Gong
Gong.ioExternal reviews
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Love Gong - It saves my deals!
What do you like best about the product?
Gong is very helpful if you're taking as many meetings as I do weekly. (over 20+)
There are times I have back to back to back meetings and I always rely on Gong to refresh my memory on how that meeting went and the details involved.
There are times I have back to back to back meetings and I always rely on Gong to refresh my memory on how that meeting went and the details involved.
What do you dislike about the product?
The dashboard is not the easiest to use at times. There's so much insight available and I have trouble finding specific calls at times.
What problems is the product solving and how is that benefiting you?
The problem Gong solves is the ability to focus on specific details after the call is completed. Once a customer starts naming a list, I used to ask them to repeat or pause. Now with Gong, I know my conversations are recorded so that I can go back and listen when I need to.
Gong is one of our most valuable sales enablement tools
What do you like best about the product?
Gong is great for analyzing call stats, sharing recorded demos and for working deals. Lots of the newer features launched are as powerful as our internal CRM and provide visibility into my deal workflow.
What do you dislike about the product?
the search feature can be very stubborn and not helpful most of the time.
What problems is the product solving and how is that benefiting you?
Gong solves our ability to properly communicate post sales demo. We can see deal progress and analyze performance on calls.
GONG used as a sales manager
What do you like best about the product?
listening to my team's calls, and calls from others who have been in the sales job longer and have become experts. i can coach my own team but then show them what good looks like
What do you dislike about the product?
literally can't think of anything. wish we could hear recordings from more states :)
What problems is the product solving and how is that benefiting you?
it makes it easy to coach especially when you have a larger team and can't hear people's calls. i also am realizing the benefit of being able to go back and see what clients said for pipeline updates
Recommendations to others considering the product:
use it. it is a gamechanger for sales managers especially in the virtual environment
Account DIrector
What do you like best about the product?
The ability to quickly access insights from previous calls as I prep for upcoming calls. The AI component that can dissect each call so as I aim to go back & jump right to past pricing discussions, competitive topics, etc. so I can head into a call fully prepared. Our sales enablement team also uses Gong to record all of our internal training calls & after-the-fact will flag specific topics covered so if I was unable to attend (or simply want a refresher) the training session, I can hop right into the key areas of the training. I haven't dove into the deeper analytics as much as I would like to but the insights you can garner as a rep are incredible. Understanding talk time/ratio, open ended questions asked, etc. can drastically help improve the way reps go-to-market.
What do you dislike about the product?
Yet to find any issues with the way that Gong diagnoses calls or provides results for recorded calls. Could be nice to have the ability to add gong to calls that are setup externally (feature could exist, I just know about it) where I could click to 'add Gong' to the call mid-call for example. The platform is intuitive & any rep that has used for more than a month will likely argue that it's a need to have, not a nice to have.
What problems is the product solving and how is that benefiting you?
Understanding previous conversations & what next steps should look like. Easy way to stay organized & prep for calls.
Recommendations to others considering the product:
Ability to add Gong Recorder to external calls.
I use Gong every day
What do you like best about the product?
Transcripts- I can listen to the calls of Senior Enterprise AEs and borrow their talk tracks as a script through the transcripts feature.
What do you dislike about the product?
I don't like the lay out of all activity that's taken place with an account when I search by Account Name. I just want to see the call recordings laid out.
What problems is the product solving and how is that benefiting you?
Up-leveling my talk tracks/recalling what was said in a meeting.
Gong will make you a better rep - especially as companies go remote
What do you like best about the product?
- How easy it is to find specific parts of the conversation
- Areas to improve (patience, how interactive you are with clients)
- Having a library that accumulates our entire team's calls
- Areas to improve (patience, how interactive you are with clients)
- Having a library that accumulates our entire team's calls
What do you dislike about the product?
- AI has a little ways to go, some of the data can be off
- Similar for transcripts, words can be a little off - still, not a huge downfall, because you can easily find exactly what part of the conversation you can to review in the recording if needed
- Similar for transcripts, words can be a little off - still, not a huge downfall, because you can easily find exactly what part of the conversation you can to review in the recording if needed
What problems is the product solving and how is that benefiting you?
- Improving sales tactics, messaging, questions, process
Conversational Analytics. Get better outcomes!
What do you like best about the product?
Ability to review data of each call. Understand trends in wins & losses. Get tactical in your coaching of reps!
Our ability to understand after reviewing what the customer is telling us allows us to be even more strategic and collaborative in our sales recommendations
The collaboration across teams using Gong is unparallel.
Our ability to understand after reviewing what the customer is telling us allows us to be even more strategic and collaborative in our sales recommendations
The collaboration across teams using Gong is unparallel.
What do you dislike about the product?
Dont try to be a CRM tool. Focus on the platform and more conversation analytics. Not deal management
What problems is the product solving and how is that benefiting you?
solving how we can help our reps tweak their game. we've realized significant benefits in our SMB teams who are trying to take on sales!
Recommendations to others considering the product:
Just invest. Let go of thinking "oh god I'm recorded now"
Definitely recommend!
What do you like best about the product?
Love the integration with Zoom and the fact that I can reference any call I've had in the past.
What do you dislike about the product?
That it doesn't offer transcript for other languages.
What problems is the product solving and how is that benefiting you?
Being able to jump into a sales cycle at any point and catching up thanks to Gong.
Game changer for Working from home
What do you like best about the product?
I love using this as a personal coaching tool for myself. Being able to hear the conversation and see talk ratios/stats is super helpful in bettering myself as a sales rep.
What do you dislike about the product?
There isn't anything I dislike so far - it's been easy to use.
What problems is the product solving and how is that benefiting you?
Determining what I can do better, and areas where I need to improve. For example, I've noticed in the past few weeks my sales have been down a bit, and with Gong I can play back those calls to see what I've changed, notice patterns, and use that to get back on track!
Recommendations to others considering the product:
do it! you won't regret it.
Gong is a wonderful tool!
What do you like best about the product?
I love that I can easily go back and listen to all of my sales calls. I also love how there is coaching and it monitors how much I talk vs the client.
What do you dislike about the product?
I don't like how some times it doesn't capture my words correctly.
What problems is the product solving and how is that benefiting you?
I am solving the problem of forgetting things I spoke about with clients because I can now go back. This also helps me to see what I am doing wrong and how to improve.
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