Gong
Gong.ioExternal reviews
6,588 reviews
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Gong for onboarding
What do you like best about the product?
Searching by topic has made onboarding in my role incredibly easy. Shadowing calls can be overwhelming - especially if my schedule has conflicts. Now I can join all the calls I want, with the ability to listen to other calls, calls before I joined my company, and revisit calls and demos for training purposes.
What do you dislike about the product?
Hearing my own voice, sometimes search is faulty.
What problems is the product solving and how is that benefiting you?
I'm solving for my own learning curve and using Gong to codify our onboarding process for new members of the team. It makes it easy to spread out our knowledgebase by call snippets and highlight great calls that explain important topics.
GONG Videos help me stay on track across all clients
What do you like best about the product?
Being able to hear from the mouth of the client what objectives or key takeaways were when I may miss all the detail in my note taking
Opportunity to learn through past calls
Opportunity to learn through past calls
What do you dislike about the product?
I do not dislike anything about GONG its
What problems is the product solving and how is that benefiting you?
Recording valuable client. feedback
Gong Review from PitchBook
What do you like best about the product?
I love being able to listen to calls from other colleagues. I also like that GONG highlights filler words like "um" or "like" so that I am more aware during calls. Being able to find a call by keywords is also helpful when preparing for calls.
What do you dislike about the product?
I don't use all the features but the features I do use are very helpful.
What problems is the product solving and how is that benefiting you?
If there is a call where I don't know a lot about the industry or profession to get a better understanding and questions to ask during the call. It is also great to go back to re-listen to any calls that you had a while ago with a client for a quick refresher on what was discussed.
Great For Training
What do you like best about the product?
The way they analyze keywords. Very clean and organized
What do you dislike about the product?
Nothing. Workflow are simple and easy to use
What problems is the product solving and how is that benefiting you?
Great for listing to questions about competitors
Every sales team needs this tool!
What do you like best about the product?
1. Pipeline management, can view activities from cradle to grave on deals.
2. Sharing sales calls for training purposes/client engagement
3. Reliable and easy to use
2. Sharing sales calls for training purposes/client engagement
3. Reliable and easy to use
What do you dislike about the product?
Nothing except that it feels like Big Brother is watching you
What problems is the product solving and how is that benefiting you?
See what I like best about GONG
Recommendations to others considering the product:
N/A
Getting better everyday with Gong!
What do you like best about the product?
Daily coaching to improve presenting!...
What do you dislike about the product?
Currently, I have not found any dislikes
What problems is the product solving and how is that benefiting you?
Gong keeps all my sales cycles perfectly organized in an easily accessible platform. Its helped me realize when to speak and when to listen in turn improving my patience.
Recommendations to others considering the product:
Trust the coaching Gong provides. It will allow you to improve in areas of need and sharpen your skills in areas already advanced.
Great Service
What do you like best about the product?
I like that it takes notes of my meetings. It is super helpful to get the recap emails. I also like that recorded calls are easy to view.
What do you dislike about the product?
We've had some issues with security restrictions in areas like Canada, that made this service hard to expand globally.
What problems is the product solving and how is that benefiting you?
Logging product feedback is the main solution we're using Gong for. Before Gong, conversations would happen with clients and we would say, "I wish that was logged." Now the process is automatic.
Recommendations to others considering the product:
I like this service. I sometimes have problems getting the recorder to work, but when it does it is very helpful. This product has been very good at allowing me to look back at calls and share them with other people within my company.
Life Changing
What do you like best about the product?
I like the ability, that it allows for me to review calls, and asses them with the team so that I can further improve our sales performance.
What do you dislike about the product?
Not as user friendly as other apps, and sometimes it doesn't not record certain calls.
What problems is the product solving and how is that benefiting you?
Tracking sales metrics, seeing how we can modify our pitch and conversations to further improve my teams performance.
Recommendations to others considering the product:
Evaluate your companies needs, make sure you convert your employees the importance of a product like Gong. It is such a revolutionary product and should be a must for all sales and any other customer facing role. It makes a huge difference in the way you learn to transmit your message and it is also a great training tool for anyone incoming into a role. They are able to access real live conversations and understand their role better.
I love gong!
What do you like best about the product?
I use it predominantly to record zoom meetings and then share the recordings with my customers. It is also really helpful for coaching opportunities with my manager or other people on my team. It is one of the primary ways that I trained and onboarded when I was new to the company. I probably don't use all of the available functionality, but so far have had a great experience. I also love how you can integrate directly with salesforce to loop in additional recordings for analysis.
What do you dislike about the product?
It is very sales oriented. I am not on a Sales Team perse, but some of the stuff is not very relevant to me.
What problems is the product solving and how is that benefiting you?
- Recording meetings automatically
- Being able to share those meetings
- Effectively manage action items after meetings
- Being able to share those meetings
- Effectively manage action items after meetings
Recommendations to others considering the product:
None
Game changing tool
What do you like best about the product?
The ability to review calls in detail and share with collaborators
What do you dislike about the product?
It is not simple to add recording to a call that was not pre-scheduled.
What problems is the product solving and how is that benefiting you?
You are able to listen much more closely and not focus on note taking.
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