Gong
Gong.ioExternal reviews
6,571 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Low-lift, high-value meeting recorder
What do you like best about the product?
It automagically records my calls and creates a briefing and transcript. I love the ability to create streams of calls, and I also love the ability to get summaries over time from an account. I appreciate that I can upload calls that weren't recorded on my end (ie when the customer hosts and doesn't approve my recorded).
What do you dislike about the product?
The briefs are contextless and because I'm in a niche industry, it often misunderstands the names of tools and other things that are important. I wish I could provide it with a database of knowledge that I want it to know.
What problems is the product solving and how is that benefiting you?
I use the gong briefing + transcript + my handwritten notes to write internal recaps and summaries that are highly strategic and contextual allowing me to have a high value repository of meeting artifacts, which enables me to manage the narrative of my customer.
this is a spectacular product to utilize for meetings
What do you like best about the product?
that there is no need to take notes for the meeting, everything is provided after the call as a summary and next steps.
its ease of integration is absolutely amazing and i i use it in every meeting of mine
its ease of integration is absolutely amazing and i i use it in every meeting of mine
What do you dislike about the product?
sometimes the sentiments are not accurate
What problems is the product solving and how is that benefiting you?
customer retention and next steps
Gong is a game changer for meetings with clients
What do you like best about the product?
The ability to not have to take notes while on a call has changed the way I am able to conduct calls with clients. I can focus more on the discussion rather than having to take notes about everything the client says. Instead I can go back and listen to the call or see the transcript of summary of the call. This helps immensely. I use Gong with every client meeting and call.
What do you dislike about the product?
All of our emails are also imported into Gong. While this can certainly be helpful, sometimes it is difficult to find specifically what I am looking for.
What problems is the product solving and how is that benefiting you?
Gong gives me the ability to focus on the conversation rather than having to take notes.
BANG A GONG!
What do you like best about the product?
AI summaries of accounts and deals, sharing and reviewing clips from calls, and using the follow-up email templates after a call. Those automated flows are kinda sick too tho.
What do you dislike about the product?
The daily Gong recap bot thing is pretty annoying
What problems is the product solving and how is that benefiting you?
Time being used in following up and organizing deals/next steps.
Where Have You Been All My Career?
What do you like best about the product?
Gong is genuinely insightful and game-changing for the entire team. It provides immediate access to the discussion, outlines the following steps, and identifies who is responsible for the actions. I had never used anything so impactful to my business before Gong. I use it every day to stay up to date with my team's daily meetings and discussions. It allows me to catch up quickly and to help them accelerate their outcomes.
What do you dislike about the product?
NOTHING to dislike. I use Gong every day.
What problems is the product solving and how is that benefiting you?
Gong allows us to see the What, Why, and How in terms of needed next steps.
Gong is really amazing!
What do you like best about the product?
The recording feature and the super friendly layout.
What do you dislike about the product?
I don't have nothing in mind...maybe the lack of possibility of edit the follow-up e-mail response.
What problems is the product solving and how is that benefiting you?
Recording and taking notes of the calls
Love Gong! Best meeting recorder as a CSM
What do you like best about the product?
I love that I can easily have notes for every client call and interaction. I can search transcripts I can send clips. The easy follow up email is stellar and saves me hours. As a client success leader; gong is an incredible library of company calls!
What do you dislike about the product?
Nothing! I really don’t dislike anything
What problems is the product solving and how is that benefiting you?
Client success. Customer health. Saving time as a CSM.
Super Useful!
What do you like best about the product?
Gong has completely transformed how I approach sales calls. Being able to revisit recordings, track keywords, and see engagement insights has made it easier to coach myself and improve. I especially like how it helps spot trends across deals and keeps the whole team aligned. If you’re in sales and not using Gong, you’re missing out.
What do you dislike about the product?
If I had to nitpick, the only downside is that sometimes call recordings take a little while to upload — but honestly, it’s a small tradeoff for everything else it helps me do.
What problems is the product solving and how is that benefiting you?
Gong helps me stay on top of my calls, identify what’s working (and what’s not), and continuously improve my outreach. It solves the problem of forgetting key details after a conversation and allows me to revisit calls for better follow-up and self-coaching.
Couldn't recommend more
What do you like best about the product?
Super user friendly and intuitive to use.
The AI features work really well and allow you to get a quick snapshot of calls as well as ask questions about previous calls on each account. In my role, I use gong every single day, whether it is to look at previous calls, help generate follow up emails or forecasting.
Integration with Salesforce and Salesloft work really well too.
The AI features work really well and allow you to get a quick snapshot of calls as well as ask questions about previous calls on each account. In my role, I use gong every single day, whether it is to look at previous calls, help generate follow up emails or forecasting.
Integration with Salesforce and Salesloft work really well too.
What do you dislike about the product?
Can't think of anything I dislike to be honest
What problems is the product solving and how is that benefiting you?
Accurate forecasting and sales cycle insights
Great cross functional tool
What do you like best about the product?
Tool is of great help to catch technical conversations with clients, automatically record and transcript discussions. The efficiency gain are huge.
What do you dislike about the product?
Gong works very well, nothing to complain about
What problems is the product solving and how is that benefiting you?
Records and transcripts technical conversations.
Ability to share it cross functionally and externally.
Ability to share it cross functionally and externally.
showing 231 - 240