considering the product:
Find out what other systems you want to integrate it to. Ask them to remove expiration dates :)
Can't live without it
What do you like best about the product?
The transcripts somehow pick up conversations better than my own ears, especially with background noise or accents or people talking over each other
What do you dislike about the product?
Nothing, maybe the UI is a little busier than it used to be, but it's still great!
What problems is the product solving and how is that benefiting you?
I'm solving taking down notes for every call. The transcripts are so much more reliable and you can search for specific keywords, action items, etc.
Great tool for coaching, Call breakdowns, and record of how the flow of the call went.
What do you like best about the product?
Transcribed scripts of how the call went
What do you dislike about the product?
None that i can think of. I guess i need a character count to move to the next stage of this survey
What problems is the product solving and how is that benefiting you?
Hearing my peers do things differently is always great. Script transcription allows me to find competitors that were discussed
Recommendations to others considering the product:
Great way to coach within an office setting but definitely better Outside of the office setting
Gong - a must for all sales people
What do you like best about the product?
The ability to play back conversations and look at the side bar where it says what the topics of conversation are.
What do you dislike about the product?
Nothing! Its an incredible platform and I would highly recommend it to everyone!
What problems is the product solving and how is that benefiting you?
Solving for the ability to take down notes and collaborate with my teams better and provide feedback on their calls!
Recommendations to others considering the product:
GET IT! Best tool for sales enablement and coaching and note taking!
Great insights into customer needs for a Product Manager
What do you like best about the product?
Ability to follow up calls, all is recorded, can search by keywords, can subscribe to specific topics and get the exact calls that match, Smooth and rich navigation options
What do you dislike about the product?
Old and non sexy UI. Reasonable UX sometimes a little difficult. Mobile
What problems is the product solving and how is that benefiting you?
Gong allows me to catch up with some customer requirements and needs event without attending a meeting and also following up
User friendly, data driven platform
What do you like best about the product?
How quickly a call gets uploaded for me to listen to. Within 10 minutes I can go back and listen to a demo that just occurred and review how things went. I also like how seamlessly it integrates with the other tools that we use, like google calendar and frontspin. It makes things much easier for me. I also like how things are color coded, so that I can easily jump to the desired portion of the demo. For example, when I want to jump to listen to a close, then I go to the pricing section of the call, and don't have to fast forward through the whole thing to get there.
What do you dislike about the product?
That I can't upload a call that wasn't automatically integrated. There are times when someone will call me, but because it came through my desk phone I have to listen to it on another platform. It would be helpful to take downloaded calls and be able to drop them into gong to be analyzed.
What problems is the product solving and how is that benefiting you?
Understanding how long my dialogues are, and improving my listening skills. When I don't use gong, it's hard to tell what points were talked about, how much the prospect talked, and the time it took to progress through the demo. I don't have to listen to the entire call to know at what point I'm at in the demo.
Seamless User Experience & Insights from SDR
What do you like best about the product?
I love how easy it is to see the happenings of my sales org with Gong. I particularly like the "listen in" feature for live calls which makes it easy to fit in time for research throughout my days as an SDR who's aspiring to be a sales rep. The educational benefits of Gong are amazing and seeing the analytics for the call features (talk time, small talk time, next steps etc. The format of Gong is definitely the most helpful as it's extremely user friendly and easy to see insights for a sales call at a glance. It's an awesome tool to use for sales coaching purposes as well!
What do you dislike about the product?
At times the features can take a bit to load but all in all the tool is amazing!
What problems is the product solving and how is that benefiting you?
Gong makes it easy to analyze calls and to allow your entire company to engage with the pre & post sales cycles.
Recommendations to others considering the product:
I recommend!
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