Gong
Gong.ioExternal reviews
6,588 reviews
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Gong has elevated my sales immensely!
What do you like best about the product?
Being able to listen to my colleagues calls. Being able to reevaluate my calls. Having my mentor and boss be able to tell me what I am doing right and wrong. I can study myself and others, and get better everyday.
What do you dislike about the product?
Sometimes it's hard to find certain accounts. Sometimes the labels are located wrong within the call conversations. However, these are very picky dislikes and generally fine.
What problems is the product solving and how is that benefiting you?
Tweaks in my sales pitch. Understanding where I can get better as a sales rep.
Recommendations to others considering the product:
If you want to hear your previous sales tactics, as well as listen to the best sales reps within your organization, I definitely recommend Gong.
Gong.IO
What do you like best about the product?
The ability to analyze and distill calls to make them succinct and digestable. I love the ability to speed calls up, slow them down, and send specific snippits. Gong is the most valuable tool in my toolbox, for both coaching and deal velocity.
What do you dislike about the product?
The search functionality remains a work in progress.
What problems is the product solving and how is that benefiting you?
Coaching and call reviews have become much easier to work through. The functionality allows me to improve as a salesperson and help give me minutes back in my day.
Recommendations to others considering the product:
Evaluate the whole company offering, including support, webinars, LinkedIn follows, etc. It is very impressive how invested they are not only in the product, but the entire company.
Gong is amazing for coaching and feedback!
What do you like best about the product?
Automatic recording, and transcribing of calls is incredible. I can't say enough how much this has helped me be thorough on follow-up calls.
What do you dislike about the product?
Not a whole lot - Sometimes it doesn't automatically join my WebEx or Zoom calls. This might be something I'm doing incorrectly however
What problems is the product solving and how is that benefiting you?
Coaching. I'm able to reach out to my team for feedback quickly and easily. And they can read along in my transcript very easily.
The most intelligent sales software I have ever used
What do you like best about the product?
I like that it integrates with my calendar so that Gong is invited to my customer calls automatically. The fact that I can share the call easily with other team members, create snippets, and see analytics like how much I talked vs. how much the customer talked is really insightful.
What do you dislike about the product?
I have noticed that the transcript is not as good in foreign languages, particularly Portuguese.
What problems is the product solving and how is that benefiting you?
Not having to worry about taking notes is great - it allows me to focus on the customer. Being able to analyze how I run calls and then quickly make changes. Sharing best practices or good examples of calls with the broader team allows us to upskill.
The best sales tool for marketers
What do you like best about the product?
I love that I can get customer input but listening to calls and I can see key pain points from gongs AI.
What do you dislike about the product?
I wish gong had an outreach like tool because I would buy it
What problems is the product solving and how is that benefiting you?
Sales coaching, call listening, marketing to listening to customers. We can use direct customer language to write marketing copy
Love being able to review and collaborate with the team!
What do you like best about the product?
I have enjoyed having Gong as a great way to collaborate with my team members on their calls, learn and also review my own calls to know where I can improve and what's working well. It's a great way to review quick stats on some things we may forget, like how much we are talking compared to our prospects and even how much time we are pausing between questions, little things that make a huge difference!
What do you dislike about the product?
I don't have any issues with Gong as of now!
What problems is the product solving and how is that benefiting you?
I've been able to review my own calls and focus on things I can improve on, listen to my own responses and how I'm doing overall and also listen to my colleagues calls, and learn from some of the conversations they're having and how they're handling certain objections.
Recommendations to others considering the product:
n/a
Grateful
What do you like best about the product?
The word by word feedback is great! It allows insight into each call and great for review.
What do you dislike about the product?
The website layout could be a bit cleaner, seems a little jumbled
What problems is the product solving and how is that benefiting you?
Problems being solved are tracking completed calls. Great benefits are tracking the calls
Recommendations to others considering the product:
Its a greta value add!
Great tool for those lazy at taking notes
What do you like best about the product?
Great a searching for key works and finding actions/next steps
What do you dislike about the product?
Layout can be a bit busy. There are so many features that you sometimes don't know all the possibilites.
What problems is the product solving and how is that benefiting you?
Note taking. This is really helping me with remembering calls and finding what I promised I'd follow up on.
Recommendations to others considering the product:
No recommendations
Gong has provided me access to a plethora of information including my colleagues calls
What do you like best about the product?
I like the layout, it makes everything very easy to search and find.
What do you dislike about the product?
I have not come across anything frustrating enough to remember!
What problems is the product solving and how is that benefiting you?
I get a real time example of what my calls with clients should look like. My managers have great examples picked out and they are easy for me to find within Gong
Gong really drives insights and allows for better coaching
What do you like best about the product?
The fact that Gong allows you to completely analyze your calls as well as other calls from people in your organization. It allows for complete transparency and drives better conversations as you move through the sales process. Nobody has the ability to transcribe all the details from a phone call within their personal notes. Gong solves for this by keeping a digital record of everything discussed and you can even go back through and tag spots in the call that matter most.
What do you dislike about the product?
Nothing at all. Gong is simple and clean to use. I have experience with other call recorders and Gong especially for sales works very well.
What problems is the product solving and how is that benefiting you?
Better note taking, collaboration, coaching for future interactions, case studies
Recommendations to others considering the product:
Definitely give it a good look! It can really be an improvement to your processes.
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