Gong
Gong.ioExternal reviews
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Great tool for sales teams
What do you like best about the product?
Call intelligence and the analytics behind them. Being able to review calls
What do you dislike about the product?
Nothing at this time, everything seems to be great for what we use it for
What problems is the product solving and how is that benefiting you?
Visibility into team member calls, ability to coach team members based on data provided
Great platform for Coaching, Product updates, Competitive intel, Notetaking, and Deal momentum
What do you like best about the product?
Love the deal page, seeing where I have the most momentum with clients. The insights are awesome, E.g. if my deal is multithreaded with more than 3 people it has a 17% high chance of closing. Always use it review notes from calls I might have missed.
What do you dislike about the product?
Buffer times can be a bit slow and the native Zoom recordings take a while to process.
What problems is the product solving and how is that benefiting you?
Coaching from leadership, product getting insight to feature requests, deals dropping off due to no decision, missing notes to refresh before a call
Recommendations to others considering the product:
Hop on their training webinars to get the most out of the tool
Excellent insight into deals and calls
What do you like best about the product?
Gong helps you not only listen and review your own calls, but learn from top performers in your organization. A great study/coaching tool for those looking to level up their sales process.
What do you dislike about the product?
The recorder doesn't allow you to listen in live to someone else's call anymore. Only complaint.
What problems is the product solving and how is that benefiting you?
I'm identifying gaps in my own questioning and areas to improve upon. Using it to learn how the best of the best ask questions and maneuver the cycle.
Amazing Experience with Gong, 2 months in
What do you like best about the product?
As a sales leader, it's been so helpful for deal tracking with insights beyond what reps are inputting into our CRM. For coaching purposes, easily being able to tag calls and give coaching directly in calls have made immediate impacts.
What do you dislike about the product?
Only thing I dislike is that the Deals dashboard doesn't update in real time. Other than that I'm enjoying Gong a lot more than the previous Revenue Intelligence software I used, because of it's awesome features and user friendliness.
What problems is the product solving and how is that benefiting you?
Remote onboarding has been solved smoothly and we've benefited by having more coaching opportunities brought to our attention through Gong's automated emails. Gong has also made pipeline reviews more objective rather than subjective due to the insights provided in the Deals dashboard. We have a lot of internal collaboration, so tagging colleagues in calls has made things a lot easier for internal visibility and collaboration.
Best Coaching tool I've used!
What do you like best about the product?
UX is great and the ability to not only listen but read call transcriptions takes the guess work out of sales coaching. I use it in every 1:1
What do you dislike about the product?
I we had the integration with email feature, that seems like it would be very beneficial
What problems is the product solving and how is that benefiting you?
Ambiguity of deal coaching, removing the loss of truth during the knowledge transfer from rep to leader. This has also allowed me to listen to way more calls than I could have if I was attending in person or live on the phone.
Game-changer
What do you like best about the product?
Hard to chose my favourite things... but I love that I can see email and call activity in one place! Much better visualization than SFDC and you don't have to worry about logging activities. The training opportunities and tips within the app are unparalleled. We've had call recording software in the past, but nothing like Gong. Kudos to my sales leaders for switching over.
What do you dislike about the product?
Yet to find something... sometimes the calls take a beat to load but I'm sure that's true of any software.
What problems is the product solving and how is that benefiting you?
The transcript is mostly ACCURATE! Most call recording software promises this, but I've only seen it to be true with Gong. HUGE time saver when I can't go back and listen.
The Holy Grail of Note Taking, Refining Talk Track, Understanding Data = Insights
What do you like best about the product?
The ability to spend more time actively listening to your prospects/customers allows for a more fluid conversation with the results showing themselves in the Pipeline generated after just the first month of using Gong.
Increasing competition while using the data from each team's talk track to refine, adjust, and execute each call to become better on an individual level and across the Org is one of my favorite features.
With The Video and fully automated Talk Track with access to narrow and filter based on talk points or each speaker allows for a streamlined process of getting the information you need for the pipeline and the best next steps you may have missed in realtime without the help of Gong by your side.
Increasing competition while using the data from each team's talk track to refine, adjust, and execute each call to become better on an individual level and across the Org is one of my favorite features.
With The Video and fully automated Talk Track with access to narrow and filter based on talk points or each speaker allows for a streamlined process of getting the information you need for the pipeline and the best next steps you may have missed in realtime without the help of Gong by your side.
What do you dislike about the product?
The recording bot at the beginning of each call for each prospect joining the call- this kills me! lol
What problems is the product solving and how is that benefiting you?
Solving the UMMMM crisis with real-time feedback to show your mentees while they are finished with the call drives home how important a fluid talk track is once they hear it back for themselves.
Use Gong to get Better
What do you like best about the product?
Gong is an amazing tool that allows employees to go back and listen to customer calls. It provides extremely useful stats on each call to how effective your sales approach is when discussing clients - i.e. are you asking enough questions, are you pausing long enough during pricing, what percentage of talk time is yours vs the customer. Its also extremely useful for both learning / training purposes, but also to hear back to specific moments to reference in future calls.
What do you dislike about the product?
The only downside of gong that I can think of is that some employees might feel as if they are always being constantly watched or listened too. In sales, occasionally it pays to talk a bit unprofessional to build repour (i.e. talk about local events or swearing), but there may be fear of getting in trouble if anyone is able to listen back.
What problems is the product solving and how is that benefiting you?
Gong allows teams to find exactly where calls went wrong or exactly where calls went right. Teams can learn from these moments, disseminate it throughout the team, and continue learning/developing your pitch. Personally, I have been able to hear other members of our team and their pitch without having to be on the call or in person, so then I can use some of the skills in my own approach. It has helped me dramatically. It is arguably the most useful tool in our tech stack and was most beneficial for me in my onboarding process to get up and running as fast as possible.
Recommendations to others considering the product:
If you have sales teams, use Gong!
Huge value for a person focused on product market fit
What do you like best about the product?
I love going back to a call and be able to skip through conversations by person to find key discussions and summaries of calls. I am able to quickly remember what happened in the last call and drive to valuable next steps, all while maintaining engagement through the actual call instead of trying to capture notes.
What do you dislike about the product?
Nothing at this moment. One call I'm listening to now is a bit choppy but I'm not sure why so I can't blame Gong, yet :)
What problems is the product solving and how is that benefiting you?
Recording sales calls that allow us to quickly review and identify opportunities and what is the right product to recommend to their need.
Quick and Easy Insights
What do you like best about the product?
I love that I have a recording and a transcript of all my calls and that I can easily share the full calls or even snippets with my team and/or clients. I also really appreciate having a record of what I said I'd do before our next call. It really helps me stay on top of things with my clients and fulfill my end of things before our next session together. I also really appreciate all the insights it gives me after my calls compared to where our company standards are. Trying to keep my talk time down or making sure I ask enough questions is a really cool thing to think about on the call and makes it almost like a game to me to see if I can get calls with no recommendations for improvement afterward.
What do you dislike about the product?
I don't like that I have to choose how many days to share my calls with my clients. A lot of what I do is training, so letting them have access forever, would be a nice option, instead of selecting a certain number of days.
What problems is the product solving and how is that benefiting you?
Because I use it on all my client calls, I forget what I'm supposed to do between calls less often. This allows me to do everything I said I'd do, and even sometimes more, because I spend less time trying to remember what I said on a call and more time actually working on the things I promised.
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