Gong
Gong.ioExternal reviews
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Saved My Hind End More Than Once
What do you like best about the product?
Being able to get the written transcript to show what was and/or was not said. able to go back and review for specific questions and answers, and be able to use it for teaching new reps!
What do you dislike about the product?
announcing the recording when people are talking disrupts the flow at times. Sometimes the recorder shows up late and announces itself
What problems is the product solving and how is that benefiting you?
Training for new and seasoned reps. Being able to go back and show the customer that something was not promised or that something was discussed.
Recommendations to others considering the product:
just buy it, it will pay for itself
Very Easy & Valuable for a New CSM team
What do you like best about the product?
Easy to set up and train our reps. We use this for call auditing, requirement reviews for projects and training.
What do you dislike about the product?
I can't think of too many downsides to Gong. We weren't aware of SSO capability out of the box but that was probably just not a question we thought to ask during discovery which is on us.
What problems is the product solving and how is that benefiting you?
Training new hires by stocking a call example library, call auditing/QA with tagged feedback and project management/scoping. Our sales team also obviously uses the tool for sales prospecting and call coaching but as a CS leader, I love the value this provides post-signature as well!!!
Automated & Convenient!
What do you like best about the product?
I deal with a ton of meetings, and when I ran them on my own, I forgot to record the meeting countless times. This automated feature provides me a great reminder of our next steps and takeaways.
What do you dislike about the product?
Only thing I find annoying is that the automated prompt "that they are recording" is a bit abrupt and cuts off the conversation, but it is necessary.
What problems is the product solving and how is that benefiting you?
It helps me stay on top of the call. It's super convenient and great reference from calls from months back to revisit client discussions. And its shareable so I can ensure my team has context.
Amazing tool for reps that are ramping
What do you like best about the product?
Easy to use, and also breaks each conversation down by topic
What do you dislike about the product?
Sometimes it's slow to load or the transcripts don't get the words 100% right
What problems is the product solving and how is that benefiting you?
Makes coaching easier and makes following up with prospects easier because you can go back to what was said
Business Development Manager
What do you like best about the product?
What I like best about gong is retrieving all my calls/ voicemails to remember what was said - helps with follow-up!
What do you dislike about the product?
Not many downsides outside of learning the ropes and navigating at times - but that's more of an experience with Gong type of thing.
What problems is the product solving and how is that benefiting you?
The main problem I'm trying to solve is not missing anything with my prospects, i.e., what was said, when was it said, etc.
I've realized that even studying my tone of voice, my delivery, and what I said or, even more important, what my prospect says is GOLD for improvement.
I've realized that even studying my tone of voice, my delivery, and what I said or, even more important, what my prospect says is GOLD for improvement.
UpSkilling at it's Finest
What do you like best about the product?
Gong is exceptionally user-friendly and easy to integrate into a daily work routine.
What do you dislike about the product?
The least helpful thing about Gong is that it does not always accurately track how many calls you listen to or comment on.
What problems is the product solving and how is that benefiting you?
Gong has been extremely helpful for me, someone who is new to the sales world, to listen to my colleague's calls and take notes and upskill.
Great product!
What do you like best about the product?
Records my calls and so helpful for note taking and action items
What do you dislike about the product?
I wish they had many more integrations. I hope that one day they will take recordings and put them into action items in decks and in sites.
What problems is the product solving and how is that benefiting you?
Notes and knowledge sharing for calls.
Wonderful tool for feedback and ongoing professional growth, manager coaching customer interactions.
What do you like best about the product?
Accurate transcripts of calls to skim through quickly and being able to share training recordings with clients.
What do you dislike about the product?
Nothing to dislike yet so far very good.
What problems is the product solving and how is that benefiting you?
Becoming better at running meetings and general client interactions.
GONG IS AMAZING
What do you like best about the product?
What do I like about the software?
The UI is fantastic, I love Gong's heatmap of communication feature, it makes forecasting so much easier, so easy to listen to anybody's calls to see what the most successful reps are doing, and the list goes on. Ever since my company implemented Gong (we reviewed all their competitors as well), my sales skills have increased, and I've closed more deals because of it. I honestly can't say more about how much I've loved the software
What do I like about the company?
Not only is Gong a great software, but they release amazing content for salespeople. All of their content is data-driven and I've improved as a salesperson because of what Gong does BEYOND their existing software.
The UI is fantastic, I love Gong's heatmap of communication feature, it makes forecasting so much easier, so easy to listen to anybody's calls to see what the most successful reps are doing, and the list goes on. Ever since my company implemented Gong (we reviewed all their competitors as well), my sales skills have increased, and I've closed more deals because of it. I honestly can't say more about how much I've loved the software
What do I like about the company?
Not only is Gong a great software, but they release amazing content for salespeople. All of their content is data-driven and I've improved as a salesperson because of what Gong does BEYOND their existing software.
What do you dislike about the product?
The only thing that comes to mind is understanding and getting used to the Salesforce integration.
What problems is the product solving and how is that benefiting you?
- Forecasting and knowing how real each deal is
- Ramping period for sales reps
- Providing feedback to reps
- Being able to go back and listen to every call (Before Gong, we relied on how good each sales reps notes were)
- Ramping period for sales reps
- Providing feedback to reps
- Being able to go back and listen to every call (Before Gong, we relied on how good each sales reps notes were)
Recommendations to others considering the product:
Make sure to follow them on LinkedIn and subscribe to their emails, they post amazing content
Fast, easy to use and very useful
What do you like best about the product?
The app and portability of the application
What do you dislike about the product?
That occasionally the calls are only recorded from the seller's phone
What problems is the product solving and how is that benefiting you?
Trying to solve some of my call weaknesses with clients. It is helping me improve
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