Gong
Gong.ioExternal reviews
6,600 reviews
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Helps keep me on track
What do you like best about the product?
Every customer-facing meeting is recorded. I can go back to review my notes and ensure proper follow-up. I can also listen to my colleagues' meetings to learn from their best practices and prepare for my own meetings. Listening to past meetings with new accounts helps me get up to speed and understand the current play.
What do you dislike about the product?
I haven't found anything I don't like. Very easy to find the recordings I need.
What problems is the product solving and how is that benefiting you?
I've noticed that my meetings notes aren't always accurate. I can go back to make corrections and fill in the gaps.
Easy to listen to calls and find specific moments has helped me onboard quicker
What do you like best about the product?
-Ability to filter to specific aspects of the conversation.
-Visibility into my whole team.
-Visibility into my whole team.
What do you dislike about the product?
-Transcriptions aren't perfect but getting there.
-I feel like my company is not using it to its full capability.
-I feel like my company is not using it to its full capability.
What problems is the product solving and how is that benefiting you?
-Reliving sales conversations, onboarding.
Gong for AE Review
What do you like best about the product?
The ability to analyze your calls/demos by seeing things like filler words, discovery questions, and stats is extremely powerful. Within the stats I am able to see the timing metrics as well like- talk ratio, patience, interactivity and monologue. This is very helpful when looking back on what I could have done better. I can then work on improving whatever I need to on future calls.
What do you dislike about the product?
Creating custom filters. I feel that this process could be easier within the UI.
What problems is the product solving and how is that benefiting you?
Reviewing notes from a call can be challenging, especially when the call happened more than a few weeks prior. Gong allows a complete review with powerful visualizations and metrics so that nothing is missed. The primary benefit that I have realized is the time savings and a thorough review of calls versus taking tedious notes.
Recommendations to others considering the product:
If you or your company works through online demos and/or sales in general, Gong is a must for call intel and improvement.
fantastic
What do you like best about the product?
Gong helps me remember what I discussed.
What do you dislike about the product?
I don't have many complaints, it's easy to use and the visual features are super helpful.
What problems is the product solving and how is that benefiting you?
Gong helps me visualize transcripts from calls, helps me remember what was discussed, shares good calls with other team members and helps me learn from other team members calls.
Easy to use
What do you like best about the product?
Very user friendly. Sound quality is impeccable. Love the ability to make notes at specific time points in the call.
What do you dislike about the product?
Wish there was a way to have people in CA agree to have the calls recorded.
What problems is the product solving and how is that benefiting you?
The ability to coach and be coached in a more specific and seamless way.
If it doesn't get tracked, it doesn't get measured
What do you like best about the product?
I like their user interface and the overall design of the site.
What do you dislike about the product?
There can sometimes be so much info that it gets lost in the weeds.
What problems is the product solving and how is that benefiting you?
I'm using it to track conversations and keep a record of calls with layers of insight.
Amazing tool to develop reps.
What do you like best about the product?
That it records calls and tags words that are commonly used. This way you can quickly go to those words and phrases to see what works and does not work.
What do you dislike about the product?
There is really nothing that I do not like about the product. Always upgrading and listening to customers to help make product better.
What problems is the product solving and how is that benefiting you?
Using it to train and develop reps. It is a great coaching tool to use to help break bad habits and create good habits.
Great call recording software
What do you like best about the product?
It's ability to automatically record calls.
What do you dislike about the product?
The interface could be slightly easier to navigate.
What problems is the product solving and how is that benefiting you?
I am able to record my calls and make adjustments.
Game changer for those in sales
What do you like best about the product?
Great ability to listen in on old calls for note taking/review, also great tool for coaching of sales team.
What do you dislike about the product?
Nothing particularly stands out, transcription of speech can be slightly off. But otherwise great.
What problems is the product solving and how is that benefiting you?
Sales team coaching primarily. Also gives insight into calls for management and easy for sales people to review past calls.
Amazing Tool to help your Sales Team improve
What do you like best about the product?
Ease of use. Love how easy it is to navigate the website and it is soo so helpful to learn how to improve your calls by watching how your teammates handle different questions.
What do you dislike about the product?
Nothing, love using Gong. Haven't found anything I don't like.
What problems is the product solving and how is that benefiting you?
Gong helps me improve my Sales call track and helps me understands how my teammates handle different questions and objections.
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