Gong
Gong.ioExternal reviews
6,600 reviews
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Gong experience
What do you like best about the product?
Love the fact you can search keyword and look for specific calls.
What do you dislike about the product?
Not sure why specific calls are skipped for recording, and some recorded calls are not recorded correctly; if you listen to those incorrectly recorded calls, you cannot make out what anyone is saying.
What problems is the product solving and how is that benefiting you?
Nothing right now.
Recommendations to others considering the product:
Make the search function better.
Amazing Solution for Sales!
What do you like best about the product?
Gong is the best sales enablement tool any sales rep could ever ask for. I use it almost every day, listening to top performers to train up fast on new products. The transcription and AI functionality is insane - the fact I can type in one keyword and surface up dozens of relevant calls is immensely helpful. And that's not even getting into the deal tracker and team reporting capabilities. I love the product and love the brand, there's always cool resources. Thank you all!
What do you dislike about the product?
It'd be really if any sales rep could surface up issues with transcription. For example, "QA" gets transcribed to "cog." Not a showstopper by any means, but it'd be nice if regular users outside of admin could surface up issues with unique business jargon the system can't pick up on.
What problems is the product solving and how is that benefiting you?
It hits on a lot of pain points: sales enablement and onboarding new reps like me. Quality Assurance for sales reps (making sure they're running calls correctly). Note-taking and recording, so I can fully listen on calls and go back to watch for additional insights from the call. Insights from calls around talk time, etc.
Game film for sales teams
What do you like best about the product?
That it auto-joins my calls.
The Library is easy to navigate.
It's easy to share calls amongst peers and leaders.
The insights are potential game-changers.
The Library is easy to navigate.
It's easy to share calls amongst peers and leaders.
The insights are potential game-changers.
What do you dislike about the product?
Nothing, really. The AI and the speech-to-text aren't perfect, but that's not a dislike. It's not like anyone else has a better version of them.
What problems is the product solving and how is that benefiting you?
I use it to learn from my interactions and plan for the next ones. This leads to a better understanding of my customer and prospect interactions, as well as better preparation for the next ones.
Recommendations to others considering the product:
Reviewing your calls as a rep allows you to learn from your converations. But what's unique about it is that it's not just learning from your performance. It also gives you a chance to reevaluate your customers and prospects. I can't imagine being a sales rep without the ability to go back and review calls both for improved performance and planning for future conversations.
Easiest way to achieve daily incremental improvement
What do you like best about the product?
Let's me easily review specific parts of a call.
What do you dislike about the product?
There is not anything that I dislike about the solution.
What problems is the product solving and how is that benefiting you?
I also like that it helps me prep for calls, I can see key words so that I know what we discussed.
Extremely powerful tool to help take your conversations to the next level!
What do you like best about the product?
The call analytics are pretty amazing. They have opened my eyes to multiple things that I never knew I did. Some good, some bad :) I also like the ability to be able to see how I stack up to othere members of my team and department.
What do you dislike about the product?
I don't know whether I would consider this a "dislike," but there is a tremendous amount of transparency across the team. I believe it is ultimately a good thing, but it's a little weird to have anyone at the company see all your metrics, listen to call recordings, etc. Again, I think that rather than a "dislike," it is more of an adjustment.
One thing that I would defintiely consder a dislike is how slooooow Gong is to load certain pages. I could easily hit refresh on our team page and come back 8-15 seconds later and it would have jsut loaded. If it is going to be slow to load (I understand there is a considerable amount of data). than provide us with a single dashboard that helps to encompass everything on one screen. Right now you have to go to Team, Home (to see upcoming), analytics, etc.
The support bot is pretty useless. I tried using that at one point and really got nowhere. That was pretty discouraging.
One thing that I would defintiely consder a dislike is how slooooow Gong is to load certain pages. I could easily hit refresh on our team page and come back 8-15 seconds later and it would have jsut loaded. If it is going to be slow to load (I understand there is a considerable amount of data). than provide us with a single dashboard that helps to encompass everything on one screen. Right now you have to go to Team, Home (to see upcoming), analytics, etc.
The support bot is pretty useless. I tried using that at one point and really got nowhere. That was pretty discouraging.
What problems is the product solving and how is that benefiting you?
I have been in my current role for quite some time now and would consider myself pretty knowledgeable. However, as a result, I tend to talk pretty quickly and maybe not let conversations breathe the way I should. Gong makes sure to point that out. Another thing that I have found to be pretty cool is the ability to almsot use Gong as a competition amongst team members to have more calls during the week.
Recommendations to others considering the product:
To consider the transparency of the tools. I think it is ultimately a good thing but an adjustment.
Make yourself Better, Use Gong!
What do you like best about the product?
I love how you can search in the call to see how many times you mentioned certain words and also the team watch aspect. It makes it easier for training.
What do you dislike about the product?
No much, can't think of any. Overall a great service.
What problems is the product solving and how is that benefiting you?
It is helping me get my close rate up! In team meetings, we can dissect any call and find out why something did or didn't close.
Game Changer in Sales
What do you like best about the product?
Gong is great not just for listening to sales calls but for training new starters remotely.
You can also create lots of specific types of search / filter to find exactly what you're looking for.
You can also create lots of specific types of search / filter to find exactly what you're looking for.
What do you dislike about the product?
Sometimes the transcription is inaccurate
What problems is the product solving and how is that benefiting you?
- Able to train new sales starters remotely when they're unable to shadow colleagues physically.
- Able to filter calls by specific words/phrases/topics to find the calls that need coaching on
- Links to the CRM so can search for calls by vertical or industry for precise coaching
-Scorecards allow for easy feedback that is also trackable as a report to make it easy to track improvement
- Able to filter calls by specific words/phrases/topics to find the calls that need coaching on
- Links to the CRM so can search for calls by vertical or industry for precise coaching
-Scorecards allow for easy feedback that is also trackable as a report to make it easy to track improvement
Sales Training Simplified
What do you like best about the product?
Going back and taking notes on things I missed in a discussion.
What do you dislike about the product?
There is nothing at this point that I dislike about Gong.
What problems is the product solving and how is that benefiting you?
I'm solving problems with identifying both specific and subtle pain points for potential prospects.
Transparency AND Insights! This is the best tool for any customer facing tool
What do you like best about the product?
I love that the call is transcribed and I can search by keywords used within the calls to find answers quickly
What do you dislike about the product?
That the shared links expire after so long
What problems is the product solving and how is that benefiting you?
I can now pay 100% attention to my clients on calls because the call is recorded and transcribed. If I ever need to learn more about a certain process I can do a keyword search and find calls with similar topics to listen to
Best call review app out there!
What do you like best about the product?
Gong allows for much insight into your calls and how to improve. The option to read your call instead of listening also speeds up call reviews and saves you from hearing your own voice. Instant insights such and % talk time and call scoring make learning strengths and weaknesses easy. I also love the ability to simply tag whoever you want to listen to your call as opposed to sending them an email. Would recommend this for any ORG making calls!
What do you dislike about the product?
The upload speed of the calls sometimes takes longer than I want but not the end of the world.
What problems is the product solving and how is that benefiting you?
Learning more about the way I call and what to change also being able to review calls from other successful teammates makes learning from the best easy and encouraged.
Recommendations to others considering the product:
Use it! You will not regret to the insight gained from this powerful tool.
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