Gong
Gong.ioExternal reviews
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Very helpful to go back and listen to calls
What do you like best about the product?
Transcript of the calls. It is a great platform.
What do you dislike about the product?
Sometimes some of the calls are only one-sided.
What problems is the product solving and how is that benefiting you?
Going back and listening to any notes I made in calls. Has fantastic benefits for improving.
A good Sales Intelligence platform
What do you like best about the product?
I like the automated transcription functionality and the ability to search within the calls. I also like the various little things that are very helpful, like the ability to make small snippets and organize them into folders and the call breakdown bar by topic of what's being discussed.
What do you dislike about the product?
Not much to dislike here, just that some links do not always work, even in the main menu - it will give an error for some reason.
What problems is the product solving and how is that benefiting you?
For me, it's understanding our customers and what they need so we can make better ads addressing those topics.
Great way of improving team interactions with clients
What do you like best about the product?
The insights and reporting, it makes everything so easy! Our team can measure the impact of the conversations and create key improvement points.
What do you dislike about the product?
I wish the topics in the recordings were more accurate, sometimes they are confusing or not accurate.
What problems is the product solving and how is that benefiting you?
Tracking our interactions with customers using clear KPIs was difficult, since there's some degree of subjectivity for human interactions. But with Gong is possible to understand in general lines what's going on.
Recommendations to others considering the product:
Use the reporting as much as you can!
Didn't know i needed it until i had it
What do you like best about the product?
Gong has a lot of fancy features that analyze your cadence and such, but what i find most useful is how it auto-starts on all my calls. I don't have to push the record button on Zoom. The other great feature is the sharing. I can share not only whole calls, but snippets of calls with my customers/prospects if needed. That is traditionally one of the hardest things to do with tools like Zoom etc. No one wants to listen to a whole call just to find the 3 minutes that are important to them.
What do you dislike about the product?
There are times where the recording doesn't join my call and I'm not sure why. I haven't figured out the pattern. It can be annoying because to get gong on your call it takes what seems to be a few minutes, which can be awkward waiting on the line with a customer for gong to join in because the customer wants the call recorded. Could be a me thing, but it's inconsistent.
What problems is the product solving and how is that benefiting you?
My biggest problem I solve is the forgetting what I spoke about with a prospect when the last time we chatted was 4 weeks ago. I quickly review the call and go in sounding like i know everything about our last interaction.
Great Tool!
What do you like best about the product?
The follow-up emails sent after the call to help track action items.
What do you dislike about the product?
Nothing really. Customers often have questions, It would be great for users to have an FAQ that could be sent to customers to answer questions.
What problems is the product solving and how is that benefiting you?
Solving quality problems and making sure that action items are documented. Helps with focus on calls, since I can go back and review, I can concentrate on the call and worry about the notes later.
Recommendations to others considering the product:
Figure out the international use case, may not work in some countries.
Mirror Mirror on the Wall
What do you like best about the product?
Gong gives you the opportunity to hear yourself, and change your pitches, your talk tracks until you and your clients like what they are hearing.
Easy to use in regards to the platform.
Love the availability of reading the script and not only hearing, useful to access information during calls.
The Filler words meter.
How easily everything is separated with colors and bubbles allowing you to go back to what you said, what the clients said and easily referring back to a certain instance.
Activity chart, being able to hear to my colleagues and business partners to make sure we are talking about similar things, and making sure I am hitting the correct spots according to what was said to the client.
I love the swag with the puppy!
The ability to tag and share the calls, and the opportunity to listen to calls on the app.
Availability of downloading the videos recorded in order to further training.
Easy to use in regards to the platform.
Love the availability of reading the script and not only hearing, useful to access information during calls.
The Filler words meter.
How easily everything is separated with colors and bubbles allowing you to go back to what you said, what the clients said and easily referring back to a certain instance.
Activity chart, being able to hear to my colleagues and business partners to make sure we are talking about similar things, and making sure I am hitting the correct spots according to what was said to the client.
I love the swag with the puppy!
The ability to tag and share the calls, and the opportunity to listen to calls on the app.
Availability of downloading the videos recorded in order to further training.
What do you dislike about the product?
Nothing is too bad or to dislike, if the reports of deals could be downloaded it would be great.
Dislike the fact that some of the recordings are unavailable due to states or privacy laws.
Dislike signing in ever time I log into the website, instead of SSO through ADP.
