Gong
Gong.ioExternal reviews
6,588 reviews
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Great sales tool
What do you like best about the product?
I love the metrics. They help me to determine when I need to talk less and have given me insight into how to engage our clients better throughout the call.
What do you dislike about the product?
I wish there was a way to ENSURE that the sales person and the client are dialed in separately. It is better now that almost everyone is working remotely but when the sales person is on site, it throws off my call metrics.
What problems is the product solving and how is that benefiting you?
I have been able to tailor my talk tracks specifically to the client type and needs and have more impactful conversations.
Gong has helped our whole organization collaborate, improve our craft and close more deals
What do you like best about the product?
Ability to sort through the call quickly and analyze key phrases or talking points. This helps reps get a better understanding of where they excel but more importantly where there is room for improvement. Gong also filters different sectors of the conversation which makes breaking down the entire call (price, introduction, competitors, etc.) much easier to digest.
The usability and interface makes it easy to connect with Salesforce as well. No nee to spend time looking for specific calls when they are already linked to an account.
The usability and interface makes it easy to connect with Salesforce as well. No nee to spend time looking for specific calls when they are already linked to an account.
What do you dislike about the product?
There are times where the recording will start late or end early, but this is most likely user error. Overall there are no glaring issues with the software.
What problems is the product solving and how is that benefiting you?
Solving the problem of not being able to get better with every call we make. The benefits are listening to top performers, analyzing quality questions and implementing new techniques and strategies on our own calls which ultimately leads to more opportunities being created.
It is also a tremendous opportunity to listen to yourself and generate constructive feedback from managers and peers. Being able to listen to a situation that took place, re-create the conversation and try new tactics, questions or pivot the entire thing is very important for the next call and all calls going forward.
It is also a tremendous opportunity to listen to yourself and generate constructive feedback from managers and peers. Being able to listen to a situation that took place, re-create the conversation and try new tactics, questions or pivot the entire thing is very important for the next call and all calls going forward.
Recommendations to others considering the product:
It is the best available software for training sales reps and driving more deal closes. Vitally important for professional development and collaboration within a sales team.
Invaluable Tool To Support Daily Productivity
What do you like best about the product?
The seamless integration with daily-used productivity tools like Outlook, Teams, Zoom, Webex and more. The Transcript feature significantly reduces time for referencing. Clarify of audio and video recordings. Ability to schedule ahead of time. I like how I can skip to the next speaker when listening to a recording. I like how I can easily share with a colleague in my organization. I like how I can snip parts of the recording and share only the snipped part of the recording. I like how Gong continues to provide industry insight and has positioned itself as a trusted source for data-driven, proven strategies to improve sales outcomes.
What do you dislike about the product?
Voice-to-text is good but could be better. The button to access the call transcript should be more prominent. When starting a Teams meeting, Gong forces itself into the meeting without waiting for approval to Admit. I'd like to make it easier to include Gong into a meeting on adhoc basis as the meeting is being conducted.
What problems is the product solving and how is that benefiting you?
Mentoring support, to reference mentor calls for training and learning. Gong recordings makes it easier to on-board project resources that are joining in the middle of the project. When creating project deliverables, the transcript makes it easy to reference key topics discussed. Gong is particularly useful to review successful sales calls that other Directors have had. I often request the Directors to share the calls that resulted in a signed contract, so I can emulate the approach and tactics.
Recommendations to others considering the product:
I would highly recommend taking the time to familiarize yourself with the tool. It will prove to be your best friend, especially if you are a service provider to global clients. Sometimes with larger online meetings, especially in the pandemic, it is difficult to take notes on all the important topics discussed. If you have familiarity with Gong, it becomes easy to quickly refer back to the call and determine the appropriate next course of action based on a better understanding of the scope of the call.
Love what gong gas done for my sales process!
What do you like best about the product?
I love the ability to go back and read the transcription of what was said. The fact that subject matters are labeled for easy access to timestamps is a total game changer. I always end up picking up a small detail every single time I go back and relisten to my client conversations and pitches.
What do you dislike about the product?
Personally the only thing I dislike is the announcement of the gong recorder at the beginning of my zoom calls. Always makes for a nice awkward pause as soon as the client joins the call prior to engaging in conversation.
What problems is the product solving and how is that benefiting you?
