My main use case for Gong is call summarization, call recordings, AI summaries, and tracking operations.
Gong
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Maximize your growth by reviewing past calls
What do you like best about the product?
Transcription of the calls -- because it catches words that I couldn't understand on the phone call itself.
What do you dislike about the product?
Not much to dislike about it. All the features are quite helpful.
What problems is the product solving and how is that benefiting you?
Able to review and grow more as a Salesperson by being able to listen to past calls with my manager.
If they're from a different country, the transcription feature is super helpful when their accent makes it harder to make out the words.
Being able to leave notes at specific times in the calls to look back on is helpful when you're in the zone just making notes as you go, and can review them later.
If they're from a different country, the transcription feature is super helpful when their accent makes it harder to make out the words.
Being able to leave notes at specific times in the calls to look back on is helpful when you're in the zone just making notes as you go, and can review them later.
Gong enables efficiencies and value improvements throughout our customer-facing teams
What do you like best about the product?
Gong provides an easy interface for recording live meetings that are then integrated with our CSM platform Gainsight for team members to reference as needed. The transcript and AI insights are useful for quality control and improvement, and the generated notes make it easier to be flexible and engaged during the call since I don't need to worry about taking manual notes or documenting action items. I use it on all of my meetings except where the client's policy limits recording.
What do you dislike about the product?
The search interface could be improved as it isn't always easy to find all calls for a particular customer or to search by call type/content
What problems is the product solving and how is that benefiting you?
Automated note-taking frees up reps to focus during meetings, and collaboration on recordings makes it easy to share information among the account team
Gong is incredibly helpful!!
What do you like best about the product?
I love using Gong to review my client calls - not only does it help me to identify areas for improvement, but it also helps me to be fully present on a call rather than rushing to write notes because I know that if I miss something, I can go back and re-listen.
What do you dislike about the product?
Sometimes, Gong can take a few minutes to connect to the call - I wish I could automatically have it turn on when I start the meeting.
What problems is the product solving and how is that benefiting you?
Gong is helping to ensure our teams and managers can listen to and learn from each other as well as give feedback on our client call. It also allows us to be fully present and able to listen to our clients rather than stressing about having everything written down.
The best insurance policy in the game for sellers.
What do you like best about the product?
I value the ability to have a record of all commitments, exchanges, and follow ups while also being able to present with prospects and clients on calls. It's truly one of the most valuable resources I use.
What do you dislike about the product?
The platform has grown significantly over the past 5 years and can be a little clunky from time to time, especially when navigating directly to the recordings of calls. I wish the analysis took less time as well so that a follow up could be sent out within 10 minutes of the call ending.
What problems is the product solving and how is that benefiting you?
Gong solves many problems at once for me, but primarily ensures that I can deliver on what I've said I would without error.
Once you've gone Gong, you can't go back (as a sales rep)
What do you like best about the product?
Everything really, but the AI elements and search functionality are particularly impressive and useful. Haven't even taken full advantage of all of the features of the platform.
What do you dislike about the product?
It isn't perfect. Some of the call captures can be inaccurate at times. Same with the follow up emails that are AI generated.
What problems is the product solving and how is that benefiting you?
With as many meetings as I have, Gong provides a nice summary of each meeting and I can get into the details if necessary.
Great for my sales calls!
What do you like best about the product?
Gong has been a game-changer for my sales calls! It provides incredible insights into my conversations with customers, helping me identify trends, improve my pitch, and close more deals. The AI-driven analytics and call transcripts make it easy to review key moments and refine my approach. If you want to level up your sales game, Gong is a must-have! 🚀
What do you dislike about the product?
I can't delete certain calls on my calendar.
What problems is the product solving and how is that benefiting you?
Helping me create recaps and collect all the notes from my calls
Love Gong
What do you like best about the product?
Using Gong has been a game-changer for my growth.
Being able to rewatch my calls and review them with my manager has helped me sharpen my messaging and spot areas to improve. I also love having searchable transcripts—it makes it easy to update my notes and keep track of deal momentum.
It’s made me more thoughtful, more prepared, and ultimately more effective in my role.
Being able to rewatch my calls and review them with my manager has helped me sharpen my messaging and spot areas to improve. I also love having searchable transcripts—it makes it easy to update my notes and keep track of deal momentum.