Would love to have more options regarding emails, and what is included in the daily or weekly emails.
Dislike the fact that some of the recordings are unavailable due to states or privacy laws.
Dislike signing in ever time I log into the website, instead of SSO through ADP.
Would love to have more options regarding emails, and what is included in the daily or weekly emails.
What problems is the product solving and how is that benefiting you?
Solving pitch problems, gaps in the sales process. Lack of fluidity in speech and vocabulary used. Listening to tone and pitch of sales voice.
Realized benefits such as better speech patterns, not using filler words and or using pauses correctly.
Benefits in keeping track of your current deals, with amounts, and benefit in keeping track of what has been said during deals to ensure transparency and confirmation.
Realized that you can share calls with clients when they dont recall some of the things they have shared with you.
You can go over the script with partners to develop a plan for sales, and for allignment.
Realized benefits such as better speech patterns, not using filler words and or using pauses correctly.
Benefits in keeping track of your current deals, with amounts, and benefit in keeping track of what has been said during deals to ensure transparency and confirmation.
Realized that you can share calls with clients when they dont recall some of the things they have shared with you.
You can go over the script with partners to develop a plan for sales, and for allignment.
Recommendations to others considering the product:
Look at this for the development of any sales teams, customer service teams or anyone handling calls and service with clients and people.
Easy to review errors made by reps regarding the conversations they are having with clients.
Review the information provided by clients, or during calls
Reviewing what information was shared during calls to ensure transparency
Could save you during a review of what was said during the calls, avoiding misunderstandings.
Easy to review errors made by reps regarding the conversations they are having with clients.
Review the information provided by clients, or during calls
Reviewing what information was shared during calls to ensure transparency
Could save you during a review of what was said during the calls, avoiding misunderstandings.
Seriously high tech
What do you like best about the product?
Transcribing the calls is cool. Transcribing and indexing the calls is way cool. Transcribing, indexing, and analyzing the calls is amazing. But then they added alerts based on keywords, holy wow.
What do you dislike about the product?
The name. When I first heard of 'Gong', I thought of some type of sales attribution software, like alerting people that you made a sale. Maybe I'm missing it, but I don't know what Gongs have to do with call transcribing.
What problems is the product solving and how is that benefiting you?
Taking perfect notes. Remembering who was on certain calls. Attending calls you didn't really need to attend.
Recommendations to others considering the product:
If you would like to use AI to analyze all the calls that your sales folks are making.
Great call recording and training solution
What do you like best about the product?
I like that the calls are recorded and transcribed. It's very easy to then take either of those and share them with your team (for further analysis or training) or your customer.
What do you dislike about the product?
The navigation is a bit clunky. I wish that it was more user friendly. You really have to click around to get where you want to go. For example, if you want to just send a clip of a recording to a customer, you have to click share and follow the prompts. I'd rather be able to edit the clip on the main screen and then take that and share it. Might just be some user error and preference, but it's what I dislike.
What problems is the product solving and how is that benefiting you?
Gong allows us to record calls and share results easily. Call recordings are used for training, further analysis and detail that a technical team may need to review, or to collaborate with customers.
It's saved us a lot of time and has helped us to be more accurate with details of a call.
It's saved us a lot of time and has helped us to be more accurate with details of a call.
New to Gong, love this tool
What do you like best about the product?
Having the recording available to review after calls and to use as prep for future calls, being able to allow my boss visibility into my calls to help coach me up
What do you dislike about the product?
I wish the recordings transcripts were a little crisper and accurate.
What problems is the product solving and how is that benefiting you?
Having the recording available to review after calls and to use as prep for future calls, being able to allow my boss visibility into my calls to help coach me up. Seeing the call metrics is helpful in getting the prospect to speak more
Amazing sales tool
What do you like best about the product?
Analytics on my sales calls. Allows me to be precise in my selling. I love the the data and key insights into each call.
What do you dislike about the product?
I don't have a lot to say that is bad. The one thing I can think of is I can't add Gong to an outbound cold call. I would love to have you help me figure that out. If I call a prospect from my cell phone I would love to click something and have Gong join the call.
What problems is the product solving and how is that benefiting you?
Gong allows me to tie each sales call together enabling me to get the most out of each call. I know this has shortened my sales cycle and helped me close more deals
Recommendations to others considering the product:
This is a no brainer if precise selling is important.
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