I feel like i am able to holistically revisit conversations in order to provide maximum value and further show my attention to detail for my customers.
Recommendations to others considering the product:
I recommend if someone wishes their team to get more of an understanding of talk ratio's topics and conversation details. The ability for management to coach reps on skills remotely is extremely helpful and doesn't have the "big brother" type feel.
Brilliant Insights Lead to Solid Feedback
What do you like best about the product?
In the past, I have reviewed calls and received feedback from managers that are not directly connected to real, tangible moments between myself and a customer. With Gong, my manager and I can pinpoint exact moments and words that I use that make the moments on the phone stand out. It has made my learning and growth exponentially easier.
What do you dislike about the product?
Sometimes the transcriptions with Gong aren't accurate, but with time it learns more of my own speaking tendencies and can more accurately transcribe.
What problems is the product solving and how is that benefiting you?
There are a few silos that the impressions of calls can live in: in my own head (did that feel good/bad?), in my manager's head (when they listen to a call), in the customer's head (what did they leave with feeling?), and in the recorded version of the call.
Gong solves the siloing of these impressions by bringing the conversation into one space, allowing me to perform better.
Gong solves the siloing of these impressions by bringing the conversation into one space, allowing me to perform better.
Recommendations to others considering the product:
Ever wonder what makes someone feel great after a phone call with your team? Does training and implementing strategy for calls feel daunting or over complicated? Is there a lack of insight in your company as to why things are going the way they're going during your calls?
Gong will help.
Gong gives insight, suggestions and data on the performance of your team during calls. As an individual contributor, I find it immensely valuable to have a breakdown of everything I could possibly think of to help me perform better and serve customers at a higher level.
Gong is awesome.
Gong will help.
Gong gives insight, suggestions and data on the performance of your team during calls. As an individual contributor, I find it immensely valuable to have a breakdown of everything I could possibly think of to help me perform better and serve customers at a higher level.
Gong is awesome.
Great Product
What do you like best about the product?
Gong allows my team to work and grow together, remotely.
What do you dislike about the product?
The time that it takes to train new users on our team as we have grown quickly and utilize several platforms. This is a very minor dislike.
What problems is the product solving and how is that benefiting you?
Training, Gong effectively allows my team to meet our goals.
Recommendations to others considering the product:
Gong is great for teams of all sizes in all industries.
Critical to personal efficiency
What do you like best about the product?
I am a power user of the "transcribe" feature, and I enjoy the flexibility around sharing only snippets of calls with clients. Key for privacy.
What do you dislike about the product?
There have been several bugs or hiccups I have encountered where a call doesn't record.
What problems is the product solving and how is that benefiting you?
I no longer have to take tedious meeting notes- when I am on calls, I can actually focus on the conversation at hand and not have to worry about remembering every tiny detail.
Gong is an excellent way to track calls and recall information you may have forgotten!
What do you like best about the product?
The visuals are great to see who is speaking
What do you dislike about the product?
Gong is a fantastic application, only thing I don't like about it is there is no slide bar for the call like a video.
What problems is the product solving and how is that benefiting you?
Recording calls for Auditing and determining client needs.
Gong is a must-have
What do you like best about the product?
Gong allows me to supplement my note-taking with data driven recordings, and being able to listen to other team members' calls is an absolute life saver for the new remote lifestyle. I have used it at multiple sales organizations, and at this point consider it as essential as email or a CRM.
What do you dislike about the product?
Only snags I've run into are when it doesn't automatically record because a team member originally scheduled the call, and that team member didn't have their account sync properly. (Pretty easy to fix those ad hoc at the beginning of a meeting, though)
What problems is the product solving and how is that benefiting you?
I am able to more fully participate in a natural conversation instead of trying to scribble down shorthand notes. I know I can always recheck facts after the call by listening to the recording, and I'm able to leverage the natural language data afterwards to better hone my selling skills.
Recommendations to others considering the product:
Why are you still reading reviews? You should have bought Gong yesterday.
Gong is the best Voice Recording and Analyze tool out there
What do you like best about the product?
I love using gong recording features to analyze my calls and take notes after my calls have completed.
What do you dislike about the product?
So far I do not have any dislikes about the tool.
What problems is the product solving and how is that benefiting you?
coaching tools and listen to calls to take notes and action items after the fact
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