Gong
Gong.ioExternal reviews
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Needed now more than ever!
What do you like best about the product?
I like the ability to automatically put calls into folders based on the call disposition. I can easily log into Gong and can listen to all of the calls that resulted in a meeting set. They are all organized into one place.
What do you dislike about the product?
I don't like how long it takes for the call recording to populate. I wish it was faster. I might be nit picking a bit but sometimes it takes hours for the call recordings to show up.
What problems is the product solving and how is that benefiting you?
I'm able to listen to my team members calls so that I can give them coaching feedback. In the office I'm able to help my BDRs in real time, but with all of us working from home Gong allows me to still listen to what they are saying to prospects. Without Gong I wouldn't be able to coach my team and they wouldn't be able to sharpen their phone skills.
Amazing call partner
What do you like best about the product?
I can filter calls based on the hostname and listen to the calls of the most effective seller in my team and learn from it. Also, I can add a call to listen later. The transcript also really helps in reaching out to the right sentence and conversation.
What do you dislike about the product?
I find it difficult to filter based on the attendee's name.
What problems is the product solving and how is that benefiting you?
Learning from peers. Not to worry about taking notes and go back and listen to anything I missed understanding during the call.
Recommendations to others considering the product:
Make a library of useful videos to group together using #hashtags so that others can benefit from the recordings.
BDR
What do you like best about the product?
I love Gong for filler words, talk time ratio, and ways to improve your calls
What do you dislike about the product?
I wish I could listen to the calls while they are live rather than after the call is made
What problems is the product solving and how is that benefiting you?
Filler words is huge, listening skills to ensure you have a good talk time ratio, areas of improvement
Essential for all AEs
What do you like best about the product?
It's nearly impossible to write down and/or remember details from every call you have - whether externally or even internally. Gong allows you the ability to go back and recall the key points discussed during calls. Plus, things you might have originally missed and you can share calls with others so they can review as well.
What do you dislike about the product?
It can be difficult sometimes to find specific parts of calls.
What problems is the product solving and how is that benefiting you?
Add value during the sales cycle
Recommendations to others considering the product:
Gong should be included in every customer-facing salesperson or CSM's toolkit!
Incredibly valuable for coaching and strategizing
What do you like best about the product?
I like the ability to pick up key trends and easily tag various people into the call to share insights.
What do you dislike about the product?
For whatever reason the SFDC sync isn't quite working to our fields the way we want it to, but that should be an easy fix in implementation.
What problems is the product solving and how is that benefiting you?
Coaching the team, sharing best practices, gaining insights into what's working vs. not, looking at deals.
The best call intelligence tool out there
What do you like best about the product?
Call stats are extremely helpful for me, it tells me the ratio of me talking vs. my prospects which is so helpful, identifies their level of engagement and interactivity on the call and other really helpful insights to constantly improve my calls. I can also tag my manager in specific parts of the call for feedback.
What do you dislike about the product?
Nothing, this is the best of the best. I have used Chorus as well and Gong is my preference.
What problems is the product solving and how is that benefiting you?
Improving my call structure and engagement, being able to review my calls and easily share with colleagues and customers.
SUPER USEFUL
What do you like best about the product?
The ability to transcribe and categorize has been amazing for clients. Being able to pinpoint exactly what we were speaking of has been useful so we can reference things from training videos.
What do you dislike about the product?
Attaching it to zoom is a bit confusing - haven't yet even figured it out.
What problems is the product solving and how is that benefiting you?
We're solving 1. validation problems (he said/she said/you said this, etc.) so we can clarify what was promised during calls. 2. is training - we can send our videos to clients so they can constantly reference them during their future product use.
Very effective tool in strategizing and proving success
What do you like best about the product?
Gong is great for proving success and finding where our reps can improve. I've used it as a way to discuss strategy and nail down exactly what our success metrics are, and then Gong allows us to show where we are on the pathway to success.
What do you dislike about the product?
Some of the metrics that come out-of-the-box are somewhat useless in answering our questions. They help to keep our teams in good habits, but they don't provide much in the way of insight for improvement. Particularly the activity and interaction metrics have many metrics (ie Longest Customer Story, Talk Ratio, etc.) that don't seem to yield any measurable correlation to success.
What problems is the product solving and how is that benefiting you?
We use Gong to see what conversations are being had with our prospects and gain insight into what messages are working with people the most. It allows us to test out hunches, see if what we are doing really is effective, and help us adjust until we can fine-tune our message.
Recommendations to others considering the product:
Make sure to integrate as many tools as possible. The more win data you have connected to Gong, the easier it'll be to compile data for reporting.
Unlocking conversations to the next level
What do you like best about the product?
As a sales rep, Gong's ability to organize the entire conversation with an account, with a further breakdown of specifics in the call to understand important metrics with comparison to top performance reps. I am able to get an entire snapshot of the account to stay on the same page as my AE as the deal comes to fruition as well as leveling my own conversation.
What do you dislike about the product?
I know saying nothing isn't too helpful, but nothing!!! This platform has helped me level up as an SDR and is vital for me as I step into the AE role, to understand exactly what points I have to hit. Excellent for leveling up conversations and understanding the whole picture. Without Gong, I would have to rely on recordings, which is helpful but does not break down a deep analysis of ways to improve based on research.
What problems is the product solving and how is that benefiting you?
Self-coaching. Gong provides the metric for sales reps to analyze their own calls with improvements and comparisons suggested. Their transcription highlighting topics discussed, ability to pinpoint certain parts of the conversation to add notes from yourself or another user, and automatic import from our integration makes it so easy. All of the top sales rep at our organization utilize Gong. It is a tool that can help you stand out from the rest of your peers, by investing in yourself.
Recommendations to others considering the product:
If you want reps to have a breakdown and deep analysis of their calls, Gong is the way to go! Utilizing Gong has enhanced my sales knowledge and breakdown compared to peers with deep insight and research. This is a vital tool for my next step in my career as I can take a hands-off approach and learn on my own time, decreasing rep ramp time.
Better insight = better conversations = more effective conversations = more $$$
What do you like best about the product?
instant AI feedback on every call gives me immediate insight and coaching for my calls - this is HUGE!! I'm pretty sure every sales rep wants feedback. We want to know where and how to improve so that we can make more sales. Before Gong, I had to wait 8 hours for our call system to upload the call, then find the call in our call log, then download the 100mb+ recording, then find a way to send that file to my manager, THEN finally get feedback a few days later when they had time. By that time I hardly remembered the call and what they were coaching me on. With Gong's automatic insights, I get feedback right away! And the extra neat thing is it learns our team's style, sales process etc even more over time so the coaching is always improving.
What do you dislike about the product?
the only thing I dislike (which isn't really anything against gong as it's not part of their offering) is that it doesn't offer real-time feedback while ON the call. I've seen another platform that offered this, but it doesn't integrate with our CRM. So, as for Gong, it's incredible...
What problems is the product solving and how is that benefiting you?
more consistent coaching, faster feedback to sales reps, and also my sales managers LOVE Gong because they can easily sort, filter and search their reps calls very quickly; and even setup filters to email them calls that fit within certain parameters (e.g., calls over 5 minutes that mention the keyword 'contract terms'). we've seen our sales rep satisfaction up, conversations improve, cross collaboration where reps are learning from each other, and more effective management and coaching
Recommendations to others considering the product:
Get it now!
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