Gong
Gong.ioExternal reviews
6,611 reviews
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Indispensable for B2B
What do you like best about the product?
Being able to search keywords and competitors. Saving snippets of conversations. Making customer research efficient by having the ability to go to the exact timestamps needed.
What do you dislike about the product?
Adoption among team isn't very high yet. Closed captions AI needs some improvement. From a seller's perspective, it seems like a lot of work to upload, tag and describe recordings.
What problems is the product solving and how is that benefiting you?
Customer research. Since it's difficult to speak with customers in a B2B setting, this is the best method to acquire first-hand information. Insights help fuel campaigns and marketing plans.
Game Changing - Level Up Across Every Department in our Organization
What do you like best about the product?
- Listening to conversations - insights into engagement, quality of conversations
- Just in time coaching
- Tagging and Library
- Deal Insights
- Ability to connect to Hubspot and Teams
- Just in time coaching
- Tagging and Library
- Deal Insights
- Ability to connect to Hubspot and Teams
What do you dislike about the product?
- I'd love to see more use cases and features to support customer success and formal Voice of Customer programs
What problems is the product solving and how is that benefiting you?
- Coaching across our GTM teams
- Customer Insights to support our GTM efforts
- Support of our Voice of Customer efforts
- Sharing customer praise and friction points across all teams including support and engineering
- Refining our sales and marketing messages
- Charing our customer voice with executives and our board
- Capturing team member recognition
- Gathering and defining product enhancements via Product Advisory board capture
- Discovering opportunities for advocacy
- Customer Insights to support our GTM efforts
- Support of our Voice of Customer efforts
- Sharing customer praise and friction points across all teams including support and engineering
- Refining our sales and marketing messages
- Charing our customer voice with executives and our board
- Capturing team member recognition
- Gathering and defining product enhancements via Product Advisory board capture
- Discovering opportunities for advocacy
Recommendations to others considering the product:
Highly recommend!
love listening to specific calls
What do you like best about the product?
I love listening and reading the transcripts
What do you dislike about the product?
It's not easy to navigate at first, a lot of clicking around
What problems is the product solving and how is that benefiting you?
fixing language, tone and most importantly taking bits and pieces I believe are most beneficial
Recommendations to others considering the product:
Its a very useful tool!
Why I´m happy with gong
What do you like best about the product?
Very good tool for best practice sharing, listening to sucessfull calls helps my entire team
What do you dislike about the product?
Transcripion in german is basically useless so far, not a major issue but still improvable
What problems is the product solving and how is that benefiting you?
We have been using gong to improve caller assertiveness through the library of best practice calls
Awesome application for taking Minutes of Meeting
What do you like best about the product?
I love how Gong captures the minutes of meetings and action points through its inbuilt NLP and ML algorithm.
What do you dislike about the product?
Nothing I think of at this point. All the features of app are highly useful.
What problems is the product solving and how is that benefiting you?
Minutes of meeting and action points.
Recommendations to others considering the product:
Not specifically just a helpful app.
Great way to quickly understand what your customers are saying
What do you like best about the product?
I can easily search for themes on Gong.
What do you dislike about the product?
Wish the transcription feature was a little more accurate than it is.
What problems is the product solving and how is that benefiting you?
Customer insights are key towards making improvements for my products.
Recommended
What do you like best about the product?
Rapid response. Solution feature updates. In session trainings.
What do you dislike about the product?
creates another system offline of core CRM
What problems is the product solving and how is that benefiting you?
Visibility. Activity. Messaging refinement opportunities.
Gong is helpful and pretty user friendly
What do you like best about the product?
I like the easy-to-use video player features like speed adjustment.
What do you dislike about the product?
I cannot think of something that I dislike but I have not used it enough at this point.
What problems is the product solving and how is that benefiting you?
I am solving customer consultation issues to determine fault.
great tool for sales people to gain valuable insight for improvement/best practices
What do you like best about the product?
What I like the most is the ability to make comments on calls, specifically a time stamp on where a note should be made.
What do you dislike about the product?
I don't dislike anything. However, there are a couple of recommendations I could make. Please make your transcript reading is more accurate and have more resources available for people who want to learn how to better leverage gong for their teams
What problems is the product solving and how is that benefiting you?
I am a sales manager so I am using Gong for training my employees. I realize that with Gong it is very easy to pin point exactly where in the call my employee needs assistance for improvement
Easy to use and valuable
What do you like best about the product?
I like that Gong records all my client meetings. It is easy to share recordings of product training with my clients. I also like that Gong takes notes for me during meetings so I don't have to! Gong's call transcriptions are helpful so I can easily go back to the recording and search for a specific topic.
What do you dislike about the product?
Nothing! I find many features helpful like the interaction stats and follow-up reminders.
What problems is the product solving and how is that benefiting you?
n/a
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