Gong
Gong.ioExternal reviews
6,589 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Review SCP
What do you like best about the product?
Recording calls of everyone for new hires to do shadowing. helped me a lot when i entered the company. I used it a lot to learn from other salespeople. I like being able to listen to myself after the calls, and also that my teammates can do shadowing to me, it makes my learning curve faster. I also like the dsahboards, really easy to use, and also that you can see calls not only from your team but from thw whole company.
What do you dislike about the product?
That they dont automatically record, many I have to to them manually and enter the videos I recorded via zoom. I think everything else is great, i havent had any trouble at all with gong. I would think it would be good, if just on the calendar invitations at gmail, you could add a gong mail address which automatically enables gong to record the meeting on that day. That would be easier and faster than going to the webpage and programming it manually.
What problems is the product solving and how is that benefiting you?
Shadowing. remembering calls and what customers said, showing my work. I like a lot that I can go back to my calls, check them out, see the transcripts and remember what the customer said, many times I forget.
Recommendations to others considering the product:
great tool for shadowing employees on calls, great for sales trainings. Also if you need to monitor your workforce calling.
Fantastic Tool to improve your sales org
What do you like best about the product?
Insight to word tracks and sales process
What do you dislike about the product?
This tool has been effective for my org.
What problems is the product solving and how is that benefiting you?
Identifying gaps in reps sales process and improving closing skills
Gong changes the game for all departments
What do you like best about the product?
Gong allows me to re-access the needs of my clients once a call is completed. In Customer Success, you are consistently having to leave breadcrumbs internally and externally. For your client, you have to make sure that you are adding value the entire way. Gong allows me to highlight and review client's calls and their needs. Sometimes I can even find new requirements that they need to feel successful with our team, myself, and our product.
What do you dislike about the product?
I wish there could be reminders or pop-ups with my clients. For example, you highlighted this with your client - here is a notification. Do you do this?
What problems is the product solving and how is that benefiting you?
With Gong, we are able to surface the gaps within our organization and communication across multiple channels. We are also able to address the consumer buying journey - where are those gaps in the journey, how can we create a better experience, where did we not set expectations correctly.
Revolutionary for sales positions
What do you like best about the product?
I love the fact that the Gong gives you the ability to filter calls through specific word tracks and shows stats for how long your talk ratio is vs. your prospects. Its super convenient for training and just to brush up on your skills.
What do you dislike about the product?
Nothing! Gong is a great site to listen to calls!
What problems is the product solving and how is that benefiting you?
I haven't had any problems.
Great Tool for Analyzing calls
What do you like best about the product?
Being able to analyze the calls, and search on key words
What do you dislike about the product?
Nothing so far, I am a relatively new user, learning to use the tool.
What problems is the product solving and how is that benefiting you?
Better tracking of meetings, notes from meetings, verifying what was said in meeting
Fast, Reliable, Clear.
What do you like best about the product?
Clear audio when you listen to it. Great analysis
What do you dislike about the product?
Nothing. Gong does exactly what is says.
What problems is the product solving and how is that benefiting you?
I can always turn back to a call and review.
Recommendations to others considering the product:
Great software
Extremely Valuable
What do you like best about the product?
I love how it records my call, but then also breaks down some unique stats like talk time (me vs customer) and interactivity.
I also really love how I can share parts of the call with my team, comment for others to review parts, and use it to review with my manager.
I also really love how I can share parts of the call with my team, comment for others to review parts, and use it to review with my manager.
What do you dislike about the product?
I wish it did more with contributing to helping me and my manager review specific parts of calls.
I also wish it integrated with more platforms outside of SFDC
I also wish it integrated with more platforms outside of SFDC
What problems is the product solving and how is that benefiting you?
Being able to listen to calls, its helped me ramp 10x faster
Great for seeing which messages are resonating with sellers and buyers
What do you like best about the product?
Super easy way to listen to calls to understand which stories are resonating with buyers, and which stories and messages sellers are choosing to implement into their calls and demos. As a marketer, this is helpful to see your work in action.
What do you dislike about the product?
I don't have any notable dislikes of Gong.
What problems is the product solving and how is that benefiting you?
I'm in PR/comms, so I use Gong to see which of our company key messages, benefits, features, etc. actually make it into sales calls. By understanding this, I can better understand the messages/features we should bring to our larger market/awareness key messages used in comms, PR and social campaigns. That way, the entire go-to-market team is "singing the same song" and sharing the same info to our prospects and customers.
Best sales tool I've ever used
What do you like best about the product?
As a remote employee being onboarded, Gong has been essential for my on-demand learning. I can listen to every type of call from any sales rep at my company anytime I'd like.
What do you dislike about the product?
Sometimes I wish it would allow me to restrict access to certain calls of mine to only my managers as opposed to every rep in the company.
What problems is the product solving and how is that benefiting you?
Training is so much easier as opposed to having to shadow real-time calls. I am also less concerned about not being able to take down every note my prospect says--I can go back and listen to every aspect of the call and catch what I missed.
So easy and insightful
What do you like best about the product?
I love that I get an email each day with a recap of my team's calls and meetings (recorded and transcripts). Once I review the calls and provide feedback in the comments section, my reps get an email with my feedback that we can review in our weekly 1:1's. No longer do IO need to join as many calls, and I can coach so many more people with access to the recordings. I think this is a great tool for coaching your sales teams and provide feedback on what they did well and where they could make impreovments.
What do you dislike about the product?
Sometimes customers comment on the gong attendee in the web-meeting. We have had to dismiss the recording a few times. But once we explain that it's recording the meeting for internal coaching, most customers are fine with it.
What problems is the product solving and how is that benefiting you?
We are solving the problem of time and people! By having access to Gong and recorded meetings, I can review calls when its convenient for me and give feedback as well. I don't have to be available live for all of the calls, especially when I have a busy week and its not possible to join as many customer calls.
So far, I have been using Gong for about 1-2 months and I find the ability to give feedback valuable. Plus we can click into specific parts of the recording to hear what the customer is saying, versus playing the entire recording waiting to hear the whole conversation... You can search the recording by keyword as well, which makes it a time-efficient tool for call coaching.
So far, I have been using Gong for about 1-2 months and I find the ability to give feedback valuable. Plus we can click into specific parts of the recording to hear what the customer is saying, versus playing the entire recording waiting to hear the whole conversation... You can search the recording by keyword as well, which makes it a time-efficient tool for call coaching.
Recommendations to others considering the product:
Give it a shot, you have nothing to lose... You only have sales intelligence to gain.
showing 2,711 - 2,720