Gong
Gong.ioExternal reviews
6,575 reviews
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Absolute game changer when time is your most valuable resource
What do you like best about the product?
Hard to say - the AI feature to ask anything, love the recap email AI can throw together. The ability to ask AI questions.
What do you dislike about the product?
AI could be better! More accurate, more consultative
What problems is the product solving and how is that benefiting you?
As an SMB rep, sometimes it's so easy to forget exactly what's going on with each different account. With Gong, it's so easy to go in and ask exactly what's going on with your deal, where's the risk at. It helps me get up to speed and also points out things I may not have known already.
Invaluable tool for call insights, learning, and growth
What do you like best about the product?
Gong has been an essential part of my workflow as a Business Development Representative. I primarily use it to review Discovery meetings that my Sales Executives lead, helping me gather detailed notes, AI-generated insights, and action items. It makes it easy to go back, catch anything I missed live, and prepare stronger follow-up. In previous roles, I've also used Gong to listen to peer calls, which was incredibly helpful for coaching and sharpening my talk track. Gong makes learning, preparation, and ongoing improvement so much easier.
What do you dislike about the product?
I haven’t had any negative experiences with Gong so far. My use has been somewhat limited to reviewing meetings and training, but in those areas, it has been consistently reliable, intuitive, and valuable.
What problems is the product solving and how is that benefiting you?
Gong helps me easily capture key details from Discovery meetings, so nothing gets missed. It also helps me sharpen my skills by reviewing calls and learning what works. It saves time, improves follow-up, and makes me a stronger, more effective BDR.
Achieve higher productivity with time saving AI sales tool
What do you like best about the product?
It automatically tags along to my hosted meetings to take notes and record the discussions. I no longer have to take my attention/focus away from my clients to take notes. It then sends me a summary of the key points and action items. I also search for pertinent and important details of my calls, helping me plan and strategize on next steps
What do you dislike about the product?
The downside of using Gong is that everyone in your company can see your calls and meetings. If you have a micro management team, they can use this to track your activities, scrutinize your discussions and pick apart what you didn't do well on and use it as ways to measure your performance
What problems is the product solving and how is that benefiting you?
It help solve captures and organizes customer interactions, reducing the need for manual data entry
Summarise AND search
What do you like best about the product?
Been using Gong daily for 6 months now and its capabilities to summarise and search transcripts, accounts and call participants are just unmatched. Extremely helpful as I was ramping up, as it meant I could easily "shadow" calls and also have my teammates offer feedback on my calls. It's easy to use, integrates seamlessly with our CRM and the absolute winning feature is the very effective summary of call highlights and next actions.
What do you dislike about the product?
Sometimes the speech to text transcript isn't accurate but it's probably on average 80% there
What problems is the product solving and how is that benefiting you?
Customer success, internal visibility and knowledge sharing
Centralizes Workflows with Effective Call Analysis
What do you like best about the product?
I love how Gong allows me to prepare for follow-on meetings with its mobile app. It helps me get a recap and potential questions to ask during conversations with prospects. The call recording feature is also great, as it helps me review conversations, base my follow-ups on those, and improve with the ratings it provides for each call. This way, I can scale what works and spot what doesn't. I also appreciate that Gong centralizes work for me in one single platform.
What do you dislike about the product?
I wish Gong was embedding in Outlook mail, so I can use the templates from Gong directly from Outlook. So I don't have to go back and forth for the emails since I prefer the Outlook interface better than Gong.
What problems is the product solving and how is that benefiting you?
I use Gong to centralize work on a single platform, review call recordings, improve with call ratings, and prepare for follow-up meetings effectively.
Such a Dynamic tool for calls!
What do you like best about the product?
I enjoyed the transcripts a few years ago when I first started using Gong. Now with the advent of AI for call summaries and recap email drafting the tool has reached a whole new level of useful. I'm able to join a call with the assurance that each item will be notated and relayed back to me with valuable insights.
What do you dislike about the product?
I wish there was a way to curate recap emails. While the system captures important details from meetings rather masterfully, I find myself making edits to each draft to sound more like me. If I could input that somewhere on the front end so I could just review and send instead of reviewing, editing, formatting and sending- that would be ideal.
What problems is the product solving and how is that benefiting you?
It helps me stay on top of note-taking and save time on meetings. Before, I would have to interrupt clients on calls as I was notating things by hand. Now I rely on Gong to record and compile important information in a handy summary. And if I need the details, it's all laid out in the transcript.
Gong is cool
What do you like best about the product?
I really like the ai call summary feature at the click of a button. I enjoy using the ai for asking questions about the calls based on my specific needs.
What do you dislike about the product?
It’s glitchy at times the recorder doesn’t show up. I have to import my calls manually.
What problems is the product solving and how is that benefiting you?
We particularly use Gong for call coaching and we are in the process of adoption for this through our entire sales team. We’ve gotten everyone connected and the next steps are the analyze coaching.
Improving myself
What do you like best about the product?
The ability to review my calls and colleagues. An old trick in sales is to shadow the top player and learn. I get to do that everyday if I want to.
Sales Enablement is the key to growth and by reviewing I can enable myself rather than rely just on one or two people.
I login everyday and use it for pipeline, learning, and AI before my next call.
Sales Enablement is the key to growth and by reviewing I can enable myself rather than rely just on one or two people.
I login everyday and use it for pipeline, learning, and AI before my next call.
What do you dislike about the product?
not really a dislike, more of a feature request. the ability to add format to the AI email writer. I find myself rarely using it because the format screams AI to me. I more use it just to get ideas from.
What problems is the product solving and how is that benefiting you?
NoteTaking is the biggest. The ability to go back and take notes after the call and use AI to find certain areas. Gives me the ability to be fully present in my call.
Revolutionized my sales
What do you like best about the product?
I can focus on the conversation at hand without needing to worry about taking notes or involving other people. Also the AI functionality is a life saver for getting summaries of the convo and writing follow-ups
What do you dislike about the product?
The voice in the beginning of the call can be a bit unnerving, but you can use it as an ice breaker with prospects
What problems is the product solving and how is that benefiting you?
Reduce time to follow-up
Focus on conversation rather than notes
Focus on conversation rather than notes
SDR - Net new prospects
What do you like best about the product?
Great to review past calls and demos at a high level without taking too much time
What do you dislike about the product?
Calls expire over time, so it is tricky when finding a past opportunity from years ago
What problems is the product solving and how is that benefiting you?
Sales enablement and reviewing my calls
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