Gong
Gong.ioExternal reviews
6,600 reviews
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Must have for call reviews
What do you like best about the product?
I like that it's easy to review calls, teammates can leave comments at specific points in the call and link directly to it. Great for collaborating with the team and eliminating any subjective opinions from customer communications
What do you dislike about the product?
This is nitpicking, but sometimes when I search for a specific customer call I have to refine the search
What problems is the product solving and how is that benefiting you?
Call reviews, peer-feedback
Great tool for getting better!
What do you like best about the product?
The feedback after each call, great to have and helps create notes for future needs. I also really like the feedback about talk time, patience, and ways to improve
What do you dislike about the product?
Not much; it is a great platform that we use daily. It is pretty accurate and great to have.
What problems is the product solving and how is that benefiting you?
We can see where we lose our buyer in the process and constantly improving our objection handling. We love being able to score and share calls between our team and listen to make them better.
nice reports
What do you like best about the product?
statistic very detailed, to work much better
What do you dislike about the product?
layout not so easy to find everything i need
What problems is the product solving and how is that benefiting you?
review calls very good
Recommendations to others considering the product:
nice tool, very detailed, help to improve calls with clients
Fantastic call recording and sales optimization software
What do you like best about the product?
The ability to track calls and specific words and phrases being used. The new Salesforce integration is great too.
What do you dislike about the product?
Not much - it doesn't keep me signed in on my laptop despite trying to save my login info which is a minor inconvenience.
What problems is the product solving and how is that benefiting you?
Rep activity reporting, referencing historic calls, sharing talk tracks, and tracking certain words and phrases.
Gong has changed the way I make sales calls!
What do you like best about the product?
Ability to go back & listen to past calls to see where I can improve or collect information I missed. Also allows me to listen to top rep calls to see what they are doing
What do you dislike about the product?
Sometimes the texts aren't translated properly
What problems is the product solving and how is that benefiting you?
I realized I needed to let the DM finish what they are saying before trying to answer.
Not just a tool for the Sales team...
What do you like best about the product?
call analysis and the ability to mark up calls and provide feedback to the team.
What do you dislike about the product?
We weren't a huge fan of Gong not being compatible with GoToConnect services this required us to do a fair amount of systems changes in order to fully utilize Gong services.
What problems is the product solving and how is that benefiting you?
problems we are solving include: call analysis and keyword searching through multiple reps calls to find identifiable trigger words.
Training, Messaging Tweaks, Learning, Connecting... What doesn't Gong do?
What do you like best about the product?
The best part about Gong would have to be the interactive feedback feature. This feature helps my team and I learn from each other's wins and mistakes. It also helps us to sharpen skills and prepare for future roles. It's a great place to work shop and tweak messaging, and even sometimes, have a laugh. Second, AI call breakdown makes it quick and easy to find what you need in a call. At an even more basic level, it's just nice to have a catalog of every call I make.
What do you dislike about the product?
You call me out for talking too much 🤣 It's hard to find a legitimate dislike, but I'd say sometimes it can be a bit slow to upload my calls from Sales Loft. Also, fewer restrictions on which calls can/cannot be heard, but that may be administrative.
One thing that could be added is a collaborative listen/learn feature. Where all team members can sit in and listen to a call giving real-time
One thing that could be added is a collaborative listen/learn feature. Where all team members can sit in and listen to a call giving real-time
What problems is the product solving and how is that benefiting you?
Sharpening my sales skills, strengthening my messaging, understanding my own product/company/coworkers. I've onboarded at my new company more quickly, set more meetings, honed messaging. I can even go watch AE calls to prepare for my promotion.
Recommendations to others considering the product:
Take plenty of time to explore the nooks & crannies with your team so you don't miss any features or create any bad habits. Actively utilize the feedback & playback tools for exponential growth in call quality.
Great tool for managers
What do you like best about the product?
The ability to see transcripts instead of staring at a boring zoom call. I can quickly skim through a call, find areas of focus and pin point where the call went well or poor.
What do you dislike about the product?
Working remotely, it's hard to do a call coaching session with someone over zoom. I have to unplug my headphones and play the call out loud. I have two dogs and a girlfriend in the house, so sometimes that can be a mess, because I can't mute myself in order for everyone to hear the call.
What problems is the product solving and how is that benefiting you?
ramping reps, training better calls, etc..
gopis review
What do you like best about the product?
transcript feature, being able to skip speakers and time stamps.
What do you dislike about the product?
searching for a meetings in the past is difficult.
What problems is the product solving and how is that benefiting you?
review calls, quality, performance, timing
Good experience, highly recommended
What do you like best about the product?
Intuitive to use, allow to research a word or a topic in all the call, thank to the transcript functionality. It makes our teamwork easier
What do you dislike about the product?
The transcript in Italian should be improved
What problems is the product solving and how is that benefiting you?
Searching topics or key words in calls. Help for summary
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