Gong
Gong.ioExternal reviews
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Helpful Project Management Followup Tool!
What do you like best about the product?
I love the ability to search keywords in both phone calls and emails.
What do you dislike about the product?
Having to download the app in order to get the full experience on an iPhone to view calls.
What problems is the product solving and how is that benefiting you?
Onboarding and training. The ability to view my predecessors calls and sales pitches has saved everyone so much time in onboarding me as a new employee.
Now more than ever
What do you like best about the product?
What I like best about Gong first is the recording itself, as I no longer have to balance my note taking , listening and asking my next relevant question. Also the ability to re-listen to ensure I didn't miss anything. Next is the metrics, knowing how I compare against my peers and best practice. And the ability to observe and listen to my peers for self-improvement.
What do you dislike about the product?
Audio translation is good but can it be better?
What problems is the product solving and how is that benefiting you?
Ramp-up for new salespeople is critical and Gong is a tremendous help in getting us there more quickly.
The best revenue intelligence tool I've used
What do you like best about the product?
I can instantly view my pipeline by rep and look at the general health of their deals in the pipe. You can quickly search for key competitor mentions, points of differentiations, keys talk tracks.
What do you dislike about the product?
The tool is pretty exceptional - the only addtion that would be helpful would be the ability to opt in to messaging across different apps on your mobile phone - many of our clients message via WhatsApp, text, etc. If I could have the complete holistic view of all messaging it would be even better.
What problems is the product solving and how is that benefiting you?
I have improved visibility to my sales pipeline and can see where deals are stalling - it's significantly better than what I had just utilizing Salesforce...I can build flags inside the dashboard to look for deals that aren't multi-threaded or may not have the next meeting set up. I also use this as my primary teaching tool and leave comments on calls for points of improvement.
Essential tool for teams of all sizes
What do you like best about the product?
Deal boards to spotlight at risk deals in pipeline, Gong app for Zoom for live commenting, and Slack integration
What do you dislike about the product?
No Slack integration for comments, integration with Hubspot is very lightweight and one-directional
What problems is the product solving and how is that benefiting you?
Team alignment and communication, enablement, team selling, product and marketing feedback
Recommendations to others considering the product:
Great for team selling. Set up your deal boards quickly. Enable team members with the gong app for zoom if you use native zoom integration
Improvements!
What do you like best about the product?
I like how I can review all my call and all my colleague's calls. We can really learn from each other and share feedback in the comments!
What do you dislike about the product?
I wish I could add words to the Gong dictionary. They always get my company name wrong in the transcript. LOL
What problems is the product solving and how is that benefiting you?
Gong let's me review my calls, review the transcript, and pull out examples of where I have implemented new skills, micro behaviors, or feedback. I can see my improvement and report on it!
Very easy to use and truly helps with getting better.
What do you like best about the product?
UI very well done better than what we were using before.
What do you dislike about the product?
Nothing. The app does what it is supposed to do.
What problems is the product solving and how is that benefiting you?
Breaking down my calls and having my team chime in.
Easy to use
What do you like best about the product?
I love how intuitive and easy it is to use Gong. I love being able to highlight snippets of calls to share with my team. It's a great platform for feedback across teams as well.
What do you dislike about the product?
I do not have any negative critiques for this platform.
What problems is the product solving and how is that benefiting you?
I get feedback from mentors and peers through Gong and they can highlight achievements and places for improvement on my calls easily.
This is how to succeed
What do you like best about the product?
Being able to review your calls and peers
What do you dislike about the product?
It stopped notifying me of collegues call
What problems is the product solving and how is that benefiting you?
Solving the use of filler words. It tells you which filler words you use and how often.
Upleveled my sales game
Upleveled my sales game
The competitive and product analysis is the killer feature
What do you like best about the product?
The ability to get scheduled reports on competitors and product features allows me to keep a pulse on the business
What do you dislike about the product?
The UI to set up the reports is a bit cumbersome
What problems is the product solving and how is that benefiting you?
Trying to figure out which integrations to build. I have a report that shows me how often different products are mentioned in sales calls and then I can listen to the exact discussion
A Must Have for Sales Organizations
What do you like best about the product?
I love how I can watch my teammate's videos and learn from them. I like how I can filter into the Gong videos to find specific videos that I want to watch based on the sales rep, the industry of the customer, and the product being pitched. I find extreme value in watching videos from seasoned representatives to implement best practices into my own sales videos.
What do you dislike about the product?
I think the filtering can be more manageable. It takes me a long time to find a specific video on a particular topic.
What problems is the product solving and how is that benefiting you?
I am perfecting my sales pitch as well as hearing best practices from other sales representatives.
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