It’s made me more thoughtful, more prepared, and ultimately more effective in my role.
What do you dislike about the product?
Sometimes I forget to tag the call or add a comment right after, and it can be tough to find it later when everything blends together. A bit more structure or reminders would be helpful.
What problems is the product solving and how is that benefiting you?
Gong helps me see exactly where I can improve.
By reviewing my calls, I can catch things I missed in real time—whether it's how I handled an objection, delivered value, or set next steps. It also makes coaching with my manager way more productive because we’re looking at real moments, not just relying on memory.
The transcripts and call summaries also help me update my CRM faster and keep deals on track without having to re-listen to everything.
Overall, it’s helped me become more intentional, confident, and consistent in my outreach.
By reviewing my calls, I can catch things I missed in real time—whether it's how I handled an objection, delivered value, or set next steps. It also makes coaching with my manager way more productive because we’re looking at real moments, not just relying on memory.
The transcripts and call summaries also help me update my CRM faster and keep deals on track without having to re-listen to everything.
Overall, it’s helped me become more intentional, confident, and consistent in my outreach.
The best sales assistant!
What do you like best about the product?
For me the best part of Gong has been the ability to focus on the customer during a call instead of taking notes. It allows me to be in the conversation and see things I would have missed because I was more focused on recording everything. It also helps me keep commitments, I use this after almost every call that I have. It is also super easy to use, I was able to jump right in without any guide.
What do you dislike about the product?
Sometimes It doesn't feel like the actual program is super easy to navigate. I'm not sure why though.
What problems is the product solving and how is that benefiting you?
Back to why I love it. It makes actually getting notes easy, and allows me to better fix my sales techniques.
Offers comprehensive call visibility with effective AI summaries and fantastic customer support
What is our primary use case?
What is most valuable?
The most valuable features of Gong are the call recording and AI summaries. The call recording feature is beneficial because it allows me to remember everything from a call, including slides shared, topics discussed, and next steps. Being able to search within the call for various keywords and topics is incredibly beneficial. Having call recordings and summaries helps our team have complete visibility into calls. Sales leadership can search by various parameters such as topics, keywords, deal stage, close date, and even see all email communication on the timeline feature. It helps everyone across the sales organization.
What needs improvement?
I wish the AI summaries were more accurate, and it would be nice if there were a way to include what a customer says about a specific topic in the AI summary. This is because when using the AI summary from Gong to log a call in Salesforce, it may leave out important details that I deem significant, which Gong’s AI may not.
For how long have I used the solution?
I've been using Gong for about five years now.
What do I think about the scalability of the solution?
Gong is very scalable.
How are customer service and support?
The customer support is fantastic. Every time we've needed something, they were quick to get back to us and resolve our issues.
Which solution did I use previously and why did I switch?
Gong was our first solution in this area.
How was the initial setup?
The initial setup was very straightforward, involving linking it to email and Salesforce, which every user can do via API.
What was our ROI?
I don't have a clear ROI, but it’s been incredibly beneficial regarding time savings.
What other advice do I have?
My biggest piece of advice is to ensure Gong suits your organization's needs and that it has all the right features. There are alternatives, such as SalesLoft, which has a module with call recording functionality. It's important to explore all the added features and benefits that Gong offers. I would rate Gong as a ten because it leaves little room for improvement. We love it, use it every day, and have not needed customer support. My overall rating for the solution is 10 out of 10.
Productivity with Gong
What do you like best about the product?
Being able to review recordings from other reps has been a great way to shorten my onboarding experience by hearing some of the seasoned reps deliver their pitch and handle objections.
Being able to review recordings from my own calls helps ensure I heard the right things. Knowing that the notetaker is in the meeting allows me to focus more on the direction of the call and worry less about capturing detailed notes.
Being able to review recordings from my own calls helps ensure I heard the right things. Knowing that the notetaker is in the meeting allows me to focus more on the direction of the call and worry less about capturing detailed notes.
What do you dislike about the product?
The AI summaries are usually very helpful but sometimes the accuracy is a bit off.
What problems is the product solving and how is that benefiting you?
Accelerating onboarding and better engagement and follow-up should translate to more deals.
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