Gong
Gong.ioExternal reviews
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Gong Review
What do you like best about the product?
Ability to rewatch sales calls, which supports from a training perspective.
What do you dislike about the product?
Nothing really. It does what I need it to do.
What problems is the product solving and how is that benefiting you?
Training is the main benefit.
Easy recording and pretty good transcriptions
What do you like best about the product?
The transcriptions are super helpful, you get it separated by speaker and can even use the search to find what you are looking for. The mail reports also help to have a good overview of what topics are going on with your team.
What do you dislike about the product?
There is not much I dislike about it. Perhaps they could offer a guide to set up email notifications upon the first login. I had to manually disable a lot of weekly summaries and other notifications I didn't find helpful.
What problems is the product solving and how is that benefiting you?
I use Gong to improve my team's performance by reviewing their calls with customers. It also helps with escalations, as I can quickly find information from previous discussions.
Recommendations to others considering the product:
As mentioned, the transcription and the search are my most used and appreciated features.
Very handy call analysis tool.
What do you like best about the product?
It just doesn't provide the call recording, rather it provides breakdowns and analysis of the call. At the same time when each call recording is availy, it shows the talk ratio and audio transcript too.
What do you dislike about the product?
Sometimes the break downs of the call segments are bot accurate, but literally that's not much of a problem for me since I can understand from the context. Also the call talk ratio is not the only indicator as they send in the call recording emails.
What problems is the product solving and how is that benefiting you?
I can send the call recording to the customers straight away from the Gong call recordi, I can select snippets of the calls for further analysis as well. I can make a quick jump to the call before the foolow up meetings to recap on the previous conversations.
Recommendations to others considering the product:
Worth the using.
Dan's Gong Review
What do you like best about the product?
The fact that I can listen to my own calls.
What do you dislike about the product?
Sometimes it can be difficult to locate a call for my team.
What problems is the product solving and how is that benefiting you?
I am improving my sales skills by listening to other reps sales calls.
Great sales enablement tool
What do you like best about the product?
Accurate timestamps and makes it really.
What do you dislike about the product?
easy to organize calls for training purposes
What problems is the product solving and how is that benefiting you?
Internal training content and transparency into calls. Solves for those both.
Incredible Tool for Video Sharing and Recording
What do you like best about the product?
The ability to find separate parts of the call and have it transcribed. Also the ability to share Zoom conference calls within the company.
What do you dislike about the product?
I feel the transcribing could be a little bit better it's still pretty good but sometimes messes up quite a few words
What problems is the product solving and how is that benefiting you?
Solving the problem of clear communication and the ability to better understand the consumer
Great Tool for Sales
What do you like best about the product?
I love the caption display which is helpful when you're not sure what the client said.
What do you dislike about the product?
I don't dislike anything at this time.I think it has a lot of good features currently.
What problems is the product solving and how is that benefiting you?
I am solving client's needs by being able to go back and takes notes on our conversation. I am more productive.
Recommendations to others considering the product:
To practice using it and take time to get know each feature this way it'll be easy the next time you use it.
Essential to workflow
What do you like best about the product?
I like that I do not have to set up the gong for every call and it does it automatically.
What do you dislike about the product?
The things that I dislike is that sometimes it does not select the correct words that were said in the video within the transcript.
What problems is the product solving and how is that benefiting you?
Using Gong allows me to give my full attention to the customer knowing that any minor details that I missed, I can go back and listen to the call.
Great software to track leads, interactions, and record meetings
What do you like best about the product?
As a Sales Engineer who can't be on all discovery calls with my account exec, I love how efficiently you can skip between speakers on the recording and speed it up/down so I can efficiently get the information I need.
What do you dislike about the product?
The transcription is mostly accurate but sometimes could be a bit improved.
What problems is the product solving and how is that benefiting you?
Gong has saved me time in not having to attend every meeting with my account exec to get pain points. It is so much easier to review calls efficiently, search for terms, switch between speakers, and review transcriptions. This allows for more effective next meetings and saves the whole team time.
Best digital note taker
What do you like best about the product?
I work remote and zoom a lot of meetings. Gong is helpful to provide a visual and transcript recording to share with customers and review call.
What do you dislike about the product?
Some customers are uncomfortable being recorded.
What problems is the product solving and how is that benefiting you?
I can see my colleague's calls and learn from their situations. Also, if I have not heard from a customer in a long time, I can review our last conversation.
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