Gong
Gong.ioExternal reviews
6,571 reviews
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Gong is awesome
What do you like best about the product?
I can learn from senior people at my company any time I want to. I can know what happened with clients for calls I missed quickly with an AI summary.
What do you dislike about the product?
Wish the analysis was quicker but that's being a little picky
What problems is the product solving and how is that benefiting you?
Quickly getting up to speed on calls. Training myself.
A simple way to maximize your impact.
What do you like best about the product?
Being able to focus 100% on empathic listening while not having to take notes is extremely valuable.
What do you dislike about the product?
Unfortunately hard to navigate at times.
What problems is the product solving and how is that benefiting you?
The pain of going through recordings or missing out on important things clients/prospects say while being too focused on taking notes yourself.
Gong has become instrumental in fostering clear communication
What do you like best about the product?
Gong has become super helpful in making communication clearer, especially for my sales. From my experience, by recording and transcribing what's said, Gong gives you a solid record of conversations, so there's way less confusion. It's AI also figures out the important stuff, which lets teams focus on what really matters in their communication. This leads to better follow-ups, everyone being on the same page, and a clearer understanding of what customers want, which makes the whole communication thing much smoother. Plus, it's super easy to use, I use it daily, and it integrates seamlessly with HubSpot.
What do you dislike about the product?
Takes almost a full business day to transcribe and analyze calls.
What problems is the product solving and how is that benefiting you?
It solves the problem of not having a reliable record of conversations, which can lead to confusion and misunderstandings.
Spotlight on Account AI
What do you like best about the product?
The Account AI feature gives me a holistic, real-time view of engagement across an account — pulling in signals from calls, emails, and activity across stakeholders. It flags risk factors like disengagement, sentiment shifts, or lack of multithreading, and gives me suggested actions before issues surface. This has made my customer reviews sharper, my renewals more predictable, and my cross-functional conversations way more informed.
What I appreciate most is how Account AI synthesizes data I’d normally have to dig for manually. Instead of spending time piecing together a timeline or who’s been active, Gong surfaces it in seconds — and highlights gaps I might’ve missed.
What I appreciate most is how Account AI synthesizes data I’d normally have to dig for manually. Instead of spending time piecing together a timeline or who’s been active, Gong surfaces it in seconds — and highlights gaps I might’ve missed.
What do you dislike about the product?
Static dashboards and reports: It can be difficult to fully customize reporting views or build flexible dashboards that match unique KPIs or business models.
Limited call tagging options: Users often want more granular, automated tagging based on nuanced conversation details or internal taxonomies.
The search functionality is sometimes clunky — it doesn't always surface relevant calls or moments efficiently, especially when searching across large teams or long timeframes.
Filters can be overwhelming or inconsistent, especially when trying to isolate specific speakers, topics, or time windows.
Limited call tagging options: Users often want more granular, automated tagging based on nuanced conversation details or internal taxonomies.
The search functionality is sometimes clunky — it doesn't always surface relevant calls or moments efficiently, especially when searching across large teams or long timeframes.
Filters can be overwhelming or inconsistent, especially when trying to isolate specific speakers, topics, or time windows.
What problems is the product solving and how is that benefiting you?
Gong has been a game-changer for surfacing real-time insights across both customer behavior and broader market shifts. It allows me to zoom out from individual conversations and start identifying patterns across my portfolio — what objections are coming up more frequently, what features customers are excited about, and where engagement may be dropping.
Wha trully increase of productivity means!
What do you like best about the product?
I like that it takes care of all I would have to do during a call; I can just focus on the audience's questions and points. Gong will summarize, condense, put it into an organized way, and even create the email for me! I can truly focus on my client's questions and pain points.
What do you dislike about the product?
I dislike the idea of it going away! I believe there could be a guide, with a step-by-step process on how to set users up to speed and use the most of Gong!
What problems is the product solving and how is that benefiting you?
Gong allows me to focus on what is important during calls. I can be 100% present, I don't have to make notes or anything I can just let it work and ask later, collect information about the call and review the important points after the call ends.
Makes surfacing customer requests super easy
What do you like best about the product?
I really appreciate the AI generated data and insights. It makes reviewing customer calls very easy.
What do you dislike about the product?
I dislike that I can't surface the exact recordings I'm searching for as simply as I'd like.
What problems is the product solving and how is that benefiting you?
Gong makes it easier for me to be more present during client calls reducing my need to take notes. Gong also helps to maintain an accurate log of customer requests and account progression.
gong's usefulness blew away skepticism from sellers. Sales, prospects and customers love it
What do you like best about the product?
Gong makes it so much easier to capture value, notes, follow up and key actions. it makes coaching easier, selling better and organizing both personal actions and teams much easier
What do you dislike about the product?
I've also wish that gong was able to proactively update CRM fields based on conversations - even if it verified those updates first.
What problems is the product solving and how is that benefiting you?
Gong helps me keep track of calls, follow ups and account strategies. It helps me take fewer notes and stay in the moment in calls. It helps me coach my reports and help others, and reminds me of history with accounts,
Gong is a game-changer for any sales or CS rep
What do you like best about the product?
Gong simply makes my life easier, whether this is with forecasting, follow-up or coaching. Gong was ahead of the curve with their usage of AI and this makes it incredibly simple to quickly gain insights on an account/call and take action.
What do you dislike about the product?
There is nothing in particularly that I dislike about the platform, I haven't had any issues at all.
What problems is the product solving and how is that benefiting you?
Gong is a massive time-saver, particularly when following up on calls. It is also great for understanding your tendencies on calls and improving as a salesperson.
Essential Part of my Sales Workflow
What do you like best about the product?
Gong provides me with concise, actionable recaps of every recorded sales call, highlighting key discussion points, next steps, and important customer insights. This saves significant time by allowing me to quickly review essential details without re-listening to entire conversations.
The platform’s conversation intelligence goes beyond simple transcription. It analyzes tone, engagement, and talk ratios, and identifies buying signals and objections-delivering insights that help refine sales strategies and improve future interactions.
The platform’s conversation intelligence goes beyond simple transcription. It analyzes tone, engagement, and talk ratios, and identifies buying signals and objections-delivering insights that help refine sales strategies and improve future interactions.
What do you dislike about the product?
Gong’s workflows and summaries are somewhat rigid, which can be frustrating for teams with unique or highly customized processes. Also the tool is very expensive!
What problems is the product solving and how is that benefiting you?
Gong eliminates guesswork in sales calls, helps standardize best practices, and identifies at-risk deals early.
Making life easier across sales, marketing, product and partnerships
What do you like best about the product?
Listen Later for mobile
Speeding up calls to 1.5x speed to make listen later more efficient
Ability to see who is speaking when, and the topics at those points
Filtering to alert / notify on specific conversations and topics
Integrates well with a number of tools
Speeding up calls to 1.5x speed to make listen later more efficient
Ability to see who is speaking when, and the topics at those points
Filtering to alert / notify on specific conversations and topics
Integrates well with a number of tools
What do you dislike about the product?
mobile app not intuitive as id like
would like to insert a sales methodology (not the process - MEDDPICC) so that i can help coach on better discovery, in addition to the coaching it can provide on process.
would like to insert a sales methodology (not the process - MEDDPICC) so that i can help coach on better discovery, in addition to the coaching it can provide on process.
What problems is the product solving and how is that benefiting you?
Making reps more efficient and productive
Enabling my time to be focused on key product and partner segments
Speeding up new hire ramp time
Enabling my time to be focused on key product and partner segments
Speeding up new hire ramp time
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