Gong
Gong.ioExternal reviews
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Game Changer
What do you like best about the product?
Being able to listen to calls and give feedback at the proper moment has been imperative to coaching new employees. It has also made it feel more like being in the office.
What do you dislike about the product?
That it is difficult to tell what stage the sale is in depending on where the calls are associated? The user experience could be improved as well as it is not as intuitive as it could be.
What problems is the product solving and how is that benefiting you?
Being able to listen to what my team is doing and check for knowledge gaps or incorrect information. It has been instrumental in coaching especially while remote.
Effective way for re-assessing calls overall
What do you like best about the product?
The playback feature which shows the length of time that each individual caller was on and speaking. I also really love that you can speed up the audio playback speed (essential for listening to the calls again on a crunch lol) and also the transcribe feature - that has been a HUGE life saver for most call reviews I've done alone!
What do you dislike about the product?
As with any other transcription portion, sometimes the words can be off. With that, I will sometimes notice that the called out "action items" in follow-ups are off or incorrect. I think that with better training on how to enhance my use of the tool, I could actually benefit personally for how to better make "call outs" in calls so that I don't have to continue to take my own notes and can use Gong for that :-) which would be a huge deal for what calls we are doing here at our company! That could actually lead to use of the features like that being increased company wide - very likely by way of us hosting or doing more internal training on best practices/use of Gong overall for our customer success longevity!
What problems is the product solving and how is that benefiting you?
Definitely the playback for customer calls and training purposes. Being in such a complex and ever-changing industry, the ability to have call playback on demand is huge for us in areas of support and training.
Zoom+Gong takes it to 11
What do you like best about the product?
The visualization of conversations by participant on the timeline and rapid scroll. Got to mention the searchable In synch transcript as well.
What do you dislike about the product?
What’s not to like... Gong has no competition!
What problems is the product solving and how is that benefiting you?
Quickly review and search all aspects of our recorded sales calls.
Recommendations to others considering the product:
Give it a try, you will be impressed.
Gong is the Best!
What do you like best about the product?
The call analytics has really transformed how I listen to my own calls and review my performance. I specifically enjoy the speak break down analytics that help me understand how much of the call I am driving versus how much of the call my customer is driving. As a coaching metric it allows me to better assess my effectiveness as a software consultant. This goes hand in hand with the system provided tips that not only make recommendations but also back up those recommendations with my own analytics. It is impressive to work in a system that provides such involved details and gives me action items I can implement moving forward.
What do you dislike about the product?
As of right now there hasn't been much to dislike.
What problems is the product solving and how is that benefiting you?
The first thing that I solved with Gong is my ability to find calls seamlessly with effective search ability. In my role I regularly review calls for myself and to share with colleagues. Gong has really helped streamline this process. This goes hand in hand with my ability to share those recorded calls. At HubSpot, we have a strong emphasis on coaching and having the ability to quickly pull the call recording is pivotal. I lastly have to call out Gong's call analytics. Not only is it a great coaching tool but it also allows me to segment my calls effectively. These are all very noticeable differences from my previous solution as each of these benefits all gave me problems within my previous solution.
Recommendations to others considering the product:
Gong is an intuitive platform that provides tons of effective coaching metrics that are not just valuable to individual contributors but also managers.
Gong is great!
What do you like best about the product?
Call libraries are a great way to segment out good vs bad calls/review them
What do you dislike about the product?
wish it was faster in uploading net new calls to the platform
What problems is the product solving and how is that benefiting you?
providing more feedback to sales reps about their performance
Very helpful!
What do you like best about the product?
I love that I can go back and rewatch the calls I've previously made and use those to both remind me what was discussed as well as find ways in which I can improve. I use Gong as a virtual tutor, so it is really convenient for me to be able to go back and watch those previous calls! I also really love that I can see the comparison between when I talked versus when the other person talked! That is really awesome!
What do you dislike about the product?
I would like to be able to add notes to the call that are linked to a specific time. That would be very helpful for me!
What problems is the product solving and how is that benefiting you?
As a tutor, I use Gong to analyze my own lessons and see how I can improve and my boss does the same thing. He watches and then makes suggestions on where I can improve!
Surpassed all expectations!
What do you like best about the product?
Overall I like the simplicity of being able to gather call data, and centralize it into one UI. Previously we were fragmented across Salesloft, Zoom, and an internal tool. It is really easy to use, and once configured correctly we have no worries around enabling/disabling recording.
What do you dislike about the product?
There were some sections of the documentation that were a bit outdated since they moved from an old school zoom integration to a Native Zoom integration. While the documentation was a bit confusing, our AM was amazing and responsive as we were getting things up and running.
What problems is the product solving and how is that benefiting you?
The main problem we wanted to solve was recording all calls for call coaching, with an emphasis on discovery calls to understand early deal mechanics to adjust our early sales strategy. Very quickly we found that our cross functional peers were keen to listen to calls as well, since there was a desire to hear the voice of the customer. Very quickly they became invested in the tool, and love the ability to hear the exact phrasing customers use when describing problems as they think about roadmap and material production.
Helpful tool for Customer Success Leader
What do you like best about the product?
Interactivity Metrics. Automated email alerts with suggested calls to review. People Timelines- show how many people within an account we are engaged with.
What do you dislike about the product?
Some inconsistency with Gong automatically joining calls.
What problems is the product solving and how is that benefiting you?
Ability to scale coaching efforts and review calls faster at increased speed.
Get rid of FOMO in calls
What do you like best about the product?
No need to worry about missing something in the calls.
No need to take notes and it allows to focus on the call than writing the notes
No need to take notes and it allows to focus on the call than writing the notes
What do you dislike about the product?
Current Integrations are good, but need more integrations and also the flexibility to automatically add Zoom meetings using a Gong add-on in Zoom and google calendar.
What problems is the product solving and how is that benefiting you?
Meeting notes and having a history of recordings and also the best part transcripts.
Exceptionally helpful!
What do you like best about the product?
Not only the recordings but the actual breakdown of the recordings
What do you dislike about the product?
The lack of the ability to share recordings to friends and colleagues
What problems is the product solving and how is that benefiting you?
Reviewing quality of client calls and substance from internal meetings
Recommendations to others considering the product:
It is truly a game changer for sales teams. It provides a ton of value.
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