Gong
Gong.ioExternal reviews
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An SDRs Best Friend
What do you like best about the product?
call analytics, key works being picked up, analyzing the leng of longest customer story and monologue
What do you dislike about the product?
the iOS application doesn't switch oreitntation
What problems is the product solving and how is that benefiting you?
Call coahing, better qualifying prospects. I have been able to cut down on my talk time on the phone and focus more on customer needs
Recommendations to others considering the product:
if you have a focus on call coaching and improving your SDRs quality of calls with prospects, this is the soution for you
Gong is The Future
What do you like best about the product?
Easy to review calls and send feedback to teammates.
What do you dislike about the product?
iOS app could be more user-friendly. But I do love the fact that I can listen to the calls while working out on my iPhone.
What problems is the product solving and how is that benefiting you?
Hiring, employee training. Feedback on deals that are not advancing.
Great program!
What do you like best about the product?
Gong has been very easy to use for the last few years.
What do you dislike about the product?
I have not found too many issue. I think the search feature could use more filtering options but they have continued to update it.
What problems is the product solving and how is that benefiting you?
Gong has helped me with tracking my meetings. One helpful benefit is to be able to relisten and isolate parts of a call. This has been helpful to see what a customer said in a call and not have to rely on my memory or notes. The ability to receive coaching has been great too. I can easily send a clip to my manager without her having to listen to the entire call.
Recommendations to others considering the product:
Once you start using Gong, I recommend trying out the different features. There have been many things that Gong offers that I did not know were something I needed. The insights that come from Gong have really improved my sales and ability to be coached.
Wonderful teaching tool
What do you like best about the product?
I started a new role, and this allowed me to "ride-along" like never before. I'd watch while getting ready for work and whenever it was convenient. This way, you don't need to rely on someone inviting you to a call or calls not working with your schedule.
What do you dislike about the product?
It's always nerve-wracking, especially when you are a new employee, to have your calls recorded and open to the organization to view. Still, you don't get the benefits without your contributions.
What problems is the product solving and how is that benefiting you?
Training and seeing all types of different presentation styles has been great.
Gong Review - Business Development/Sales Enhancement
What do you like best about the product?
I like how Gong takes not only notes on which participants are speaking but also the amount of time (%) in which they do so. Gong also breaks down conversation topics/transitions such as small talk/introductions/use-cases/product feature demonstrations, which enables peers to review & critique for more effective future calls.
What do you dislike about the product?
I do not dislike anything about Gong. I had not been introduced to the platform before joining my current company and have loved using this tool.
What problems is the product solving and how is that benefiting you?
I am now able to review previous calls and identify things I should avoid in future calls, as well as placing things that really worked well and would use again.
great tool
What do you like best about the product?
its such an easy platform to navigate, the transcripts are so accurate- and its helpful
What do you dislike about the product?
no dislikes from me with gong, everything is super helpful
What problems is the product solving and how is that benefiting you?
being able to hear back from your previous calls- re listen and learn is great
Enterprise Business Development Representative
What do you like best about the product?
The Ease of use and voice to text for BDR
What do you dislike about the product?
Finding specific calls can be difficult.
What problems is the product solving and how is that benefiting you?
Call reviews and word usage. Great coaching opportunity
Recommendations to others considering the product:
Its beneficial for coaching
Incredible Resource
What do you like best about the product?
Gong allows me to learn from peers when re-listening to their calls, share segments of my calls to various departments within my organization for learning and product enhancement opportunities, as well as easily recall past conversations with my customers to ensure I am providing relevant and new information on each call.
What do you dislike about the product?
I have had no bad experiences with Gong thus far. It is an incredible resource and I am so grateful my organization uses this tool.
What problems is the product solving and how is that benefiting you?
Gong allows me to keep track of all customer interactions and share my learnings with team members. As a new team member, it also allows my management team to listen in to my interactions and provide any insightful feedback to help improve my skillset.
GREAT REC TOOL
What do you like best about the product?
The analyze it provides after we record our meetings, and how easy can be to assigned the record by simply at the email address at your calendar
What do you dislike about the product?
the message about the record for coaching purpuses everytime someone joins the meeting
What problems is the product solving and how is that benefiting you?
To have the chance to listen again what was discussed in the meeting
Recommendations to others considering the product:
Have all your email to be "assistant gong" cco automatically so you wont miss it.
New to Gong. Love it. Best Market Research
What do you like best about the product?
Our sales team can send me snippets of calls so I can hear real, authentic feedback from prospects and customers. There's no better way to learn a new market (and keep tabs as things are always changing).
What do you dislike about the product?
Hard to say since I have limited access. I'm looking forward to being able to search keywords and look at analytics.
What problems is the product solving and how is that benefiting you?
I'm able to understand our audience without going down rabbits holes in articles and on social. I can hear what customers need and what their pains are - right from the source. It's a time saver and intelligence in one. I can listen at 2x speed, skip to listen just to cusomter's comments, and find great nuggets by reading the transcript. So much better than listening to recorded meetings where you don't know where the good stuff is.
Recommendations to others considering the product:
When you get it, you'll wonder why you didn't have it all along.
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